ComplaintsforDesign Comfort

• Initial Complaint

  09/11/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I just recently purchased a pair of their underwear and unfortunately they didn't fit so I wanted to return them and get a refund but they kept dragging me along saying that they could only offer me $4.00 and to give the underwear to someone else. When I declined their offer I asked them for their correct return address and they refused to give it to me. Claiming that they tried to accommodate me the best they could and ignored my other emails where I kept asking them for their return address so I can send it to them. I don't know what else to do.

  Business response

  09/20/2023

  We received an email from the customer stating they didnt fit and asked for a refund.  Since it was a sizing issue we asked if she would be intrested in an exchange to get a better size that fits her and we never heard back. 

  Then a few days later she emailed us asking to unsubscribe from our emails but never responded to our question.  Yes we can refund her if she ships them back, but also wanted to see if we could get her what she needs with a better fitting size. 

   

  You can send your returns to:
  DesignComfort ****************************** ***** **. 75098
  Please be sure to include your order number if possible and do not return the pair that you wore or washed!
  
  Another option we are now offering is to send you a new size and an invoice via email for the shipping charges, we wont charge you for the underwear just for the shipping. Then you dont have to worry about sending them back to us. You can either give them to a friend or donate them. Please let me know which option you would prefer and we can get that process going for you!
  
  Please let me know what size you will be exchanging them for!
  
  Talk soon! 
  DesignComfort.co

• Initial Complaint

  04/17/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I placed an order for undergarments on 03/27/23. As of today (04/13/23), I have not received the order. Ive reached out to the company multiple times via the website and have received conflicting responses regarding my order. The last response was that the order was delivered today and that I could check with my local carrier or they can resend the order if I pay shipping. They refuse to refund my money for products that I did not receive. I do not want a replacement order. I want a full refund.

  Customer response

  04/20/2023

  I would like to close this complaint please.   I finally received my order today, April 20, 2023.  Thank you.

• Initial Complaint

  10/25/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I placed an order online on October 9, 2022 for specialized underwear from DesignComfort.co. I thought it was an American company as I saw an address in Texas. After about a week and a half, I checked the status of my order and I see it is in China, and hasn't left for the US yet. I tried to stop the order then, but was told that the website was very clear that the order would take at least 2 weeks to be delivered. DesignComfort has sent numberous emails concerning the order and more advertising, but when I tried to contact them inregard to a return, it was silent. I reached out to them via Facebook, via email, via any email address I could find. I received an email from Monica who said i could get another size but when I said I wanted to return the order for a refund, I heard nothing. I knew that I would have to pay for postage back, but I didn't want to just send the order to the Texas address without their knowledge and then I would be out $150.58 and the order. First of all, I did not know the items were coming from China. Secondly, customer service does not respond to the customer. (((I am staying with my daughter in Ohio for two months, and that is why the order was delivered to an Ohio address)))

  Business response

  01/10/2023

  Consumer Response /* (2000, 9, 2022/11/09) */ I want to thank you for helping me get a refund for the purchase I made. I'm. pretty sure that the company only responded because they received a notice from you. I did pay for the return postage of items, but my purchase money was refunded. Thank you. **** ***** ******************* ********, NY *****

• Initial Complaint

  08/24/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I bought the items didn't like and did not do what it said. Requested a refund. I had 30 days to return email after email after email they tried to hold me off but didn't as soon as I got the info I returned the item by UPS with insurance and return receipt and signed for. They received the item July 8 and they still have not given me my credit of 157. I am attaching screen shots of emails and order and ups notification of acceptance.

  Business response

  10/17/2022

  Business Response /* (1000, 5, 2022/08/24) */ The order has been refunded for the full amount. We see the package shows delivered but on our end must have been lost because it didnt come across while processing returns and exchanges. We apologize for the inconvenience. Consumer Response /* (3000, 7, 2022/08/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was just notified on 8/24 that they issued a credit. The credit is not showing on my card not even in PENDING. Capital One is very good about that. I will not be satisfied until the credit shows on my credit card. This company dances around to avoid doing what is right.

• Initial Complaint

  07/29/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  --May 25, 2022, initiated a return of items (purchase was $65.99) with the assistance of customer service and then returned the items via USPS. --June 2, reached out to customer service as I had unintentionally shipped the wrong package (items were gifts for my nephews) to confirm that they had received the package --Since June 2 I have been trying to get the company to return the package sent to them in error; after much back and forth, they would not return the package unless I provided a prepaid shipping label (I offered to pay for the shipping with my credit card over the phone but they claim there is no phone for customer service) --On June 21, I emailed customer service a Priority USPS label to complete the return of my items --Since then, I have checked in with customer service regularly; the representative claims the shipping department processed the return --The USPS tracking shows that the label has not been used; the representative has not provided me with any details-the date of shipment or service used if USPS was not --The value of the items sent to Design Comfort in error is approximately $75; unused postage $16.10

  Business response

  09/14/2022

  Business Response /* (1000, 5, 2022/08/15) */ Order was found and sent back to customer. Consumer Response /* (2000, 7, 2022/08/16) */ (The consumer indicated he/she ACCEPTED the response from the business.) The business was responsive to the claim and fulfilled its obligation to return my items to me.

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