Business ProfileforMassage Envy of American Fork

I set up a stretch appointment less than 24 hours before appointment time on 10/3. I was sick on the morning and called in to cancel appointment. I got charged for this. I disputed the charge and was told that the manager would call to resolve the dispute. About 1 1/2 months went by, with me calling, going in to location, and finally emailing. No response from owner. I was able to touch base with agent who informed me that I would receive a free massage. I booked an appointment for 11/13. When I went to the location for my appointment time, I was told that the therapist was out sick. So, they never called me to inform me and wanted me to re-schedule. Ok, re-scheduled for 12/7. I receive a call 4 hours prior to my appointment time that the therapist is out sick and they want me to re-schedule. So, I get charged when I was sick and didnt have a chance to give a 24 hour advance notice, but when it comes to therapist being sick, one time they dont inform me at all and the 2nd time they inform me 4 hours before! I asked for a refund at this point and was told that my information would be passed on to the owner. Still have not heard anything as of today 12/14. I want my money refunded.