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Business Profile

Door Screens

Wasatch Retractable Screens, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Door Screens.

Complaints

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Complaint Details

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  • Initial Complaint

    11/20/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    Jim came out in August to measure and showcase the product. We decided on an outdoor retractable shade with the material and color we wanted. At the time he said the screen would not be in until middle of October. I have tried to contact via text and cell and he has not returned any of my contact attempts. I would just like our $1,200 deposit back as I can’t trust this company. Any help with this company would be appreciated.

  • Initial Complaint

    11/04/2022

    Complaint Type:
    Order Issues
    Status:
    Unanswered
    I paid Jim a $3,200 deposit 8/6/22 for outdoor screens. He quoted me a 2 month timeframe to get the equipment in. As of 11/4/22 I've been calling, texting, and leaving voicemails with no response. His voicemail box is full. Looking like I've been scammed, based on Google reviews, many others are in the same situation.

  • Initial Complaint

    09/29/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    On June 2nd, Jim B***** came and measured our home for a retractable shade. He gave us a lead time of 12 weeks, and took a deposit of $1400. I have attempted to reach him numerous times to obtain an update on the installation date, but his VM is full and will not accept messages, he does not return texts, or emails. Originally I said if there were supply chain delays I understood but wanted to hear back. Since I have had no response at all, and now gone on-line to find that I'm not alone in my situation, I simply want my deposit refunded. I have no desire to work with this company. At this point I'm treating this as a scam, since he insisted on taking a check for the deposit, which gives me no options with my CC companies.

  • Initial Complaint

    04/21/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I have repeatedly tried to call and text this business to fix cables that broke on one of my retractable screens they installed. Also tried submitting the form on the website. I have been ignored no response at all. Message box is full so I can no longer leave a voice message on the number. I do not understand the horrible customer service and no responses especially for a repair they could do in a few minutes.

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

BBB Rating & Accreditation

F

This business is not BBB Accredited

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Years in Business: 17

Customer Reviews are not used in the calculation of BBB Rating

Reasons for BBB Rating

Contact Information

1082 E 75 S

Bountiful, UT 84010-2951

Visit Website
(801) 455-2283

Customer Complaints Summary

4 total complaints in the last 3 years.

0 complaints closed in the last 12 months.

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