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Complaint Details
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Initial Complaint
02/02/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I called the Dick Kearsley Service Center about my dishwasher not working properly on 1/4/2022. They sent out one of their contractors to come look and it and he diagnosed that the water pump was out and needed to be replaced. So they ordered the part, told me it would take a week and a half to get it in. I waited a week and half and then called them and they said they just got the part in the night before and were going to call me...ok. So then they put us on the schedule for the following week to have the pump installed. Well the technician (I am guessing they only have one?) called in sick. We scheduled it out for the following week, they call and reschedule again because he is still sick. I get that COVID is going around but come on...Finally they get out here the following week and replace the water pump. Parts and labor were about $400 bucks...ok I guess its better than replacing the dishwasher. We use the dishwasher for a few days and notice that its still having the same issue. Call them back out and they come the next day and the same technician that replaced the water pump tells me that the other guy that first came out (it was this guys last day by the way) has misdiagnosed it and its actually the motherboard in the dishwasher that needs to be replaced and they don't have the part, the parts actually on backorder and there is NO ETA. I first talked to them on January 4th and its now the January 28th. So almost a month without a dishwasher and basically because of their mistake we are out $400 for a water pump we didn't need and we still have to replace the dishwasher. I want a refund for the water pump we didn't need.
Business response
02/23/2022
This email that I just got from you is the first that we had heard anything about this. Looking over our records it appears that we do owe the customer a refund. We will get in touch with her and get it handled today. Thank you!
***** Kearsley
Manager
Dick Kearsley Service Center
Customer response
02/23/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.