Complaints

This profile includes complaints for Extra Space Management, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Extra Space Management, Inc.

  2795 E Cottonwood Pkwy Ste 400 Cottonwood Heights, UT 84121-7033

  
• 

  Extra Space Storage

  8900 Murray Ave Gilroy, CA 95020-3616

• 

  Extra Space Management, Inc.

  1318 N 1075 W Farmington, UT 84025-2979

  
• 

  Extra Space Management, Inc.

  5572 S Van Winkle Expy Salt Lake City, UT 84117-7324

  
• 

  Extra Space Storage Inc.

  150 Airport Dr Morrisville, NC 27560-9571

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/21/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 16th or 17th the assistant manager from the ***** location called me regarding my past due payment. I assured her I would have the past due amount of $107 paid the morning of the 20th. I also mentioned I had just come out of a rehabilitation center along with starting a new job. I would require a bit more time to pay the upcoming ****. I was also worried about a lien being put on along with the lock not being removed. She assured me I had 2 weeks to make my account current. When I called to make the payment on May 20th, I spoke with the manager. He claimed what she had told me was incorrect and the lien would be initiated within 3 days.He was unwilling to help me out. I feel that what the assistant manager advised should be upheld. Thank you for your time.

  

  Business Response

  Date: 05/29/2022

  Extra Space Storage would like to thank ******* for reaching out. We understand the frustration and hope to clarify.  In accordance with the law if an account goes 30-days without payment the foreclosure process begins and the associated fees with the lawful foreclosure process are assessed. Extra Space does provide a grace ****** of 5-days after the paid through date in which customers can make their payments to avoid any late fees, however, if the account isn't paid before the 6th day a late fee is assessed and applied to the account. This policy is outlined in the lease agreement, which states "If Customer does not pay the Monthly Rental Charge by the 5th day following Customer's Paid Through Date, Customer shall pay a late fee of $10.00 or 20% of the Monthly Rental Charge, whichever is greater. Operator may charge a late fee for each month Customer fails to pay the Monthly Rental Charge by the 5th day following the Paid Through Date. Late Fees will be assessed on or after the 6th day following Customer's current Paid Through Date. Any late fees incurred by Customer are a service charge and not a penalty. Partial payments will not be accepted, however, if a partial payment is accepted it will be at the sole discretion of Operator and if accepted will first be applied to fees and service charges, then to Monthly Rental Charges, taxes and insurance. If at the close of business on the 30th day following the Customers current Paid Through Date, the Monthly Rental Charge or other charges still remain past due, a pre-foreclosure fee of $120.00 will be assessed and Customer must pay such amount by cash, credit card, or by certified funds. No personal/company checks will be accepted for past-due payments. It is agreed to and understood that partial payments made to cure a default for nonpayment of rent will not delay or stop foreclosure and sale of Customer's property. The tender of partial payments, if accepted, shall not serve to waive or avoid the legal effect of prior notices given to Customer. Only full payment on Customer's account prior to the published auction date will stop a scheduled sale of the property." Phone calls were made to the phone number on file. Upon further review of the account we see that the last full payment made on the account was on 3/24/2022. We would like to acknowledge as a gesture of goodwill the Store Manager did apply a  onetime credit of $21 to ******************** account as a as courtesy to remove the late fee. Further, **************** was offered the option to make a partial payment. **************** agreed and signed the partial payment form on 5/20/2022, which states "Customer recognizes that the partial payment referenced above is not a payment in full of past due rent and/or fees (or in cases of a partial prepayment of future rent, Customer acknowledges that rent for a future month is not paid in full). Amounts owed will continue to increase at rates provided in the Rental Agreement until paid in full or the personal property is sold. If your account is delinquent, the partial payment referenced above WILL NOT stop the sale of your personal property. Extra Space will continue with the notice, advertisement, and auction of your property pursuant to the terms of the rental agreement and pursuant to local lien laws unless all the rent and fees are paid in full." We would advise **************** to contact the rental office at ************** to discuss possible payment arrangements or customer service at ************************** to be put in contact with a member of the District Team to discuss this matter further. Thank you.
  
  

  Customer Answer

  Date: 05/31/2022

   
  Complaint: 17239402
  
  I am rejecting this response because:I signed absolutely nothing on May 20, 2022. Please provide proof of this. If my signature was forged, I will be filing suit.
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 06/06/2022

  Extra Space Storage appreciates ******* contacting us on this matter. Upon further review of **************** account we would like to provide clarification. The rental office sent the partial payment form to **************** via email for her to sign and return, however, **************** has yet to returned the signed form back to the office.  Pursuant to the lease agreement that **************** signed "Partial payments will not be accepted, however, if a partial payment is accepted it will be at the sole discretion of Operator and if accepted will first be applied to fees and service charges, then to Monthly Rental Charges, taxes and insurance. If at the close of business on the 30th day following the Customers current Paid Through Date, the Monthly Rental Charge or other charges still remain past due, a pre-foreclosure fee of $120.00 will be assessed and Customer must pay such amount by cash, credit card, or by certified funds. No personal/company checks will be accepted for past-due payments. It is agreed to and understood that partial payments made to cure a default for nonpayment of rent will not delay or stop foreclosure and sale of Customer's property. The tender of partial payments, if accepted, shall not serve to waive or avoid the legal effect of prior notices given to Customer. Only full payment on Customer's account prior to the published auction date will stop a scheduled sale of the property." Extra Space does provide a grace ****** of 5-days after the paid through date in which customers can make their payments to avoid any late fees, however, if the account isn't paid before the 6th day a late fee is assessed and applied to the account. This policy is outlined in the lease agreement, which states "If Customer does not pay the Monthly Rental Charge by the 5th day following Customer's Paid Through Date, Customer shall pay a late fee of $10.00 or 20% of the Monthly Rental Charge, whichever is greater. Operator may charge a late fee for each month Customer fails to pay the Monthly Rental Charge by the 5th day following the Paid Through Date. Late Fees will be assessed on or after the 6th day following Customer's current Paid Through Date. Any late fees incurred by Customer are a service charge and not a penalty." Phone calls were made to the phone number on file. We would like to again acknowledge that the last full payment made on the account was on 3/24/2022. Further, as a gesture of goodwill the Store Manager did apply a  credit of $21 to **************** account as a onetime courtesy to offset the late fee. We would advise **************** to contact the rental office at ************** to discuss payment arrangements or customer service at ************************** to be put in contact with a member of the District Team to discuss this matter further. Thank you.

  Customer Answer

  Date: 06/07/2022

   
  Complaint: 17239402
  
  I am rejecting this response because:
  This was not clarification. Your previous response was incorrect. You provided false information regarding a legal document. Your current and future customers will be displeased to review this. I suggest you check your facts before responding, for future complaints. Providing false statements seems to be your companies MO. 
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 06/08/2022

  Extra Space Storage thanks ******* for contacting us on this matter. The rental office sent the partial payment form to **************** via email for her to sign and return, however, **************** has yet to returned the signed form back to the office.  Pursuant to the lease agreement that **************** signed "Partial payments will not be accepted, however, if a partial payment is accepted it will be at the sole discretion of Operator and if accepted will first be applied to fees and service charges, then to Monthly Rental Charges, taxes and insurance. If at the close of business on the 30th day following the Customers current Paid Through Date, the Monthly Rental Charge or other charges still remain past due, a pre-foreclosure fee of $120.00 will be assessed and Customer must pay such amount by cash, credit card, or by certified funds. No personal/company checks will be accepted for past-due payments. It is agreed to and understood that partial payments made to cure a default for nonpayment of rent will not delay or stop foreclosure and sale of Customer's property. The tender of partial payments, if accepted, shall not serve to waive or avoid the legal effect of prior notices given to Customer. Only full payment on Customer's account prior to the published auction date will stop a scheduled sale of the property." Extra Space does provide a grace ****** of 5-days after the paid through date in which customers can make their payments to avoid any late fees, however, if the account isn't paid before the 6th day a late fee is assessed and applied to the account. This policy is outlined in the lease agreement, which states "If Customer does not pay the Monthly Rental Charge by the 5th day following Customer's Paid Through Date, Customer shall pay a late fee of $10.00 or 20% of the Monthly Rental Charge, whichever is greater. Operator may charge a late fee for each month Customer fails to pay the Monthly Rental Charge by the 5th day following the Paid Through Date. Late Fees will be assessed on or after the 6th day following Customer's current Paid Through Date. Any late fees incurred by Customer are a service charge and not a penalty." Phone calls were made to the phone number on file. We would like to again acknowledge that the last full payment made on the account was on 3/24/2022. Further, as a gesture of goodwill the Store Manager did apply a  credit of $21 to **************** account as a onetime courtesy to offset the late fee. We would advise **************** to contact the rental office at ************** to discuss payment arrangements or customer service at ************************** to be put in contact with a member of the District Team to discuss this matter further. Thank you.
  
  

  Customer Answer

  Date: 06/09/2022

   
  Complaint: 17239402
  
  I am rejecting this response because:They keep pasting the same response. Obviously have no concern for their paying customers.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:05/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been given run around by Extra Space Storage at ********************************************* for days. My mother has a unit with myself on it and has passed, An employee name **** who is not properly trained denied I was on unit over and over again, He can't perform even the simplest task without calling several managers causing a waste of my time. There is no respect for privacy. He then tells my private business in front of other customers while he explains to the manager over the phone what task he's trying to perform. I asked what I needed to take over unit and payments and provided documents, I had no problem doing this at same location but for some reason was given the run around. He made calls to two different managers who requested the death certificate to take over unit. I was told to bring it and they would be able to do it, I expediated getting it and brought it the next day. **** didn't know how use the copy machine so he took a picture of the death cert with his iPhone!!!! This is not okay! **** also didn't know how to transfer the unit and made a call to another manager ******************* who would not do it and had me wait in store for 2 hours while I'm mourning my mother waiting around for **** to call back after he speaks to someone else. I went outside while waiting and was then locked out while **** showed unit to someone else because the facility is in a sketchy area, Also while waiting alone with **** for **** to call back for 2hrs another sketchy character comes to the door. When **** never calls back I ask **** to contact **** again, **** says he's waiting on legal even though I was told yesterday the death cert would do it. They offer me to move all items out to another unit to go around taken over unit seems shady and I wouldn't be able to do that. I ask **** for legals number for my lawyer to contact them he refuses. I ask **** for his manager and he refuses and threatens to hang up. After 2 hrs I left with nothing resolved,

  

  Business Response

  Date: 05/27/2022

  Extra Space Storage would like to thank Fiory for reaching out. We have notified the District Team who will attempt to contact **************** to discuss this matter further **************** is also welcome to contact the rental office at ************** or customer service at ************************** to be put in contact with a member of the District Team. Thank you. 

  Customer Answer

  Date: 05/27/2022

   
  Complaint: 17223846
  
  I am rejecting this response because:no one has reached out to me specifically the manager of ********************* who would not give me contact information for. Because the way Im being treated during this difficult time that was amplified by the unprofessional manner I was treated. This generic response will to BBB will not cut it. And it needs to elevated immediately. Do not give me a generic my a generic number 
  
  Sincerely,
  
  Fiory Tensae

  

  Business Response

  Date: 06/02/2022

  Extra Space Storage would like to thank Fiory for reaching out. We have notified the District Team who will attempt to contact **************** to discuss this matter further **************** is also welcome to contact the rental office at ************** or customer service at ************************** to be put in contact with a member of the District Team. Thank you. 

  Customer Answer

  Date: 06/05/2022

   
  Complaint: 17223846
  
  I am rejecting this response because: no one has reached out. Ive actually reached out again to Extra space and now they cant find any account in my mothers name, laughable. Stop providing a generic number provide a name and number for a higher up manager. It looks like this mot going to be resolved through BBB my lawyer and I will take necessary steps. My mother credit card was also charged by Extra Space storage without any permission after they were made aware of her death that will also be dealt with through my lawyer since its obvious Extra Space doesnt care to resolve this through the ***********************************************************

  

  Business Response

  Date: 06/10/2022

  Extra Space Storage thanks Fiory contacting us on this matter. We have notified the District Manager who has spoken with **************** to attempt and settle this matter directly. Just to clarify, rental agreements with Extra Space are strictly month to month and customers can vacate whenever they choose. Upon further review of ******************** account we see that she did vacate the space on 5/27/2022. We would like to acknowledge that as a gesture of goodwill the District Manager did process a full refund of ******************** last payment in the amount of $247.95. It will be refunded to the card ending in ****. Extra Space does apologize that Ms. ****** was not happy with her most recent experience and will ensure any necessary training has been received. Thank you.

• Initial Complaint

  Date:05/18/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over a 40% rent increase in area (by zip code) where the adjusted market increase is up 10%. They do this increase (2nd one now) without any notification to the tenant. This is also after homeless were found living in a unit. Absolutely disgusting. I have been trying to get a hold of someone to discuss my concerns and frustrations directly but no such luck.

  

  Business Response

  Date: 05/25/2022

  Extra Space Storage would like to thank ****** for reaching out. We understand the frustration and hope to clarify. Extra Space does review rates periodically which are based on the current market value for that specific sized unit. Rental agreements with Extra Space are strictly month-to-month, therefore rates are not guaranteed for any specified amount of time. Pursuant to section 4 of the lease agreement that ************** signed "Customers Rental Terms May ****** with 30 Days' Notice. Customer acknowledges this Lease is month to month and that Owner may change or increase Customers Monthly Rental Charge, fees and charges, due to changes in market conditions or for any other reason at any time upon 30 days notice to Customer. Owner may send notice to Customers email address or by any other method of notice described in Section ********. By continuing to use the Space after a rate change, Customer agrees to the Rental Agreement as changed and that all of its other terms remain in effect." Proper notice is given on all adjustments.  It is the responsibility of the customer to update any contact information that has changed. Upon further review of ****************** account we see that this was discussed with the customer in October of last year.  According to the lease agreement: "Customer shall notify Operator of any change in Customer's address or phone number within ten (10) days of the change. Such notifications shall be (a) by certified mail, return receipt requested, postage prepaid, (b) delivered in person at the Facility's rental office (c) sent from customer via e-mail so long as the change of address request originates from the e-mail address Operator has on file for Customer, including the e-mail address provided in this Agreement if applicable, or (d) made at www.extraspace.com via online account management. Failure by Customer to notify Operator shall constitute a waiver by Customer of any defense based on failure to receive any notice." The rate change noticed was mailed to the address on file on 4/12/2022 notifying ************** that as of 5/15/2022 her new rent rate would be $111 a month (not including the insurance option chosen at the time of rental). Lease agreements with Extra Space are month to month therefore prices cannot be guaranteed for any length of time. The policies of Extra Space are explained in the lease agreement and have been followed by the rental office. For any rate negotiations we would advise that ************** to contact the rental office at ************** or customer service at ************************** to be put in contact with the District Manager. Negotiations may only be made through one of these two options, thank you.

  Customer Answer

  Date: 05/25/2022

   
  Complaint: 17204796
  
  I am rejecting this response because: I never received notification hence my frustrations. I would like to know how and when they notified me. I am also still waiting for a return phone call from my vm I left with the facility. 
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 05/30/2022

  Extra Space Storage appreciates ****** contacting us on this matter. Rental rates are subject to change with a 30-day written notice and all legal requirements around rate increases are followed. Extra Space has no control over the post office and their mail services so we cannot speak to when the notice was delivered or if ************** received it. Pursuant to the lease agreement that ************** signed "All terms in this Agreement are SUBJECT TO CHANGE upon thirty (30) days written notice to customer, including but not limited to, and without limitation, Monthly Rental Charges, late fees and other charges". For the reasons mentioned above Extra Space has followed the policies laid out in the lease agreement. If ************** would like a copy of his lease agreement to review any of the sections mentioned above he may contact the rental office at ************** or customer service at ************************** to be put in contact with the District Manager. Negotiations may only be made through one of these two options, thank you.

• Initial Complaint

  Date:05/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We moved our things into the storage unit #*** in July 2021 and moved out may 4, 2022. We paid $535 a month to store our items at this facility to find that when our things were moved into our new home, our California king mattress, blankets we stored, and our children's stuffed animals, among other things, were chewed and eaten by mice. We were forced to buy a new mattress because it has droppings all over it and chewed pockets. There were mice droppings in all our drawers for our dressers and in one of the bags of stuffed animals there was so much damage (insides of stuffed animals ripped out) I put the bag outside to look further. There was an actual dead mouse inside the bag! The movers brought that bag inside our house (they didn't know and neither did we) and that bag sat in my daughter's room for 2 days until I got around to opening it to unpack. (Health hazard). It is clear there was a mouse infestation in this unit and when I called the company they took absolutely no responsibility for this. We visited the unit 2 times in the almost 10 months of storing, just to check that out things were still there (not long enough to let mice in). In speaking to the company they blamed me for not purchasing the extra insurance, which come to find out does not cover mice or bugs. I had renters insurance through AAA and could not file a claim for the same reason, it does not cover bugs, rodents, animals. Bottom line is this facility has a problem with rodents, knows it and won't do anything about taking responsibility for our ruined and irreplaceable items. My children saw the bag of their things and were horrified. To bring home an actual dead animal after paying $535 a month is completely wrong. I still haven't fully unpacked and worry about additional damage to our things. I also feel awful for the next renters who think their items are safe, when indeed they are not. We should not have had to pay over $5000 to store our items in this horrifying condition. Refund

  

  Business Response

  Date: 05/24/2022

  Extra Space Storage would like to thank ****** for reaching out. We understand the frustration and hope to clarify. We apologize for any damages Ms. ******* may have incurred while renting at one our facilities. Extra Space requires customers to Insure their property. Storage specific insurance is offered to all customers and it does include pest coverage, however, it is the customer's responsibility to make sure the coverage meets their needs. Upon further review of Ms. *******'s account see that she did choose to forgo the storage specific coverage and instead elected to decline coverage. Extra Space Storage would like to acknowledge that customers are encouraged to insure their belongings in case of circumstances beyond our control.  According to the lease: "Customer shall maintain comprehensive insurance coverage of at least 100% of the actual cash value of all personal property stored in the Space against damage by water, fire, extended coverage perils, vandalism and burglary. To the extent Customer does not maintain insurance for the full value of the personal property stored, or fails to maintain insurance at all, Customer bears all risk of loss or damage." As such, tenants are required to maintain insurance for theft or damage and Ms. ******* should pursue any claims with her insurance company. Extra Space does not guarantee the safety of our facility, or the personal property stored by our customers. Pursuant to the lease agreement that Ms. ******* signed "customer's personal property stored in the space or at the facility is not insured by the operator against loss or damage. Operator is not a warehouseman engaged in business of storing goods for hire, and no bailment is created by this agreement. Operator exercises neither care, custody, nor control over customer's stored property and all property stored within the space or at the facility by customer shall be stored at customer's sole risk". While we empathize with Ms. *******'s situation she did choose not to insure her belongings and assume 100% responsibility. We would advise Ms. ******* to continue working with her insurance company and to contact their claims adjuster regarding any compensation. Unfortunately, Extra Space does not handle insurance claims nor the compensation for insurance claims or damages. Thank you.

• Initial Complaint

  Date:05/13/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rented a unit at this location & had it burglarized after office hours. Found out about it by going to the site on a Wednesday to get into my *************** denied, waited until they opened & was told by the customer rep he closed my unit because he found lock off *********** empty on his walk through Tuesday morning & just thought I moved out w/o notice. He said my lock/unit were fine Monday's walk through & assumed since it was clean I must have moved out. The last time I was I was there before it happened was Sunday. I didn't find out for 2 days since I received no courtesy call from him (I used to do his job & would've) asking if everything was ok - ESPECIALLY when he can check gate entry/exit times with tenants codes & easily find out I hadn't been there since Sunday, he does 2 walk throughs since & notices lock gone & thinks I moved out? He could've easily seen my last time there & know it couldn't have been me based on gate code timestamps. Aside from that I had purchased their insurance *************** been 2 months since I filed the claim & no word from the an adjuster - every time I call the # a rep types in my message to the "notes" & apologizes, we have a lot of cases, etc, you should hear from one soon. And the kicker - since my unit was closed out by the rep & not my consent, they also denied me a partial refund since I still had a little over 2 weeks before next payment was due. I also had to jump through hoops for Extra Space to release video to the police of the actual burglary the manager found. Do not rent from this company. Awful all the way around!

  

  Business Response

  Date: 05/21/2022

  Extra Space Storage would like to thank ******* for reaching out. We have notified the District Team who will attempt to contact ************** to discuss this matter further ************** is also welcome to contact the rental office at ************** or customer service at ************************** to be put in contact with a member of the District Team. Thank you.

• Initial Complaint

  Date:05/09/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, i signed on to utilize a space in late Jan and the price of $77 total was listed. There was no mention of a “ promotional price”. I received a notice in the mail that as of 6/1 , the pricing is almost doubled to $139. This feels like a bait and switch, as as a consumer I feel like i was led to have all of my items put in storage with one price point, knowing it would be difficult to now move everything…and now switching the pricing dramatically. I would have never contracted with Extra Storage had this info been shared

  

  Business Response

  Date: 05/17/2022

  Extra Space Storage would like to thank **** for reaching out. We have notified the District Team who will attempt to contact Mr. ****** to discuss this matter further. Just to clarify, rental agreements with Extra Space are strictly month-to-month, therefore rates are not guaranteed for any specified amount of time. Mr. ****** is also welcome to contact the rental office at ###-###-#### or customer service at 1-888-STORAGE to be put in contact with a member of the District Team. Thank you.