Business ProfileforChirp

We have purchased two combo packs of Chirp wheels, which are a physical therapy exercise product. The first time we purchased it, all three of the wheels broke within a few weeks to months. The company replaced them per their warranty after we sent pictures of the damaged products. They never requested that we return the broken products when they sent us new ones. After the products continued to break, the company stopped honoring the warranty and accused us of sending the same pictures of broken wheels. They said we had to purchase a new set since it was their policy to collect the broken products when they replaced them. Again, this was never requested or suggested. We decided to purchase a new set because they are very helpful to my husbands back. We purchased the new set last May and have had many broken products again. This time we have saved every broken product in case they needed proof. Still they have not asked for these broken products to be returned but they have once again stopped honoring their warranty and said we need to buy a new set. They said we have asked for too many replacements. There is no reason these should be breaking like this. The weight limit is 500 pounds; my husband weighs about 210 and is six foot six. I just dont think its right that they will not honor their warranty because their product is breaking too much.