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Business Profile

Grocery Store

Harmons Grocery

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Grocery Store.

Complaints

This profile includes complaints for Harmons Grocery's headquarters and its corporate-owned locations. To view all corporate locations, see

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Harmons Grocery has 18 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:12/04/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 2, 2023 a client I advocate for was harassed and discriminated against at Harmon’s grocery store in West Jordan, Utah for having a (VERY well behaved) service dog in the store. She was approached by two different managers 4 times. First telling her she couldn’t have her dog in the store and she needed to leave, then telling her Harmons Policy trumps federal law, then she was told she could continue shopping but the dog had to be taken out to the car, then the manager tried to play with and touch the dog that was wearing a vest that said “SERVICE DOG, DO NOT TOUCH”, then was told the police would be called. Her fully trained service dog didn’t leave her side the entire time she was in the store. She has a deadly food allergy and her dog can detect if it’s in the food she’s buying because it’s not always listed or has been cross contaminated. On top of that, she also has a heart condition that causes her to faint unexpectedly. Her dog lets her know when her heart is acting up so she has time to sit down instead of having a hard fall in the middle of the store. The managers and staff are not properly trained in ADA laws, which tells me every single person with a disability that goes into one of their stores is NOT safe, and could be threatened to be kicked out for using medical equipment to help keep them alive, too. Would they have threatened to take my oxygen tank away? I need it to stay alive just as much as my client needs her service dog to stay alive.

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