Complaints

• Initial Complaint

  01/10/2025

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I was involved in a hit and run accident where someone hit me and I was seen in Westhenderson Hospital I was informed my account was transferred to this company. I do not have an attorney, I am not represented by an attorney and I do not have any medical payment coverage on my auto policy this needs to be billed directly through my primary insurance company blue cross blue shield, as I don't have any information of the adverse party,

  Business response

  01/13/2025

  We appreciate you providing us with that information. We did receive your phone call on 1/10/25 and were able to provide that information to the hospital so they could bill the health insurance. Feel free to contact our TPL Dept. with any questions or concerns at 888-710-5673 or by email at [email protected] My personal cell phone is ************. You can reach West Henderson Hospital at 725-235-2000.

  Thank you,

  Ross ****
  Regional Vice President, Third Party Liability
  Elevate Patient Financial Solutions
  ************

• Initial Complaint

  10/21/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I keep getting letters from these people. I have never heard of them. I have never visited a doctor from them. I have never signed a contract with them and I have three different insurance companies so I do not Need financial assistance. In the letter they referenced the number ********. I have called them numerous times to state this. I feel like I will be taking them to court if they dont cease and desist.. And yes, Im serious. Their phone numbers are useless. Its seem like bad spam Because they never answer the phone.

  Business response

  10/22/2024

  We were referred by ************************* **** to contact ****** and ensure his coordination of benefits were correct by ensuring any potential third party claims are billed appropriately. We sent him a letter on 10/15/24 explaining this. We also sent text messages on 10/7 and 10/18 which includes a link to our screening questions. Our text messages allow the recipeint to Opt-out of receiving further texting communication. We have not yet received an Opt-out from ******, but I updated his information to no longer send text messages. We have also returned the referral back to University ************** **** so that he does not receive any additional contact attempts from us. 

  I can't speak to which phone number he called, but we do offer IVR options to either leave a voicemail, connect to an agent, or go through our self-service screening options. We do understand the frustration when attempting to respond to communication and not being able to speak to someone. We also appreciate the opportunity to respond to ******** frustrations as we strive for a seamless communication process to help resolve claims and answer questions as soon as possible. If ****** has any further concerns or questions he can reach me on my cell at ************.

  Thank you,

  **** ****
  Elevate PFS
  RVP of TPL Operations

  Customer response

  10/22/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  07/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been trying to contact the point of contact for this company since Jan 2024. I received one call which I missed because of a work meeting on June 25, 2024. I called back and ask to speak with ******* but i got her voicemail. I called back on the same day and asked to speak with a manager or supervisor. I have yet to hear from either. Because this company has failed to response to me, they then filed a petition in court to receive 1/3 of my settlement. This is an unjust and unfair situation, they never gave me an opportunity to resolve the issue. Maybe I should fail a petition in court as well against the company.

  Business response

  07/25/2024

  Elevate PFS is a vendor for the hospital *********************** visited and helps with their TPL claims. According to the accident report the ******************* was identified. Elevate PFS then verified the claim with the adjustor on 1/18/24 and sent the hospital bill to them on 1/19/24. A TN Lien was filed with Shelby County on 1/31/24 and a Notice Letter was sent to *********************** and the Adjustor. The completed lien was mailed certified to both parties on 2/22/24. This is a medical lien only that only gets placed on the Liability settlement for the hospital billed amount. 
  
  ****** called Elevate PFS and left a voicemail on 6/25/24. An Elevate PFS rep called ****** on 7/5/24, but was not able to leave a voicemail.
  
  On 7/16/24, the Adjustor provided *************************** attorney information.
  
  On 7/24/24 *********************** left a voicemail requesting a return call.
  
  On 7/25/24 Altannia ****** (TPL Supervisor) called *********************** and spoke with her. She explained the lien process and ****** stated she understood. An Elevate PFS rep then called *************************** attorney at Chiozza Law Firm, ********************************* A rep for the firm verified they represent ****** and stated that her case is still open and pending.

  Below is our TPL Department contact information ****** can provide to her attorney. ********************* (TPL Supervisor), who she spoke to is also available for any additional questions. The best way to contact me with any questions is by emailing at ******************************************.

  Elevate PFS
  ***********************************
  ****************
  

  TPL ***** Contact Info
  Phone ************
  Fax ************
  ********************************

  I apologize for any confusion or frustration in the process. We understand that the claims process is complicated and lengthy and we're available for any additional questions or needs.

  Thank you, 

  *****************
  Regional Vice President
  Elevate PFS

• Initial Complaint

  02/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My daughter, *************************, suffered a psychotic episode last August and signed an agreement with Elevate PFS for assistance with applying for disability. *****, my wife and I have not been able to contact Elevate for an update on the status of this claim. The only information that we have is from Social Security that the claim was denied and we have 60 days to appeal. My daughter's diagnosis was schizophrenia and is currently not able to work, she has not been able to work for at least 2 years and this is causing incredible financial strain on the rest of the family. The letter from Social Security showed that a copy was sent to an attorney at Elevate PFS but my family has no information on what our next course of action needs to be to get ***** some help. We need a good point of contact for Elevate PFS and assurance that they are working on helping *****.

  Business response

  02/29/2024

  Over the last 30 days we have 3 documented call attempts to the claimant with no answer and no reply. With documented approval from the claimant, we called and talked to the mother of the claimant on Tuesday, Feb 27th. The mother said the phone number that we have for her daughter is correct, but the mother explained that her daughter never answers the phone. ElevatePFS will remain in communication with the claimant's mother and she advised that she would correct the BBB complaint. We also provided the mother with our supervisor, manager and director's phone numbers in case she has any other questions. 
  

  Customer response

  02/29/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  11/10/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I received a printout from my attorney's office regarding a bill in the amount of $49,512.00 supposedly from a hospital visit that took place in 2021. I have already provided my insurance information to that hospitals billing department and do not understand why 2 years later I now owe over 49k. This seems fraudulent, I have attempted to reach out to this business to gain clarity over the situation to no avail. I am requesting an itemized breakdown from the hospital on their letterhead to provide to my insurance so that they can investigate how I owe this amount thst was already resolved and paid. I have been hung up on and no return calls have taken place, I am not paying these people a dime unless I know these charges are legitimate.

  Business response

  11/15/2023

  Good Morning,

  We do not show any contact attempts to us by the patient. We have attempted to reach out to her and sent a copy of the bill. Her phone number is not taking phone calls so we reached out to her attorney's office (which we have been regularly speaking with for the past 2 years) and they are aware of the bill and charges owed. We have again explained to the attorney's office that the patient was asked for her health insurance information at the time of treatment and was later asked to apply for ******** coverage, but she refused coverage. Due to the patient not timely providing any insuance coverage to the provider, the charges are her responsibility.

  Thank you,

  *****************
  Regional Vice President
  Elevate PFS
  ******************************************

• Initial Complaint

  01/06/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I have called all three numbers *****************-770-2116, ************ I have left serval messages and no one ahs responded. I sat on hold for 30min to no avail. If i do not get a bill I will not be responsible for a bill months from now and you guys will not be allowed to put anything on my credit. I was involved in an accident and the insurance company is trying to pay but you guys are too busy being unprofessional and incompetent to respond to either of us.

  Business response

  01/10/2023

  MedData has touched base with the patient to discuss any concerns. MedData was reaching out to the patient initially to confirm her coordination of benefits and details in relation to an accident. We are not seeking payment from the patient nor is MedData a collection agency. The patient has provided all needed information and we are following up appropriately. We are also looking into any issues with her calls and/or messages not be routed properly to ensure there are no further issues. 

   

  Thank you, 
  
  MedData

  Customer response

  01/17/2023

   
  Complaint: 18696387
  
  I am rejecting this response because: this matter has not been resolved. I have been calling to add my insurance but, again, no one answers the phones. And when they operator answers, she just puts you back in the que to hold. 
  
  Sincerely,
  
  *******************************

  Business response

  01/20/2023

  MedData has reached out to *****************. She has provided her health insurance information. The file has been updated with the active health insurance and a claim submitted to them. We have ensured that ***************** has the direct contact information for one of our Regional Vice Presidents in case she has any further questions or needs additional assistance. 

  Thank you, 

  MedData

  Customer response

  01/23/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩