Complaints

• Initial Complaint

  05/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  I entered into an agreement with Michael in 18 September 2023. I signed a written agreement for $2500 USD for assistance seeking work. Recently he said that he had an opportunity line up for me and said that he was speaking with the company. At this point it has been 9 months of no responses and little communications. He wont return my calls or the email communication is "updates coming shortly." And this has been going on for 9 months. It sounds like he had another business listed here but I filed my agreement with the company listed here (*********************************). Listed below are the options that I want from the business.

  Business response

  05/17/2024

  I have been working with my client on pursuing opportunities and will continue to help him pursue obtaining a job of his choosing.  I will have more consistent communication with my client in the form of weekly updates.  I had provided numerous recruiters for my client to contact, but I do not believe he has contacted any of them and, therefore, has not fully utilized all that I have offered.

  Customer response

  05/17/2024

  
  Complaint: ********

   

  I am rejecting this response because:  In the  email chain from  Michael only gave me guidance to look at these recruiters profiles.  He only provided a list of recruiters twice and gave me no advice on how to approach these recruiters. I asked for guidance in the email chain on what I should do next in this process to which he failed to give me any response.  

  Additionally he has failed to give me any action items for me to move forward with my job search.  I had a realization that I need to pivot in my career and I understand that can be taxing for his work however the lack of communication has given me no tangible next steps.  I have been left in the dark in this process. 
   
  Sincerely,
  
  ******** *****

  Business response

  05/28/2024

  I will send the instructions on how to connect with Executive Recruiters again to my client.  Additionally, I will send more Executive Recruiters to my client.  I will also send an outline of next steps for his search.

  Customer response

  05/29/2024

  
  Complaint: ********
  
  I am rejecting this response because:  These are good next steps and I accept those action items.  But Michael never sent action items or instructions for me in the first place.  In the email chain that I forwarded to you (which included all documentation/ communications between the parties) documentation/ instructions from Michael was not included at any point.  At one point he sent over a list of recruiters that I should "be aware of" but that was been the extent of his work.  I need accountability from Michael at this point, if he is willing to make this work great then I am willing to make this work, but at this point I need some form of accountability from him. I need to know if has been working in my best interest over the ten month period and there seems to be a lack of accountability on his end. 
  
  Sincerely,
  
  ******** *****

  Customer response

  06/06/2024

  Hello,

  
  

  Thank you for your help today.
  
  As of today 6-6-2024 Micheal has not provided any updates on this request.
  

  
  

  I need this complaint ******* reopened.

  
  Thank you, 
  ********

  
  

  Business response

  06/13/2024

  I am offering the same services to my client and will be in touch with him directly to proceed with next steps on or before June 25th.

  Customer response

  06/13/2024

  
  Complaint: ********
  
  I am rejecting this response because:  There need to be clarification on what he will be contacting me about. I dont know what he is doing and I need some form of documentation of what he has been doing.  Additionally the BBB will need to be included on all messages from him moving forward. There needs to be an impartial 3rd party involved. I can not accept this sparce response from him moving forward. 
  
  Sincerely,
  
  ******** *****

• Initial Complaint

  11/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Search Professionals ***** ** *** ** Draper, UT 84020 ###-###-#### Contact of Michael M********* ********************************* Michael M********* signed a legally binding contract via docusign. Michael promised resume and LinkedIn review. He also promised executive recruiting services. Michael wanted $6000 for services. I paid $3000 thus far and started to realize it was a scam. I asked for a $2700 refund less a $300 admin fee per the contract and so far Michael has refused to pay the refund. I paid $3000 USD via Zelle between 8/22/23 and 8/25/23. I asked for a refund on 11/1/23. Per the contract, Michael then had 7 days to issue the refund. He has refused. It is now 11/18/23 and he has still not issued the refund. Michael and I signed legally binding contracts via docusign on about 8/22/23 and 9/20/23. The contract stated either party may cancel the contract at any time for a full refund less a $300 administrative fee. As of 11/18/23, Michael owes me $2,700. According to BBB, the same phone number and contact name were used under other business names also with "F" ratings. Other business names with same phone number are: Premier Career Consulting ** *** ******, Sandy, UT 84070-9123 ###-###-#### Premier Career Consulting ***** * *** *, Draper, UT 84020-8155 ###-###-#### Executive Connections *** * ******* ***, Lehi, UT 84043-3936 ###-###-#### Search Professionals ***** ** *** ** Draper, UT 84020 ###-###-####

  Business response

  12/03/2023

  I have been providing service to my client and have verifiable proof of that service and his acknowledgement of such.  Our agreement is for me to assist my client in his job search for a period of six months and if he does not obtain employment of his choice by the end of that time period, then he is eligible for a refund.  I will continue to serve my client as we originally agreed by providing expertise for his job search.  Hopefully he will choose to avail himself of those services until he finds desirable employment or the term runs out, whichever comes first.  Though my client has made some remarks about me which are false, I will seek to continue serving his best interest in his quest for new employment.  

  Customer response

  12/12/2023

  The first contract was signed via Docusign on August 22, 2023.   

  An updated contract was signed via Docusign on September 20 and 26, 2023.   

  Both contracts were provided to BBB.

   

  I have also included well over a dozen emails asking for status updates and the deliverables Search Professionals / Michael MXXXX promised in the contract, most of which were never delivered.  

   

  Search Professionals / Michael MXXXX commonly replied via email with something similar to "see subsequent email".  No subsequent email contained any contractually promised deliverables despite my formal requests.   

   

  The contract states: 

  /// 

  6. Securing new employment shall be defined as the Client working beyond 90 days for the same employer as a result of the consultant and client’s efforts related to this contract.   

  11. If new employment has not already been secured, then, either party may cancel this agreement in writing at any time; all fees will then be refunded to the Client within 7 days minus the $300 administrative fee.   

  12. The first $3000 installment has already been paid to the consultant on about August 22, 2023.  

  /// 

   

  ...As of November 1, 2023 and still on November 28, 2023 I have not secured new employment, am not in any interview processes, and do not have any job offers.   

  On November 1, 2023 I formally requested my refund of $3000 sans $300 for a net of $2,700 via Zelle due by November 7, 2023.   

   

  Today is November 28, 2023, I have repeatedly asked for this refund to which I received replies and advised no money will be refunded.  This is directly in breach of the legal contract signed via DocuSign.  I still have not received a refund from Search Professionals or Michael MXXXX.   

   

  It appears Michael MXXXX has done this numerous times before under other business names according to BBB complaints and "F" ratings.  All have very similar complaints and have used the identical business phone number of ************.   

   

  I just want my refund and we can move on.   

• Initial Complaint

  11/17/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I entered into an advocate agreement with Michael M********* of Search-Professionals in 2023, whereby the company would provide career assistance and recruiting, which included meetings, marketing advice, and a guarantee of placement within 1 year of the retainer. In the event that you are not placed within one year, a refund would be granted. The company did not perform any of its obligations and did not meet with me one time throughout the duration of the year. It did not result in one single recommendation, one interview, or a single conversation. I am entitled to a full refund. I have written to Mr M********* at least 15 times seeking comments or solutions and get nothing in response. Sadly this has become clear to me that I have been scammed and have had $7500.00 stolen from me. I have investigated his presence and can find no record of his whereabouts either physically nor electronically.

• Initial Complaint

  09/25/2023

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  I entered into an agreement with this organization, and Michael M********* in particular, whereby I paid in advance a sum via Venmo in exchange for a promise of career search expertise and action including, but not limited to: identifying specific companies and/or organizations; writing a resume and LinkedIn profile; making connections to executive recruiters all for the purpose of gaining interviews, introductions and meetings in order to secure employment. None of these activities has taken place in the 6 months since paying the fee. I asked for a refund in full over a month ago and I have still not received this refund.

• Initial Complaint

  12/29/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Agent Service Agreement dated may 27, 2021 between me and the company. Company agreed to refund my retainer of $7500 if company was unsuccessful in the search within four months. Company agreed to make payments to me and has failed to provide the refund. Mike M********* refuses to answer any correspondence.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩