Complaints

This profile includes complaints for Larry H. Miller Dealerships's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Larry H. Miller Dealerships has 139 locations, listed below.

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• 

  Larry H. Miller Dealerships

  351 W Opportunity Way Ste 400 Draper, UT 84020-1404

  
• 

  Stevinson Lexus of Frederick

  8337 Raspberry Way Frederick, CO 80504

  
• 

  Larry H. Miller Southwest Hyundai

  8800 Lomas Blvd NE Albuquerque, NM 87112

• 

  Larry H Miller Hyundai Peoria

  8425 W Bell Rd Peoria, AZ 85382

• 

  Larry H. Miller Dodge Ram Avondale

  10101 W Papago Fwy Avondale, AZ 85323

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The vehicle has been taken to the service department at Larry H Miller three times for resolving an issue with the fog lights. The vehicle was brand new when purchased, had this issue, and each time it is serviced at *** they say they fix it when they do not. They had my vehicle this last time for 5 days, ensured it was fixed, and it was not. The service department does not respond to emails and was unable to even let me know the status of my vehicle service.

  

  Business Response

  Date: 03/26/2025

  Good morning,

  I spoke with this guest on 3/24/25. We discussed that the failure happens after some time of the fog lamps working. Guest and myself made a plan to drop the vehicle off on 4/4/25 for us to test the system multiple times. When vehicle left facility 2/5/25 fog lamps where working at this time. Guest then stated this seems to happen that we fix the issue only for it to return days later. I told the guest that I would have a level 3 technician look the vehicle over multiple times. I look forward to assisting the guest with the vehicle. 

  Thank you

  ******* ****

  Service Manager

• Initial Complaint

  Date:03/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 19th, 2025, I took my 2014 Jeep Wrangler sport to the Larry Miller dealership to get an oil change. When I bought the Jeep four years ago from Larry Miller, I had also bought a package of prepaid oil changes (During my previous oil change at the Larry Miller dealership in late 2024 I was advised that I had two remaining oil changes left on the prepaid package). When I asked the employee in the shop that I was going to use one of my remaining prepaid oil changes, he advised me that even though I had two oil changes left they had expired in 2023. I have one question: I had paid for those oil changes in advance so am I still due the service? Also, my prepaid oil changes were being accepted as late as fall 2024 which is obviously past the due date the employee had stated. There was no attempt to resolve the situation that day. Since I no longer have trust in this dealership, I am seeking a refund on the value of the two remaining oil changes.

  

  Business Response

  Date: 03/25/2025

  Hello!
  
  Thank you for reaching out. I would be happy to help!

  This portal encapsulates all Larry H. Miller Dealerships. If you could please provide the name or the address of the specific location you are working with, I will make sure to pass this complaint along to the team that is best suited to assist you.

  
  
  Thank you.

• Initial Complaint

  Date:03/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 11th 2025 I went to **************** to get an oil change and tire rotation. I received my car with the lug nuts installed backwards causing damage to my car, oil spilled in the engine compartment I had to clean up, and with damage to the axle nut caps. Additionally, the work order was written with the incorrect mileage, so I now have a discrepancy on the CarFax. Just about everything that could go wrong, did.I contacted the service manager in hopes to make this right, and it sounded like they wanted to fix the problem. It has been a week since contact was last made (3/14) and they have not returned my emails, or phone calls.Furthermore, when I initially arrived I was upsold on purchasing a two oil change package. With this experience I am hesitant to bring my vehicle back to them, and asked if I could be refunded the deal for two oil changes, and be charged for the one oil change preformed. I was told I would be contacted Monday or Tuesday (3/17 or 3/18) to refund the original amount, and charge me for the singular oil change. That has not happened either.I am asking for assistance to mitigate the original purchase, for compensation from the damages done to my vehicle, and to correct the CarFax.

  

  Business Response

  Date: 03/27/2025

  I spoke to the guest and will be forwarding this information to our west store location to make sure it is taken care of. 

  Customer Answer

  Date: 03/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ****

• Initial Complaint

  Date:03/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took in my vehicle on August 8th, 2024 due to it not being drive-able. Over the past few months I have not been fully notified about what is going on with my vehicle. I have went in a lot of times, and have received the same answer over and over again. "We are still working on it, the technician is still trying to figure out the issue, we are not sure what is wrong with your vehicle." **** has not been helpful which is the service advisor, along with ******* who is the drive manager. When I try to speak with the general manager, I am always told that they are busy. My vehicle has been in the shop for 7 months with no answers. They have opened a star case with ******** a few months ago, and I have not received any news with that either. I need my vehicle to be fixed, or I need it taken out of there with no charge, because they have not done anything to fix it and have been awful with communication. It is still being fixed under warranty, but I feel as though they will not let me take my vehicle out unless I pay for the labor that they have "supposedly" done, but I'm not sure if they have even done anything with the vehicle or if they are just lying. The last "update" or communication I received from them was the beginning of January 2025. They have also tried to have me come in to see if "we could figure something out." Which to me meant they were trying to sell me another vehicle. I do not want to purchase another vehicle from them. I want my vehicle that I took to them almost 7 months ago fixed or given back to me. Another thing is, they have not given me a progress report which they are supposed to do, so that I am able to keep up with what they are doing to my vehicle. Thank you so much for all of your help.

  

  Business Response

  Date: 03/25/2025

  Hello!

  Thank you for reaching out. I would be happy to assist you!

  Before we get started though, I need a little bit more information. This portal encapsulates all Larry H. Miller Dealerships, and when I search your information in our system, you appear across multiple locations. If you could please provide the specific location that you are working with I will make sure that this complaint gets passed to the team best suited to assist you!

   

  Thank you. 

• Initial Complaint

  Date:03/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I came into the dealership after my credit application was filed out online and I was asked to come by. I informed ****** of the car I was looking for and he had my credit application put in for a brand new ***** dollar ***** fe. I also informed ****** by text message I didn't want my credit ran more then once. This was a car I didn't agree to nor picked out. Then also I asked for the information that was used to be offered the credit as they did and I wasn't responded to. So I contacted the website manager and informed him I was requesting it. Once this happened I was contacted by ******* saying he would be seeing if the bank would take my application. Causing another inquiry on my credit for the same car ****** did. Not the car I wanted to purchase. ******* has been slow at responding to emails and still isn't responding when I'm asking why he didn't run my credit for the car I wanted. And why my credit was ran again when I specifically asked for my credit not to be ran multiple times. Due to the complaints I read it seems that thus dealership has bad business practices that should be reported to the ****, *** and ********** Whoever owns this dealership you should be taking your business a little more seriously.

  

  Business Response

  Date: 03/24/2025

  Hello!
  
  Thank you for reaching out. I would be happy to help!

  This portal encapsulates all Larry H. Miller Dealerships. If you could please provide the name or the address of the specific location you are working with, I will make sure to pass this complaint along to the team that is best suited to assist you.

   

  Thank you.

• Initial Complaint

  Date:03/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our vehicle began having transmission issues so we took it to the dealership. They acknowledged the transmission was having issues but said they couldn’t do anything about it because the computer wasn’t generating an error code. They gave us our vehicle back with no repairs done. A week later the transmission issues became much worse, not being able to reverse. We took it back to the dealership and they held the vehicle for 2 weeks and only allowed us to drive a loaner vehicle for 3 days. They said they needed to completely replace the transmission. Nice we got our vehicle back, 6 days later transmission fluid leaked all over my garage floor. We took the vehicle back to the dealership and they said a mechanic installed a leaking pump and tried a work-around to stop the leak and sent us on our way. They know my wife is 6 months pregnant and sent her off in a vehicle with deliberately faulty party installed and didn’t tell us until I noticed the new leak. They had to order another pump and kept our vehicle even longer. Then they called and said the transmission they installed was used and rebuilt from another vehicle, but never told us that in the first place. They said the replacement transmission is faulty and they need to order another brand new one. My vehicle is still under warranty. It’s a 2022 with 50,000 miles on it. So they deliberately installed TWO faulty parts and sent my pregnant wife on her way. They have done nothing to make this right or repair the lost trust in their service and business.

  

  Business Response

  Date: 03/17/2025

  To whom it may concern,
  
  We at Larry H. Miller Southwest Hyundai take pride in bringing the best possible experience to all of our guests.
  Unfortunately, as with any customer service experience, there are some guests for which our services do not meet expectations.
  In the case of Mr. **********, the vehicle was brought in with ongoing transmission issues which took time to diagnose and receive approval for warranty coverage.
  The guest was provided a replacement vehicle for the duration of the repair (2/18 - 3/4). The vehicle was then delivered after replacing the transmission and test driving.
  The vehicle then returned with a leak from the transmission oil pump. This part was not replaced the first time due to warranty procedures.
  The oil pump issue was promptly diagnosed and parts were ordered - the repair will be complete no later than 3/20. In the absence of a replacement vehicle, the dealership has provided the guest with a rental car at no expense to them. 
  Additionally, in the interest of exploring all options, the sales department and General Manager provided the guest with a very generous trade in offer for the vehicle. The guest declined this offer stating that the dealership would not "lose enough money" on the trade.
  
  
  Kind Regards,
  The Southwest Hyundai Team

• Initial Complaint

  Date:03/07/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my near brand new ram 1500 into the ****** ***** dealership to trade it in due to lack of funds to support my family. The dealership offered me a 2014 ***** Silverado for $17,000. The idea behind the purchase was to have a working truck to continue my home and work life, as well as make as close to $5000 as i can off the trade in of my Ram 1500, to ensure my family had the funds to continue living. After purchasing the truck, the day after the truck would not start so i filed a complaint with the BBB to resolve the issue, after Chevrolet received the complaint and was contacted by the BBB, they paid for a new thermostat and i hoped that was the last time i ever had to deal with them. But this morning on March 7, 2025 the truck they gave me broke down with a flashing check engine light. The price to repair the Catalytic Converter, as well as pay for labor for the repair is way beyond what i am able to afford. I simply ask for a refund of my money paid for the truck, or a replacement truck.

  

  Business Response

  Date: 03/14/2025

  Hello,
  
  Thank you for reaching out. We have attempted to contact you regarding this complaint and your situation earlier this morning,and we would like to discuss this with you as soon as possible.
  
  If we have still not connected by the time that you find this response, please feel free to reach out to my Service Manager, ***** ******, at ************,and we will do everything in our power within reason and good faith to ensure that you are satisfied.
  
  Looking forward to getting you taken care of.
  
  
  - **** ******, General Manager

• Initial Complaint

  Date:02/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I believe the car was sold to fraudulently, first they tried to put me in a used vehicle and as I drove home something flew off I scheduled to take it back for service and decided to pull over and look underneath the car and it was rusted so then I took it back to the dealership asking for my original car back and they just keep trying to push a vehicle on me I was in disagreement and just wanted my car which I bought brand new from this dealership I came to this dealership looking for the same salesman whom was no longer there and I got stuck with these bullies whom should have just given me my car back, the loaned me that rusted while they tried to find me a car, they brought in the armada and told me that this vehicle had belonged to **** the supervisor and that he took very good car of it , I wasn't sold but they persuaded promising me low payments in $500 and a low insurance policy as they have connects which where both lies this was over the presidents weekend so when I contacted the insurance agency her policy changed up the roof and to top it off they let me leave the dealership without insurance and the loan company the held me responsible for $120.00 extra a month for a year on the policy due to the car having a gap of no insurance they also told me after 6 months if I wasn't happy with vehicle that they would trade it in and when I tried they said vehicle was to old and to any miles it plus I owed to much which was just a slap in the face. The vehicle then started to have problems I took it into service several times for a gas smell I wanted to make sure there was no leaks and the hazard lights kept coming on the service **** denied anything was wrong before the year I had to please reach out to me for futher explaination

  

  Business Response

  Date: 02/26/2025

  Hello!

  This BBB portal encompasses all Larry H. Miller locations. If you could provide the name or address of the specific location you were working with, we can get the ball rolling!

   

  Thank you. 

• Initial Complaint

  Date:02/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/14/24 I purchased a brand new 2024 500e automobile from this dealership. Due to horrible paperwork processes, 4 months later, I am still struggling to get my vehicle registered. After 5 attempts at the DMV, having to re-sign all of my paperwork (including loan documents 2x), and the title paperwork 3x for the dealership My county is still missing the paperwork necessary to register my vehicle. I haven contacted the dealership countless times speaking with general and finance managers to get this issue resolved. On 2/13, the dealership reported my paperwork had been sent in and updated a BBB complaint referencing that date. On 2/25, a call with the dealership representative stated the title paperwork was not even sent, and is still in process on their end. I find the dealership in breach of contract at this point and demand immediate resolution of the issues. They did not deliver what was promised in good faith on 11/14/2024.

  

  Business Response

  Date: 02/27/2025

  I apologize for the continued delay on completing title for Mr. ******.

  Mr. ******'s corrected paperwork is being delivered to Arapahoe County today via courier. I am available to speak to via my direct line ###-###-#### and I have provided that number to Mr. ******. I am available Monday-Saturday and will always return voicemails.

   

  Sincerely,

   

  *** ******

• Initial Complaint

  Date:02/24/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In November of 2024, I took my 2016 Ford F-150 to Larry H Miller Super Ford to have two windows replaced (break-in attempt) and a turbo-fault code investigated. It was fully functional and I'd even recently taken a 2500-mile road trip. The investigation of the turbo-fault code was intended to be somewhat proactive, as I was able to clear it and keep it from returning by driving conservatively. The first repair quote was for roughly $7000 and included many repairs I did not request, but they told me they were necessary for the vehicle to be drivable. Since that initial inspection, they have added $13000 worth of additional necessary repairs to damage that was not present before the vehicle was in their possession. For example, replacement of cracked cylinder heads that were causing thick, white smoke to billow from the exhaust while the engine was running. Not only was the engine not in this condition before entering their possession, but it wasn't in this condition until almost a month after they began working on it. Additionally, this issue was first misdiagnosed as a failed head gasket, and the issue with the heads was only identified after another month. After over three months, they told me it would be ready to pick up as soon as my warranty company contributed their portion ($2500). Three days later (this morning), they sent me a notification that $3000 worth of further repairs are necessary — part of a bumper and a wheel that were damaged by an impact. This clearly occurred while in their possession. I cannot afford these repairs, even if I were culpable for the damages, and I only approved them with the understanding that they were absolutely necessary for the vehicle to be drivable (which it was when I delivered it to them in the first place). I am seeking financial relief from Larry H Miller for the cost of these repairs. The total invoice after today's additions will be over $25,000.