Complaints

This profile includes complaints for Larry H. Miller Dealerships's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Larry H. Miller Dealerships has 139 locations, listed below.

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  Larry H. Miller Dealerships

  351 W Opportunity Way Ste 400 Draper, UT 84020-1404

  
• 

  Mike Shaw Chrysler, Dodge, Jeep, Ram of Greeley

  2501 35th Ave Greeley, CO 80634

  
• 

  Collision 1 - West

  9733 Coors Blvd NW Albuquerque, NM 87114

• 

  Larry H Miller Toyota Peoria

  8633 W Bell Rd Peoria, AZ 85382

  
• 

  Larry H Miller Hyundai Peoria

  8425 W Bell Rd Peoria, AZ 85382

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our vehicle began having transmission issues so we took it to the dealership. They acknowledged the transmission was having issues but said they couldn’t do anything about it because the computer wasn’t generating an error code. They gave us our vehicle back with no repairs done. A week later the transmission issues became much worse, not being able to reverse. We took it back to the dealership and they held the vehicle for 2 weeks and only allowed us to drive a loaner vehicle for 3 days. They said they needed to completely replace the transmission. Nice we got our vehicle back, 6 days later transmission fluid leaked all over my garage floor. We took the vehicle back to the dealership and they said a mechanic installed a leaking pump and tried a work-around to stop the leak and sent us on our way. They know my wife is 6 months pregnant and sent her off in a vehicle with deliberately faulty party installed and didn’t tell us until I noticed the new leak. They had to order another pump and kept our vehicle even longer. Then they called and said the transmission they installed was used and rebuilt from another vehicle, but never told us that in the first place. They said the replacement transmission is faulty and they need to order another brand new one. My vehicle is still under warranty. It’s a 2022 with 50,000 miles on it. So they deliberately installed TWO faulty parts and sent my pregnant wife on her way. They have done nothing to make this right or repair the lost trust in their service and business.

  

  Business Response

  Date: 03/17/2025

  To whom it may concern,
  
  We at Larry H. Miller Southwest Hyundai take pride in bringing the best possible experience to all of our guests.
  Unfortunately, as with any customer service experience, there are some guests for which our services do not meet expectations.
  In the case of Mr. **********, the vehicle was brought in with ongoing transmission issues which took time to diagnose and receive approval for warranty coverage.
  The guest was provided a replacement vehicle for the duration of the repair (2/18 - 3/4). The vehicle was then delivered after replacing the transmission and test driving.
  The vehicle then returned with a leak from the transmission oil pump. This part was not replaced the first time due to warranty procedures.
  The oil pump issue was promptly diagnosed and parts were ordered - the repair will be complete no later than 3/20. In the absence of a replacement vehicle, the dealership has provided the guest with a rental car at no expense to them. 
  Additionally, in the interest of exploring all options, the sales department and General Manager provided the guest with a very generous trade in offer for the vehicle. The guest declined this offer stating that the dealership would not "lose enough money" on the trade.
  
  
  Kind Regards,
  The Southwest Hyundai Team

• Initial Complaint

  Date:02/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I believe the car was sold to fraudulently, first they tried to put me in a used vehicle and as I drove home something flew off I scheduled to take it back for service and decided to pull over and look underneath the car and it was rusted so then I took it back to the dealership asking for my original car back and they just keep trying to push a vehicle on me I was in disagreement and just wanted my car which I bought brand new from this dealership I came to this dealership looking for the same salesman whom was no longer there and I got stuck with these bullies whom should have just given me my car back, the loaned me that rusted while they tried to find me a car, they brought in the armada and told me that this vehicle had belonged to **** the supervisor and that he took very good car of it , I wasn't sold but they persuaded promising me low payments in $500 and a low insurance policy as they have connects which where both lies this was over the presidents weekend so when I contacted the insurance agency her policy changed up the roof and to top it off they let me leave the dealership without insurance and the loan company the held me responsible for $120.00 extra a month for a year on the policy due to the car having a gap of no insurance they also told me after 6 months if I wasn't happy with vehicle that they would trade it in and when I tried they said vehicle was to old and to any miles it plus I owed to much which was just a slap in the face. The vehicle then started to have problems I took it into service several times for a gas smell I wanted to make sure there was no leaks and the hazard lights kept coming on the service **** denied anything was wrong before the year I had to please reach out to me for futher explaination

  

  Business Response

  Date: 02/26/2025

  Hello!

  This BBB portal encompasses all Larry H. Miller locations. If you could provide the name or address of the specific location you were working with, we can get the ball rolling!

   

  Thank you. 

• Initial Complaint

  Date:02/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/14/24 I purchased a brand new 2024 500e automobile from this dealership. Due to horrible paperwork processes, 4 months later, I am still struggling to get my vehicle registered. After 5 attempts at the DMV, having to re-sign all of my paperwork (including loan documents 2x), and the title paperwork 3x for the dealership My county is still missing the paperwork necessary to register my vehicle. I haven contacted the dealership countless times speaking with general and finance managers to get this issue resolved. On 2/13, the dealership reported my paperwork had been sent in and updated a BBB complaint referencing that date. On 2/25, a call with the dealership representative stated the title paperwork was not even sent, and is still in process on their end. I find the dealership in breach of contract at this point and demand immediate resolution of the issues. They did not deliver what was promised in good faith on 11/14/2024.

  

  Business Response

  Date: 02/27/2025

  I apologize for the continued delay on completing title for Mr. ******.

  Mr. ******'s corrected paperwork is being delivered to Arapahoe County today via courier. I am available to speak to via my direct line ###-###-#### and I have provided that number to Mr. ******. I am available Monday-Saturday and will always return voicemails.

   

  Sincerely,

   

  *** ******

• Initial Complaint

  Date:02/24/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In November of 2024, I took my 2016 Ford F-150 to Larry H Miller Super Ford to have two windows replaced (break-in attempt) and a turbo-fault code investigated. It was fully functional and I'd even recently taken a 2500-mile road trip. The investigation of the turbo-fault code was intended to be somewhat proactive, as I was able to clear it and keep it from returning by driving conservatively. The first repair quote was for roughly $7000 and included many repairs I did not request, but they told me they were necessary for the vehicle to be drivable. Since that initial inspection, they have added $13000 worth of additional necessary repairs to damage that was not present before the vehicle was in their possession. For example, replacement of cracked cylinder heads that were causing thick, white smoke to billow from the exhaust while the engine was running. Not only was the engine not in this condition before entering their possession, but it wasn't in this condition until almost a month after they began working on it. Additionally, this issue was first misdiagnosed as a failed head gasket, and the issue with the heads was only identified after another month. After over three months, they told me it would be ready to pick up as soon as my warranty company contributed their portion ($2500). Three days later (this morning), they sent me a notification that $3000 worth of further repairs are necessary — part of a bumper and a wheel that were damaged by an impact. This clearly occurred while in their possession. I cannot afford these repairs, even if I were culpable for the damages, and I only approved them with the understanding that they were absolutely necessary for the vehicle to be drivable (which it was when I delivered it to them in the first place). I am seeking financial relief from Larry H Miller for the cost of these repairs. The total invoice after today's additions will be over $25,000.

• Initial Complaint

  Date:02/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our new vehicle was purchased and finalized through Larry H. Miller. (4220 E. 22nd st. Tucson Az. 85711). We have had 2 persistent issues with the vehicle and the issues have repeated themselves after they were "corrected" by the company Larry H Miller. The company is not willing to investigate or research any further and has declined to make the situation correct.

  

  Business Response

  Date: 02/18/2025

  Good afternoon - The vehicle is currently fixed and customer picked up on 2/17/2025.  Customer has opened this BBB complaint anticipating the concern will return.  If the concern does we return we can open another case and go through repair process.  Please encourage Mr. ********* to call Stellantis directly at ************ and open a case.  I have attached the call between Mr. ********* and an employee.  Mr. ********* is threatening and quite frankly we are not sure of his intentions.  He states he is "very spiteful and will F*** us up.  We have turned this recording over to the local PD, just in case.  At this point there are no other steps to take and we consider this concern closed.

  ***

   

• Initial Complaint

  Date:02/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We took our Kia ******** to Larry H Miller on Jan. 25, 2025, to have a prepaid oil change. It was the final oil change in a package we bought from Larry H. Miller in 2023. On our previous prepaid oil change done through Larry H. Miller, they failed to rotate our tires. We knew they did not do this because we marked our tires as well as this time. We had an appointment to change the oil and then had to wait for over 1 1/2 hours. When I took in my vehicle for the final oil change, they failed to rotate the tires as I could see the markings of the tires had not changed from the front axle to the back. We told the mechanic, and he said "I already did. I will do it again." No, he never did rotate the tires, period. He shut down the garage door so we could not see what he was doing. I told the secretary who was at the front that he refused to rotate the tires as he had promise. She replied, "I have to take his word that he did". The wheel lock out and then finally threw it in the back of the vehicle where it could be lost. We drove off to check the oil and found out the oil was filthy and had not been changed. When I called and spoke to the manager, **** ********, it was Monday as service is closed on Sundays. **** ******** said he wanted to make things right and that he would have the oil change done again. I do not feel comfortable having my car serviced again by this dealership after what they did to me. I did not even know if this person who did the oil change did anything else to my vehicle when he shut the door down since, I could even see what services were performed. The manager explained that there are many steps that are required in order to process my refund since the oil changes were brought through an extended warranty plan. He stated that as soon as the corporate headquarters of ******* approves my refund, he would give me a call to pick up the check. That was over 3 weeks ago, I want at least $100 refunded to me as the synthetic oil change is now $124.00.

  

  Business Response

  Date: 02/18/2025

  To whom it may concern,
  
  We at Larry H. Miller Southwest ******* take pride in bringing the best possible experience to all of our guests. Unfortunately, as with any customer service experience, there are some guests for which our services do not meet expectations.
  Ms. ******** was, regrettably, one such guest for whom we failed to meet expectations. Speaking to the matter of the tire rotation, we cannot substantiate if the service was preformed or not. As a result, in good faith, we informed Ms. ******** that we would issue a full refund for that service in the amount of $59.19. We also informed Ms. ******** that due to the fact that the services were purchased as part of a package, we would need to issue a check for the refund. This process can take some time. The check has arrived at the dealership as of 2/18 and will be mailed promptly.
  
  Kind Regards,
  The ***************** Team

  Customer Answer

  Date: 02/24/2025

   
  Complaint: 22952750
  
  I am rejecting this response because:

  They said they mailed the check to us on 2/18/25 and we live in *********** as well as they are located here. 

  
  

  No check in our mailbox on 2/22/25. Should have been received by now.

  
  

  
  
  Sincerely,
  
  ***** ********

  

  Business Response

  Date: 02/25/2025

  Hello!

  It was indicated that the check had arrived at the Dealership on the 18th and that it would be sent to you promptly after that time. I am hopeful that it has arrived now that a few more days and a weekend has passed. If you still don't have the check, let us know and we will continue to do what we can to ensure that it arrives soon.

   

  Thank you. 

  Customer Answer

  Date: 03/04/2025

   
  Complaint: 22952750
  
  I am rejecting this response because:No check in the mail from Larry Miller. They said they mailed it on Jan. 18, 2025. We were supposed to pick it up. Not only did they stiff us on our oil change/tire rotation; they stiffed us on the check which will not even cover the full synthetic oil change. We will pick the next check up at the dealership. I would like to know when we can pick it up. If you could find out, please.
  Sincerely,
  
  ***** ********

  

  Business Response

  Date: 03/11/2025

  The original check has been voided and a new one has been created. ***** can pick up the check at the dealership at her convenience.

• Initial Complaint

  Date:02/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently sold my car that was previously financed with ****** and the loan was paid off by a different dealer. I went in to get information regarding my refund of unused insurance and gap. They explained i would get a refund from a 3rd party. A few weeks later I received a partial refund but I was missing the majority of it that was from gap insurance. They told me to call the 3rd party company. I reached out to them and they said the dealer had the funds and needed to released them in from the reserve account. This started back in October of 2024 it's now February of 2025 and I keep getting ignored and given wrong information. When I call from my personal phone the calls no longer go through but when I call from my secondary phone they answer. I'm absolutely appalled by their lack of customer service and demand my funds.

  

  Business Response

  Date: 02/20/2025

  Dear ******** *********,
  
  We appreciate your patience as we addressed your concerns regarding the refund for your unused insurance and gap coverage.
  
  First and foremost, we sincerely apologize for the delay in processing your refund. This is not the standard of service we strive to deliver, and we completely understand your frustration. The refund should have been sent directly to you from ****** ******************* Unfortunately, it was not. 
  
  We want to reassure you that we are processing the refund internally and is currently being sent out. You should expect to receive it shortly.
  
  Thank you for bringing this matter to our attention, and we appreciate your understanding. If you have any further questions or need additional assistance, please do not hesitate to reach out directly to ******** ******* at **************************** or **************.
  
  Warm regards,

  ***** *****
  Customer Relations Manager
  LHM ******
  *****************************
  

   

  
  

• Initial Complaint

  Date:02/14/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Let me start by saying I have done many truck leases and was very happy with the dealership in the past. In fact the last deal was done strictly over text and phone calls and they drove the truck to my door, I signed the paperwork and they took my old vehicle. So when they reached out to me 2/16/2024 to make yet another deal, I proceeded to discuss and come to terms on the phone and through text. When I raised concerns they were addressed in the affirmative "we can make that happen" and when asked about a $50 gas card offer I was informed they had ran out but "we can give you some additional discount". When I arrived with my wife at the designated appointment time 2/17 @ 11:30, not only was the salesman I was working with unavailable but the verbal contract that was made was not being honored. They would not even come close to the agreed terms and have ignored my letters asking and outlining recourse. They continue to advertise $50 gas cards well knowing they dont have any (in fact made no effort to compensate me for my time to come out when not honoring the contract).

  

  Business Response

  Date: 02/18/2025

  I spoke with Mr ******* on 2/18/2025 at 12:54pm regarding this incident. After introducing myself he informed me that the complaint was at a different location. That being out Surprise location. I coordinated with ***** ****** the General Manager at our Surprise location. He reached out to Mr ******* and offered him a better lease plan based on the current programs and resolved any issues regarding the $50 gas card offer. 

  

  Business Response

  Date: 02/25/2025

  The dealership’s management reviewed the claims alleged in the complaint. Upon the conclusion of the investigation, all claims are denied. There were zero binding contracts made between the parties and contrary to Mr. *******’s belief, verbal contracts are not binding for goods over $500. 

  Customer Answer

  Date: 03/03/2025

  
  Complaint: ********
  
  I am rejecting this response because:
  

  No surprise that they deny any wrong doing unfortunately for them denying something is not the same as actively committing the violations.
  A.R.S. § 44-1521 is a section of Arizona's Consumer Fraud Act that makes it unlawful for a seller to engage in any deception, deceptive or unfair act or practice, false statement, false pretense, false promise, misrepresentation, or concealment or omission of any material fact, by a seller or advertiser in connection with the sale or advertisement of any merchandise. The Act was passed in 1967 with the goal of promoting truthful business practices and to combat deceptive and fraudulent advertising in connections with the sale of merchandise.
  Please note the following definitions for the above paragraph:  "Merchandise" means any objects, wares, goods, commodities, intangibles, real estate or services. "Person" means any natural person or the person's legal representative, any partnership or domestic or foreign corporation, any company, trust, business entity or association or any agent, employee, salesman, partner, officer, director, member, stockholder, associate or trustee. "Sale" means any sale, offer for sale or attempt to sell any merchandise for any consideration, including sales, leases and rentals of any real estate subject to any form of deed restriction imposed as part of a previous sale.
  Further:
  A.R.S. § 44-1522  Unlawful practices; intended interpretation of provisions
     A. The act, use or employment by any person of any deception, deceptive act or practice, fraud, false pretense, false promise, misrepresentation, or concealment, suppression or omission of any material fact with intent that others rely upon such concealment, suppression or omission, in connection with the sale or advertisement of any merchandise whether or not any person has in fact been misled, deceived or damaged thereby, is declared to be an unlawful practice.
  B. The violation of chapter 9, article 16 or chapter 19, article 1 of this title is declared to be an unlawful practice and subject to enforcement under this article.
  C. It is the intent of the legislature, in construing subsection A, that the courts may use as a guide interpretations given by the federal trade commission and the federal courts to 15 United States Code sections 45, 52 and 55(a)(1).”
  Under A.R.S. § 44-1522, false advertising is considered an unlawful practice in Arizona. It applies to both affirmative acts of trickery and withholding of information. The Act allows the Attorney General to enforce the law in government actions or permits private citizens to enforce it in lawsuits between private parties. If a court finds a willful violation, the Attorney General may recover a civil penalty of up to ten thousand dollars per violation
  Please note that they do not dispute that a verbal contract was entered they are not simply saying that there is an arbitrary dollar limit to such a contract. 
  
  It is painfully obvious that they are still guilty of deceptive business practice, bait and switch, and false advertising (knowingly offering gas cards long after their supply is gone)
  
  Final note -
  Arizona's Consumer Fraud Act, A.R.S. 44-1521 et seq., makes it unlawful for a seller to engage in any deception, deceptive or unfair act or practice, false statement, false pretense, false promise, misrepresentation, or concealment or omission of any material fact, by a seller or advertiser in connection with the sale or advertisement of any merchandise. See A.R.S. § 44-1522(A); see also Sellinger v. Freeway Mobile Home Sales, Inc., 110 Ariz. 573, 575-76, 521 P.2d 1119, 1121-22 (1974) (holding that a private cause of action exists against a person who violated the Act); Dunlap v. Jimmy GMC of Tucson, Inc., 136 Ariz. 338, 342, 344, 666 P.2d 83, 87, 89 (Ct. App. 1983).
  
  Being that my last lease was fully negotiated via text and calls (hence verbal contract) and now the latest offer was done the same but then they failed to comply with the contract I highly suggest that they stop any internet sales or text communications and that any buyers find another dealership.
  
  I have tried to work with the dealership but they refuse to honor what was agreed too.

  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:02/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The insurance company refused to pay for the damage caused.

  

  Business Response

  Date: 02/18/2025

  Hello!

  This BBB portal encompasses all Larry H. Miller Dealership locations. If you have a complaint regarding a specific LHM location, please provide the name or address of that location and I will be happy to direct your complaint to the party best suited to assist you.

   

  Thank you.

• Initial Complaint

  Date:02/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/14/24 I purchased a brand new **** 500e automobile from this dealership. I am no making payments on a vehicle I cannot drive due to poor paperwork practices at the dealership. I have tried unsuccessfully to register the vehicle 4 times at the dealerships request. My county is missing their paperwork necessary to register my vehicle, and dealership personnel have been unable to assist. **************** has never responded. Finance department has never responded. Sales promises calls back, but has yet to respond. As of 2/7/2025, the dealership has completely stopped answering phone calls. I attempted to contact someone in service, but they said my vehicle was also never registered in their system so they have no record of me.

  

  Business Response

  Date: 02/13/2025

  Unfortunately, a form was missed at the time of sale and we were unable to complete Mr. ******** DMV as quickly as we should have. We were able to to the required paperwork signed this week, and the proper documentation has now been submitted to the county (as of today, 02/13/25). It will take the county a few days to process that paperwork. Once they have completed title, Mr. ****** will be good to go pick up his plates. We apologize for the inconvenience this has caused.

  Customer Answer

  Date: 02/15/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* ******