Business ProfileforEclipse Quilting

I purchased an Eclipse Quilting machine and frame from Art B****** in Nov 2022 at a quilting event in Puyallup, Washington. We took the frame. The machine was to be shipped. We received the machine in Dec. and got it set up in Jan. with some difficulty due to the poor print quality of the manual. Because of additional Qbot parts (quilt robotics) needed from LitenUp, the machine wasn’t running until the end of Feb. Almost immediately, the machine was malfunctioning. The needle up/needle down buttons were not working correctly. I contacted Art B****** by text about the problem, beginning a long, frustrating, and unsatisfactory experience related to this machine that was fully under warranty. Art was rude and demeaning. I am an experienced quilter with some knowledge of the craft, and just wanted my machine fixed. He repeatedly asked me the same questions and asked me to take and re-take pictures and videos I had already sent him. At one point he suggested I bypass the machine problem by using Qbot robotics for the needle up/down function, which Qbot does not do. Even after I sent him a statement from Qbot service techs, he insisted that they did not know their own product and that he was right. After a long text conversation, he informed me that he would charge me for texting him, even after I reminded him of the full warranty. He informed me of my choices for repair - ship the machine to him (at considerable expense), bring it to him in a month when he would be at a nearby quilt event, or he could do a house call if I would pay for his gas (and satisfactorily express gratitude to him). I chose the latter, ending with arranging for him to contact me to inform me of the day and time. That was the last I heard from him. The event was two weeks ago. I have since learned that techs in Oregon refuse to service his machines because he is so difficult to work with. I now have a malfunctioning machine and no confidence in Art, who is the only one who can fix it.