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          Find a Location

          Nav has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Nav

              13693 S 200 W Ste 200 Draper, UT 84020-2418

            • Nav

              155 Bovet Rd San Mateo, CA 94402-3108

            Business ProfileNav

            Small Business Loans
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Additional business information

            Additional Info:
            Caton Vance Hanson is also a principal of SBFC Law Group, PLLC. A separate BBB Business Review is available here: click here .
            See all additional business information

            Contact Information

            13693 S 200 W

            Ste 200

            Draper, UT 84020-2418

            Visit Website
            (855) 226-8388

            Customer Reviews

            3.65/5

            Average of 20 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            58 complaints closed in last 3 years

            37 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 12

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Nav connects business owners to financing options for their business based on their business and credit profile.

            Business Details

            This is a multi-location business.

            Find a Location

            Nav has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Nav

                13693 S 200 W Ste 200 Draper, UT 84020-2418

              • Nav

                155 Bovet Rd San Mateo, CA 94402-3108

              Headquarters
              13693 S 200 W Ste 200, Draper, UT 84020-2418
              BBB File Opened:
              4/24/2013
              Years in Business:
              12
              Business Started:
              5/25/2012
              Business Started Locally:
              5/25/2012
              Business Incorporated:
              5/9/2013
              Type of Entity:
              Corporation
              Alternate Business Name
              • NAV Technologies, Inc.
              Business Management
              • Ms. Carly Skinner, Operations Manager
              Additional Contact Information

              Email Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              58 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              06/12/2024

              Complaint Type:
              Sales and Advertising Issues
              Status:
              Answered
              On 06/05/2024 I completed a transaction on www.NAV.com that would allow my business to take advantage of the tools it has. I've had the Nav account since 2020/2021 (the free version) and I've never had any issues until the above listed date. After I've given all my information as well as made payment, the following day I lost all access to the account. I attempted to log on to the account several times, even submitted a change of password (approximately ***** times) and still unable to log into my account. Since June 6th, I've called NAV customer service line about 3-5 times in attempt to get this situation resolved. Now granted, each customer service rep has been extremely professional and did the job as best as they are allowed from there end, but nothing has been done to fix this account (an account that I've invested into to help my small business grow). I've attempted to have the customer reps transfer me to someone above their capabilities, but they keep saying that they can't do it nor have the capabilities to do so. I want this matter escalated and fixed ASAP.
              Read More
              Read 57 More Complaints

              Customer Reviews

              20 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Sapphyr R

              06/07/2024

              The company guarantees business checking account and help with creating a standing for you business, they ask you to sign up for premium plans to gain access to the benefits of having them and after I paid within 10 mins they denied me, when I called to see about a refund for the service I denied they took almost 70 dollars from me for less than 14 hours of service NEVER provided for pay I am a new business just starting out and do not appreciate the predatory actions of this company!
              Read 19 More Customer Reviews

              Local BBB

              BBB Mountain West

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

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