Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/30/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for an apartment and was denied so therefore I get my admin fee back but I’m just getting the runaround and lies. It’s been two months now no refund. I talked to hire up management in the property management company and they said there is something they can do to get it to me quickly, but they’re saying there’s nothing they can do and I don’t wanna wait any longer. I need my money back,

• Initial Complaint

  Date:07/11/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, Jennie L***** (Regional Property Manager - Greystar) I have previously notified Copperwood Leasing both in person and via email over the past 10 months that I do not plan to renew my lease. Throughout our discussions, I was never informed of the requirement to provide a 60-day notice. Despite my visits to the office or my email on 9/11/23, expressing my intention to end my lease in 10 months, I continued to receive lease renewal emails on 5/3 and 6/20 that did not mention a 60-day notice. Today, I was informed that Copperwood is in the process of adding a 60-day notice reminder to the lease renewal notice. However, they declined to accept responsibility for failing to remind tenants. Instead, they insisted that it was not their obligation to inform me about the 60-day notice because it is in the lease I signed 10 months ago. They then provided a letter they claim they gave to me mentioning a 60-day notice, which contradicts what I was told about them being in the process of adding a notification to tenets, but unfortunately, they could not prove they sent to me since it's not in mine or Copperwood's emails. After reading similar complaints on BBB (which Copperwood did not take responsibility for in their response), I am convinced that this is a deliberate tactic and that Copperwood is engaging in unethical behavior. I have had numerous negative experiences living here, and I can attest that the negative reviews are warranted. I am requesting that Copperwood honor my move-out date of 8/1 without imposing any additional terms. I sent an email attaching screenshots of my previous email communication and the lease renewal offers. I look forward to a prompt resolution, Thank you.

• Initial Complaint

  Date:01/28/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I l moved in October 2023 I turned in my list of things that needed repaired. I have not had a dishwasher since then they have not repaired anything like they said they were going to. I have complain numerous times about smokers that keep smoking. I have a terminally ill child I have to keep removing from my home due to the smoke it continues every day nothing has been done. I want everything I have gone through. It was a fight Complex my phone was broke. My car was damaged and I was told basically. Oh well I can’t get anything resolved. On top of the built I had to clean tremendously. I have horrible pictures of what it looks like when I moved in I spent lots of money on supplies and lots of time that I don’t have. I have two disabled children.

• Initial Complaint

  Date:09/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have Lived at copper wood apartments since July 29 2021. The contract agreement was for 13 months which would end at 8/28/22 , that year went by and in June of 2022 they placed an envelope on our front door which included a series of documents that included information about renewing our lease, and if we chose that what we could do and the new cost. At the time we renewed again, for 13 months. To which the new agreement would be from 8/29/22-09/28/2023. This year there was no packet left at our door with any information about a possible renewal or any instructions on what to do upon our lease ending. However i did Call several time to the office with no answer or response- despite my several voice mails. On 8/28/22 we called the office made them aware we were leaving at the end of our lease the agent stated that was ok, since our lease was ending and that there was nothing else to be done. Well on 9/4/23 i decided to stop at the office to ask why i still Haven’t received a call back. The agent stated they were busy, i proceeded to inform her that we were moving out at the end of the month and previously stated and she told me that we were not allowed to leave on that date since we had not give them 60 day notice to vacate, dispute the fact that my lease ends on the 28th of September. She told me if i just Leave on that date, it would be considered braking my contract and I’d be charged up the ass in fees for not giving them 60 day notice. Even though on the call from 8/28/23 the agent did not mention that either, and on that call we gave them verbal consent of us not renewing. Nobody in the office has given me a proper call back, proper notice of notice to vacate being needed. She stated they didn’t do that because they are busy, and a system issues happened on there end which showed i had Renewed already - but the agent was able to see i did not sign anything. This is very wrong and should not be held liable for systems issues, or not being notified.

  Business Response

  Date: 09/19/2023

  Hi,

  Thank you for reaching out to us.  Unfortunately, based on the information that you have shared with us we will not be able to revise your move out statement.  We do require all notice to vacates to be in writing, this information is located in your lease.  If you were able to find your notice to vacate that shows that 60 day notice was given and signed and accepted by all parties, we would be more then happy to adjust your move out statement based upon that new information.  

  Respectfully,

  Copperwood

• Initial Complaint

  Date:05/15/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out of Copperwood Apartments on 5-11-23 and 2 days later I received a bill from Aubrey M***** the assistant manager. Access Card/FOB $50 (returned to front desk employee Esmeralda) Carpet Clean $75.00 (carpet was cleaned the day of move out, as well as it being approximately 50 sq/ft of carpet) Cleaning Fee $100.00 (apartment was thoroughly cleaned the days leading up to my departure, no cleaning was necessary on their end.) Drip Pans $20.00 (from cooking, normal wear and tear) Final Billing Fee $18.00 (I paid my last months rent on 5-1-23) Final Electric $4.59 (I pay directly to Rocky MTN Power and its been paid and taken out of my name as of 5-11-23) Final Gas $4.08 (I pay directly to Dominion Energy and its been paid and taken out of my name as of 5-11-23) Final Herriman City Park Fee $8.67 (first time this has been charged in 14 months of living there) Final Sewer/Water Fee $40.29 (I have been overcharged as this was from 3/22/23-5/11/23 when this is a monthly charge on every rent payment) Insuffecient Notice Penalty Charge (I gave my written notice to Esmeralda at the front desk and she confirmed it was correct, 60 day notice) Painting $220.00 (I am being overcharged and should fall under normal wear and tear, I left the walls in good condition, there was natural wear and tear throughout, ex: thumb tack holes, scuffs from furniture) Trash Removal $25.00 (I only left 1 item in the apartment, the direcTV box that was already there when I arrived) I have visited them on site on Saturday 5-13-23 to resolve the issue as well as today 5-15-23. The Assistant Manager Audrey M***** was out of the office both days. I also emailed Audrey directly about the issues with no response. I'm requesting the above charges be cancelled and they refund me my deposit money. They stole my deposit as well as $29.00 per month in renters insurance which should cover any damages on top of this current charge. I have also filed a complaint with the State Attorneys Generals office.

• Initial Complaint

  Date:02/08/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We lived at Copperwood Apartments for 7 years. In 2022 we moved due to an enormous increase in rent. We gave a 30 day notice and ensured that the unit we were renting was completely cleaned. Any holes were patched and walls were textured to the standards of the apartment, it was ready for paint. A formal walk-thru with Management was requested and denied on multiple occasions. After being persistent a walk-thru was completed with the Maintenance Supervisor. The supervisor advised that the unit was going to be remodeled and that we should receive most if not all of our $1000.00 deposit back. We were never provided with any walk-thru documentation and were denied anything in writing about the walk-thru. On 04/29 we received a refund check for $721.58 with an invoice attached. The invoice showed $278.42 was withheld ($75 for carpet cleaning, $115 standard cleaning fee and $88.42 for utilities). We accepted the charge and considered the matter closed and discarded the invoice. On 08/01, which was 4 months after we had moved out, we received an email from Copperwood stating that we owed $900.18. After multiple more calls to the office we were advised my management that the initial carpet cleaning fee was subject to change and that their Accounts Receivable was behind on processing invoices and that this was in our move-out packet which we never received. We then hired an attorney who sent a letter to Copperwood which went un-responded. On 01/25 we received a call from Gensis Credit Management advising that we had been sent to collections. They were referred to our legal counsel. They advised our attorney that they would send the collection account to the credit bureaus on 01/31 even though we never received a validation letter and had no prior knowledge of the collections before the call on 01/25. This is now affecting our credit and a dispute letter has been sent to both Genesis and Greystar which is Copperwood's property management company.