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Business Profile

Collections Agencies

Knight Adjustment Bureau
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BBB Accredited BusinessB+Rated by BBB

Complaints

This profile includes complaints for Knight Adjustment Bureau's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 32 total complaints in the last 3 years.
    • 14 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/20/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable with this debt with Knight ADJ Bureau, I do not have a contract with Knight ADJ Bureau, they did not provide me with the original contract as I requested.

      Business Response

      Date: 03/26/2025

      Knight Adjustment Bureau (KAB) is a third-party collection agency that is assigned accounts from a variety of clients. KAB was assigned the account on the complaint from their client with the name on the complainant listed as the consumer. A request has been made to the client for all the documentation so it can be sent to the consumer at the address listed on the complaint. If the consumer has any other questions, they can contact KAB at 801-531-7251 or toll free at 800-748-4113.

    • Initial Complaint

      Date:03/10/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Knight Adjustment Bureau is reporting a collection on my credit report. The debt is not mine. I have asked for debt validation by mail and through the CFPB. They have provided nothing. I have disputed it with all 3 bureaus. I have no contract with knight adjustment bureau. I will be going after damages legally next. They have also been issued a cease and desist through the CFPB and are still using my information unlawfully.

      Business Response

      Date: 03/11/2025

      Knight Adjustment Bureau (KAB) did send the paperwork on the day the first complaint was answered but for some reason the consumer never received it. Therefore, KAB will send another copy to the address listed on the complaint, as well as the email address on the complaint. If the consumer has any other questions, they can contact KAB at 801-531-7251 or toll free at 800-748-4113.

      Customer Answer

      Date: 03/12/2025


      Complaint: ********

      I am rejecting this response because: knight adjustment bureau had now had 2 opportunities to provide debt verification. Where is the proof they have done what they say they have. I have received nothing in the mail. I have no contract with them. They are fraudulently using my information without my permission. I will pursue damages. They do not have my permission to use my information for any reason and have been issued a cease and desist order through the CFPB. They are violating fcra and ucc laws. Further continuance to use my information will result in pursuing damages.

      Sincerely,

      ******* *****

    • Initial Complaint

      Date:01/30/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with MOUNTAIN AMERICA CU FINANCIAL, I do not have a contract with KNIGHT ADJ BUREAU.

      Business Response

      Date: 02/11/2025

      Knight Adjustment Bureau (KAB) is a third-party collection agency that is assigned accounts from a variety of clients. KAB was assigned the accounts on the complaint from Mountain America Credit Union with the name on the complainant listed as the consumer. A request has been made to the client for all the documentation so it can be sent to the consumer at the address listed on the complaint. If the consumer has any other questions, they can contact KAB at ###-###-#### or toll free at ###-###-####.

    • Initial Complaint

      Date:11/18/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ******** ******* 175 e 5000 s 03/04/1995 8468 KNIGHT ADJUSTMENT **** ******, UT84117 Recently, I did an investigation on my credit report and found several items on there to be inaccurate.Under 15 U.S. Code 1681e (b)Accuracy of report Whenever a consumer reporting agency prepares a consumer report, it shall follow reasonable procedures to assure the maximum possible accuracy of the information concerning the individual about whom the report relates.15 U.S. Code 1681i (5)Treatment of inaccurate or unverifiable information(A)in general if, after any reinvestigation under paragraph (1) of any information disputed by a consumer, an item of the information is found to be inaccurate or incomplete or cannot be verified, the consumer reporting agency shall-ipromptly delete that item of information from the file of the consumer. or modify that item of information, as appropriate, based on the results of the reinvestigation; and il)promptly notify the furnisher of that information that the information has been modified or deleted from the file of the consumer.Please remove the following items from my credit report, immediately:****************************************************** BURE Account number ******* . This account is being reported inaccurately, please remove this from my credit report immediately

      Business Response

      Date: 11/21/2024

      Knight Adjustment Bureau (KAB) is a third-party collection agency that is assigned accounts from a variety of clients. *** was assigned the account on the complaint from their client with the name on the complainant listed as the consumer. A request has been made to the client for all the documentation so it can be sent to the consumer at the address listed on the complaint. If the consumer has any other questions, they can contact KAB at ************ or toll free at ************.

    • Initial Complaint

      Date:11/08/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing a complaint about Knight Adjustment Bureau for failing to notify me of a debt prior to initiating a lawsuit against me, which I believe is a violation of the Fair Debt Collection Practices Act. (FDCPA). Knight Adjustment Bureau did not contact me or provide any notification about the alleged debt prior to filing a lawsuit. This denied me the opportunity to review or dispute the debt, as required by the *****. The company filed a lawsuit without any previous communication, written notice, or validation of the debt, as typically required within 5 days of initial contact under the *****. This sudden legal action has caused me significant stress and unnecessary legal expenses, which I could have avoided had I been given prior notice of the debt and the chance to address it before legal action was taken.

      Business Response

      Date: 11/18/2024

      Knight Adjustment Bureau (KAB) is a third-party collection agency that is assigned accounts from a variety of clients. KAB was assigned the account on the complaint on April 19, 2023, with the name on the complainant listed as the consumer. The validation letter was mailed on the next business day and KAB waited a reasonable amount of time,under the **** guidelines, for a mail return or dispute from the consumer. After that time, *** continued to contact the consumer by phone and letter until it determined the only way to collect the money was through the legal process. If the consumer has any other questions, they can contact KAB at ************ or toll free at ************.

    • Initial Complaint

      Date:10/31/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Me and the wife have been trying to contact this company for over 2 months now. Almost 3. We have sent numerous emails, left numerous voicemails and called them over a dozen times. Not once have we heard anything from them. Just received another letter in the mail from them last week and we have sent in 2 more emails and left voicemails. Nothing. We were trying to set up a payment plan but we cant even get ahold of a person.

      Business Response

      Date: 11/05/2024

      Knight Adjustment Bureau (KAB) is a third-party collection agency that is assigned accounts from a variety of clients. *** had not heard or received payments from the consumer for several months, so legal proceedings were started. Any emails that were received after the consumer was served was processed through our attorneys office and filed with the courts.  If the consumer has any other questions, they can contact KAB at ************ or toll free at ************.

    • Initial Complaint

      Date:10/17/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Yes I contacted them before since they reported an account on my credit I never heard of the company they said I owe this is ID theft and fraud they never responded to my emails or calls and dont care

      Business Response

      Date: 10/28/2024

      Knight Adjustment Bureau (KAB) is a third-party collection agency that is assigned accounts from a variety of clients. *** was assigned several accounts with the name of the complainant listed as the consumer from a variety clients. *** is in receipt of the policy report and passed the information onto their clients. Each client responded that the consumer opened the accounts with the proper documentation. If the consumer has any other questions, they can contact KAB at ************ or toll free at ************.

      Customer Answer

      Date: 10/28/2024

       
      Complaint: 22436149

      I am rejecting this response because: I did not open the accounts the police reports proofs it is fraud/ID theft I never even heard of the companies and never even signed up I need this removed from my name now.

      Sincerely,

      ****** *******

      Business Response

      Date: 11/05/2024

      *** did a proper investigation with the client concerning this case and found no basis for 3rd party fraud. If the consumer has anything further information or documentation about the fraud, they will need to contact our office at ************ or toll free at ************.

    • Initial Complaint

      Date:06/17/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am trying to contact Knight Adjustment Bureau many times and they will not call back nor answer their phones no matter how many times I try. I need them to contact me so I can get my debt amount paid off. I do not understand why they will not answer or contact me back.

      Business Response

      Date: 06/24/2024

      Knight Adjustment Bureau (KAB) was closed on June 17, 2024, in observance of Juneteenth, which is why the consumer could not get a hold of anyone in the office. On the next business day, the consumer was contacted to discuss the debt. If the consumer has any other questions, they can contact KAB at ************ or toll free at ************.

    • Initial Complaint

      Date:04/18/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im not liable for this debt with KNIGHT ADJ *********************** I dont have a contract with the ***************** Trying to Collect and reporting this to your credit report. They did not provide me with the original contract as I requested.

      Business Response

      Date: 04/25/2024

      Knight Adjustment Bureau (KAB) is a third-party collection agency that is assigned accounts from a variety of clients. *** was assigned the account on the complaint with the name on the complainant listed as the consumer. A request has been made to the client for all the documentation so it can be sent to the consumer at the e-mail address listed on the complaint. If the consumer has any other questions, they can contact KAB at ************ or toll free at ************.

      Customer Answer

      Date: 04/28/2024

      The request I made was over the phone when they called to harass me. They called me on a recorded line and I asked him to verify the original contract. They inform me that they couldnt because they bought this debt from a third-party and I repeated send me proof or verification of debt, and I will be glad to resolve it, and I never heard from them again 

      Business Response

      Date: 05/01/2024

      Knight Adjustment Bureau (KAB) is a third-party collection agency that is assigned accounts from a variety of clients. KAB does not purchase debt from their clients. After reviewing all the accounts on file, there is no record that KAB has even spoken to the consumer on the phone. If the consumer has any other questions, they can contact KAB at ************ or toll free at ************.

    • Initial Complaint

      Date:03/30/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My obligations do not extend to the purported indebtedness associated with KNIGHT ADJ.In alignment with the stipulations of the Uniform Commercial Code, I am bereft of any contractual ties to the collection entity KNIGHT ADJ. ************* they have yet to furnish me with the foundational contract that ostensibly substantiates my indebtedness to them. The absence of comprehensive ledger accounting further undermines the veracity of their claims.

      Business Response

      Date: 04/09/2024

      Knight Adjustment Bureau (KAB) is a third-party collection agency that is assigned accounts from a variety of clients. *** was assigned the account on the complaint from their client with the name on the complainant listed as the consumer. The consumer was served legal papers, with a copy of the original contract, on December 15, 2023 and judgment was granted to KAB on February 7, 2024. If the consumer has any other questions, they can contact KAB at ************ or toll free at ************.

      Customer Answer

      Date: 04/09/2024

       
      Complaint: 21507398

      I am rejecting this response because:
      I never signed a contract to do business with knight adjustment bureau. And if I did I will need a copy of that contract as well as I will need a full forensic audit on the account showing all payment history where it came from where it went proof that I received any goods or money from the alleged account. I will also need the status of the account before ******************** bought the supposed debt. And I will need all of this sent to me through the ************* postal service. 
      Sincerely,

      *************************

      Business Response

      Date: 04/15/2024

      Knight Adjustment Bureau (KAB) will send the consumer a copy of the summons and complaint, proof of service and default judgment to the consumer at the address listed on this complaint. The consumer will need to dispute anything further with the courts or they can contact KAB with any questions at ************ or toll free at ************.

      Customer Answer

      Date: 04/16/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    Knight Adjustment Bureau is BBB Accredited.

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