Business ProfileforNew Roads Behavioral Health, LLC

Upon entry, my husband was deprived of medication for four days, that he needs to take consistently. He was also deprived of medication, his entire stay, that he needed for a physical issue for which he was hospitalized. When this was addressed with the business, they were manipulating the conversation to make it seem like my husband was an unreliable witness to his own treatment. They also are not giving us access to his medical records to prove this. Absolutely no one at new roads has been concerned about this information, only my husbands personal therapist and psychiatrist. It is so extremely dangerous to withhold medication that is needed, confirmed by his personal medical team. On top of all of this, they refuse to finish the paperwork they were set out to do with his short term disability. Their excuse is that hes no longer a patient there. It was extremely unsafe for him to be there with the medication issue, and this paperwork was able to be completed in one day by his new facility. To account for the week he was there, they needed to finish the necessary paperwork. If by their logic that hes no longer a patient there, they shouldnt have to do something that already should have been done then our insurance that they billed shouldnt pay them out because hes no longer a patient there.