ComplaintsforBalance of Nature

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Initial Complaint
06/28/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
In mid.April I called Balance of Nature to cancel. We used it a little while, had some stomach discomfort that *** or *** not have been related, but didn't see benefits. The rep talked me into placing it on hold. So I did, with a note to myself to decide in June. I thought I would need to call to restart it. My husband did not want us to restart it.They sent out a shipment on June 11. There was no email or notification a few weeks before shipping and charging me. Their mid-April email did say it would auto resume, but I misunderstood. I called on June 11 but it had already stopped and they would do nothing. I refused the shipment and it went back to them. The ****************** just ker po s repeating their policy which is returns are ONLY available for the initial purchase. I have asked to speak to a manager and TWICE was told they would call in 2-3 days - NO CALL. I called today and asked IF SHE COULD SEE WHETHER THE RETURNED ORIDUCT HAD BEEN RECEIVED BY THEM. She would NIT answer that question!! The foreign.accent agent just kept saying the same thing over and over - the ************ would have to handle that - NOT WHAT I ASKED - AND it would be 3 to 10 business days before they return my call and be sure to watch fir their call. Obviously there are times wr cannot always answer our phones and 3-10 business days! The 2creturns agents just kept reciting their Returns policy, called me back AFTER managers left but no manager ever called. Unbelievably POOR customer service.PLEASE JUST REFUND MY LAST SHIPMENT $69.95 - I even offered to deduct $10 for shipping.
Business response
07/03/2024
**************,

We called you twice on July 3, 2024, but were unable to reach you and left a voice message after each attempt. We hope to speak with you soon regarding your concerns.

We apologize for any difficulty you experienced while trying to contact us. Our records indicate that on April 10, 2024, you successfully placed your orders on hold via email. At this time, you agreed that your orders would resume on June 11, 2024. We do require notification at least one business day in advance to guarantee any changes to your pending shipments.

A courtesy refund has been issued for your most recent order. You can expect this refund to be posted to your original payment method within 25 business days.

We are sorry to see you go and would love to continue to support you. Remember that you still have access to your Health Coach benefit through Delta Health Coaching for 30 days after canceling your Preferred Customer account. This benefit expires on July 11, 2024. Feel free to give them a call at ************ if you would like to schedule an appointment.

Dont hesitate to contact us at ****************** with any further questions or concerns.

Thank you,
Balance of Nature **************** Team
************
Initial Complaint
05/07/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Influenced by Balance of Nature's commercials, I went to their website. I investigated until I saw the price of their item and decided I didn't want to buy it. Apparently, in getting to where I could see the price, I gave them my e-mail address, the same one I'm using to contact you. I've been trying to unsubscribe, but when I click to do that (see below), it won't load. 2024, Balance of Nature All rights reserved.View in Your Browser Our mailing address is:Balance of Nature ************************************************** Want to change how your receive these emails?You can Manage Preferences or Unsubscribe. Clicking on unsubscribe does NOTHING. I want their e-mails to me to STOP.
Business response
05/15/2024
Dear ***,

Thank you for bringing this matter to our attention. We apologize that you had a difficult time trying to unsubscribe from our emails. We have notified our IT Department to ensure that this does not become a recurring issue. On May 14, 2024, we manually removed your email from our mailing list. You will not receive any further email correspondence from Balance of Nature.

We apologize for any frustration this has caused you and wish you the very best. If you have any further questions or concerns, please do not hesitate to contact us at ***********************.

Thank you,
Balance of Nature **************** Team
************
Customer response
05/16/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
04/23/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
They have been called on multiple occasions to stop sending product and stop billing me.
Business response
04/30/2024
****************,

We called you on April 29 and April 30, 2024, but were unable to speak with you and left voice messages each time. We hope to speak with you soon regarding your concerns.

Rest assured that your account has been canceled. As a courtesy, we have issued a full refund for your most recent order. This refund will be posted to your original payment method within 25 business days.

We are sorry to see you go and would love to continue to support you. Remember that you still have access to your Health Coach benefit through Delta Health Coaching for 30 days after canceling your Preferred Customer account. This benefit expires on May 23, 2024. Feel free to give them a call at ************ if you would like to schedule an appointment.

Please feel free to contact us at ******************* with any further questions.

Thank you,
Balance of Nature **************** Team
************
Initial Complaint
04/20/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On February 12, 2024 I paused my subscription for two months as I had already purchased enough product and did not require any additional shipments during that time. However, to my surprise, The Balance of Nature sent me an additional shipment and charged my credit card $189, despite my request to pause the subscription.When I contacted The Balance of Nature regarding this issue and requested to return the unwanted shipment, they refused to accept the return. This refusal is in direct contradiction to their claim of providing a pause option for subscriptions. The process of pausing a subscription was not clear, and I feel misled and taken advantage of by The Balance of Nature.I believe it is essential for businesses to uphold their promises and provide clear communication with their customers. The Balance of Nature's failure to honor my request for a paused subscription and refusal to accept the return of the unwanted shipment is a breach of trust.I kindly request your assistance in addressing this matter with The Balance of Nature and ensuring that they rectify their misleading practices. I trust that the Better Business Bureau will take appropriate action to protect consumers and hold businesses accountable for their actions. I would like a refund.
Business response
04/29/2024
************,

We are glad we were able to speak with your niece on April 29, 2024, to resolve this issue. Our ****************** spoke with her regarding your most recent order. On February 8, 2024, you placed your first order as a Preferred Customer, which gave you wholesale pricing, Health Coaching at no additional charge, and convenient automatic shipments every 28 days, as well as the option to place your account on hold. At your request, we placed your orders on hold for two months. Your recurring orders resumed on April 19, 2024.

We apologize for any miscommunication regarding the option to hold your account. As a courtesy, we have issued a full refund for your most recent order. This refund will be posted to your original payment method within 25 business days.

We are sorry to see you go and would love to continue to support you. Remember that you still have access to your Health Coach benefit through Delta Health Coaching for 30 days after canceling your Preferred Customer account. This benefit expires on May 19, 2024. Feel free to give them a call at ************ if you would like to schedule an appointment.

Please feel free to contact us at ****************** with any further questions.

Thank you,
Balance of Nature **************** Team
************
Initial Complaint
04/16/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Canceled membership, have two bottles to return. sent email to request for return and still have not heard back. I have been a monthly member for over a year. It is not working and want to return two unopened bottles to get my refund. sent request on 4/12/2024.
Business response
04/23/2024
Dear ******************,

We are glad we were able to speak with your wife over the phone on April 23, 2024, after several attempts to reach you regarding this matter. We have issued a courtesy refund for your most recent order. As confirmed by your wife, these funds have been posted to your original payment method.

We are sorry to see you go and would love to continue to support you. Remember that you still have access to your Health Coach benefit through Delta Health Coaching for 30 days after canceling your Preferred Customer account. This benefit expires on May 12, 2024. Feel free to give them a call at ************ if you would like to schedule an appointment.

If you have any further questions or concerns, please do not hesitate to contact us at *******************.

Thank you,
Balance of Nature **************** Team
************
Initial Complaint
04/13/2024
Complaint Type:
Sales and Advertising Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Im the *** for my aunt who has dementia. I have made multiple requests over the last two years for her to be removed from any and all mailing lists, however; she continues to receive advertisements in the mail. This is harassment and needs to stop immediately.
Business response
04/19/2024
Dear **************,

We are grateful we were able to communicate with your niece to resolve this matter. She contacted us several times requesting to have your mailing address removed from our records. We believed her request had been handled; however, when we received her email on April 17, 2024, one of our team members conducted further research and found that you had three accounts with Balance of Nature. On two of those accounts, your address had been removed as requested. Your address has now been removed from the third account.

We apologize for the frustration and inconvenience this has caused and wish you the very best. If you have any further questions or concerns, please do not hesitate to contact us at *********************.

Thank you,
Balance of Nature **************** Team
************

Customer response
04/19/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

I do not want to receive any future mailings for any reason.

Sincerely,

*************************
Initial Complaint
03/12/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Tried to cancel on line numerous times and conveniently for them the button to cancel doesnt highlight and work. So I had to physically call them and cancel
Business response
03/19/2024
****************,

As a Preferred Customer, you have the option to reschedule, hold, or cancel your shipments at any time through our website. We apologize that you had trouble canceling your shipments. .

We are always happy to help customers over the phone. On March 12, 2024, our ************* representative canceled your account and verified that you would receive no further shipments from Balance of Nature unless you called or used our website to reorder.

We are sorry to see you go and would love to continue to support you. Remember that you still have access to your Health Coach benefit through Delta Health Coaching for 30 days after canceling your Preferred Customer account. This benefit expires on April 11, 2024. Feel free to give them a call at ************ if you would like to schedule an appointment.

If you have any further questions or concerns, please do not hesitate to contact us at ******************.

Thank you,
Balance of Nature **************** Team
************
Initial Complaint
02/29/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I ordered the balance of nature products. After ordering, I was informed by my doctor not to order any products. I have refused to the last three (3) orders. They have been returned to the sender. Balance of nature continues to take payment and refuses to refund my money.
Business response
03/07/2024
**************,

We hoped to speak with you regarding this matter, but have been unable to reach you. Our ****************** called you on March 1, 2024. There was no answer, so we left you a message. Our agent called you two times on March 5, 2024. We spoke with you briefly during the second phone call, at which time you requested to be called the following morning. As agreed upon, we called you again the next day, March 6, 2024. Unfortunately, there was no answer, and we left you another message.

As our agent explained in the final voice message, your returns were outside of our Return Policy. However, we have issued a courtesy refund for your most recent order. Please expect this refund to be processed to your original payment method within 25 business days.

Rest assured that your account has been canceled. Our records show that on February 12, 2024, you canceled your subscription using our website. Your cancellation stopped all future orders from processing, and you received no further shipments from Balance of Nature.

We are sorry to see you go and would love to continue to support you. Remember that you still have access to your Health Coach benefit through Delta Health Coaching for 30 days after canceling your Preferred Customer account. This benefit expires March 13, 2024. Feel free to give them a call at ************ if you would like to schedule an appointment.

If you have any further questions or concerns, please do not hesitate to contact us at ******************.

Thank you,
Balance of Nature **************** Team
************
Initial Complaint
02/26/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am trying to cancel my subscription to Balance of Nature Fruits and Vegetables.Their website gives you directions to go to a dashboard and select the word subscriptions and it says you will then see a dashboard that says manage subscription. But that second dashboard, (which is supposed to take you to cancel order ) is No Where to be Found!!!! This is FRAUD!!!!! B
Business response
03/04/2024
**********************,

We hoped to be able to speak with you on March 1, 2024, and called you twice. There was no answer, so our agent left you a voicemail to let you know that your account has been canceled. We apologize that you experienced difficulty navigating our website. We have forwarded this information to our *************** team and emailed you the cancellation confirmation number. You will not receive any further shipments from Balance of Nature unless you reach out to us by phone or use our website to place a new order.

Rest assured that your account has been canceled. It is our aim to provide exceptional customer service, and we appreciate the opportunity to serve you. We welcome phone calls, emails, and chats through our website at BalanceofNature.com.

We are sorry to see you go and would love to continue to support you. Remember that you still have access to your Health Coach benefit through Delta Health Coaching for 30 days after canceling your Preferred Customer account. Let us know if you would like to schedule an appointment.

If you have any further questions or concerns, please do not hesitate to contact us at ***********************.

Thank you,
Balance of Nature **************** Team
************
Initial Complaint
02/17/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
A friend of mine is signed up and will be cancelling. She gave me a set to try. After taking 1 of each I became pretty sick. I read reviews and was disturbed by what i read. That first of all. They shouldnt be in business at all. I read several issues of the bottles stating there are 90 pills in each and several people reporting there are not 90 and they short many bottles. This is fraud. I decided to count mine. One bottle was missing 10 and the other missing 8. Wow!!!! So I called my friend. She has several sets of unopened bottles and I told her to video while opening and count them on video. Mind blown. She opened 2 bottles and one had 11 pills short and the other 10 pills short!!!! This is stealing!!! This needs to be looked into and reported. They need to be shut down. She has another set that are unopened and the video and is contacting someone to help get this out there. The media needs to know. The commercials need to stop. People need to be refunded. They need an audit. Shame on yall. I want to be contacted. I want to know what is being done about this.
Business response
02/23/2024
********************,

We are glad we were able to speak with you on February 23, 2024, to begin taking steps toward resolving the issue. As you are not a registered customer with **********************, finding the necessary information regarding the product you received has proven to be difficult. As our agent explained over the phone, we will be able to look into the matter more closely once we receive the relevant lot numbers found on the bottles you received from your friend.

We would like to sincerely apologize. Thank you for reaching out to us regarding your concerns. We take the quality of our supplements very seriously at Balance of Nature, and we greatly appreciate being notified regarding any issues. Rest assured that we will be thoroughly investigating the matter with the responsible manufacturing company.

If you have any further questions or concerns, please feel free to contact ******************.

We hope to speak with you again soon
,
Balance of Nature **************** Team
************

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