Complaints

This profile includes complaints for Balance of Nature's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Balance of Nature

  328 N Old Highway 91 Hurricane, UT 84737

• 

  Balance of Nature

  PO Box 27740 Las Vegas, NV 89126-7740

• 

  Balance of Nature

  1568 South River Rd. Saint George, UT 84790

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/05/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/19/24 I received 3 sets (3 months supply) of Balance of Nature supplements while I still had approximately 1 1/2 months remaining of my current supply. I contacted them to let them know I still had supply remaining and that I didnt need any additional much less 3 months worth. Their response was that returns only apply to the original order and that I couldnt return or get a refund for the order.I have since cancelled my subscription as I cant abide by there loading up orders with way more than I need.Whether or not I get a refund for this order is not the issue, but rather I would like to publicize the fact that they send out and bill automatically for more supply than is needed. Perhaps to increase the number of sales in their ledger.Though I have continued to use the capsules I really havent seen a benefit but I continued to use them thinking maybe I would at some point realize the benefit their commercial purport. Now I just want out and want to make sure consumers know what theyre getting into.Thanks,******* ******

  Business Response

  Date: 12/12/2024

  Mr. ***************** are sorry we have been unable to speak with you regarding your complaint. On Thursday, December 12, 2024, we sent an email to let you know that your case is currently being looked into. You can expect a phone call from our ****************** very soon to go over any questions and concerns you may have.
  
  On December 4, 2022, you signed up to receive orders as a Preferred Customer. As stated on our website, ordering as a Preferred Customer gives you wholesale pricing, Health Coaching at no additional charge, and convenient automatic shipments every 28 days. As such, you had the option to reschedule, hold, or cancel your shipments at any time. Taking the recommended 3 Fruits and 3 Veggies capsules every day will complete a single set of our Fruits & Veggies supplements in the span of a month.
  
  Our Returns Policy provides a full, guaranteed refund for your first order as a Preferred Customer so long as the request is made within 30 days of receiving said order.
  
  Rest assured that your account was canceled on November 15, 2024. You will not receive any further shipments from Balance of Nature unless you call in or use our website to reorder.
  
  We are sorry to see you go and would love to continue to support you. Remember that you still have access to your Health Coach benefit through ************ Coaching for 30 days after canceling your Preferred Customer account. This benefit expires on Sunday, December 15, 2024. Feel free to give them a call at ************ if you would like to schedule an appointment.
  
  If you have any further questions or concerns, please do not hesitate to contact us at ******************************.
  
  Thank you,
  Balance of Nature **************** Team
  ************
  
  

  Customer Answer

  Date: 12/13/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  In addition, they reached out to me today, 12/13/24, via phone to explain why I had received such a large order with apologies and are refunding a part of that order.  
  I appreciated their honesty and accepted their explanation. As a consequence I am continuing my subscription for Balance of Nature product.
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:12/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was trying to return a package to them because I do not want the products and I do not want the service. I sent it back and paid for the shipping but they refused the package and it came back to me without even opening the package, refusing to accept it. They claim to have a refund policy but I have been trying to communicate with them through email and phone call to try to get this going, but they wouldn&#**;t communicate back. I just wanted to return this, I wanted to use this for one month for medical reasons but with charging my card monthly without permission and the product itself was nauseating, I wanted to be rid of it. It was not helpful.

  Business Response

  Date: 12/12/2024

  Ms. ******************** are sorry we have been unable to speak with you regarding your complaint. On Thursday, December 12, 2024, we sent an email to let you know that your case is currently being looked into. You can expect a phone call from our ****************** very soon to go over any questions and concerns you may have.
  
  Our records indicate that on October 24, 2024, you called in to cancel your Preferred Customer account and to request a refund for your most recent order. That same day, a Return Merchandise Authorization was issued for the return of your product.
  
  On November 1, 2024, our records show that you filed a chargeback with your financial institution. On November 7, 2024, we accepted the chargeback since you had requested to cancel your account before the next order was created. You should have received your full refund at that time.
  
  Rest assured that your account has been canceled. You will not receive any further shipments from Balance of Nature unless you call in or use our website to reorder.
  
  If you have any further questions or concerns, please do not hesitate to contact us at ******************************.
  
  Thank you,
  Balance of Nature **************** Team
  ************
  

• Initial Complaint

  Date:11/29/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We called BoN back on August 26th 2024 informing them we wanted our subscription on hold and the September order would be our last one until further notice because we were moving. We also informed them we did not want any more orders shipped to our address due to a missing order in June. We contacted **** several times to no avail.We received a CC notification on 11-22-24 that they were charging us again for another order. We called the same day knowing it wasn't shipped yet, but were told they would not reverse the charge.IF it was shipped, you sent it to our old address, because we never gave you our new address.We are disputing the charge with our CC and at this point we are CANCELING entirely because of these problems.

  Business Response

  Date: 12/07/2024

  Dear Mr. ***************** are glad we were able to speak with you on Wednesday, December 4, 2024, to resolve this issue. As our agent discussed with you over the phone, a refund has been provided for your most recent order. You can expect this refund to be posted to your original payment method within 25 business days.
  
  We apologize for any frustration you experienced while trying to contact us. Our records show that you were able to cancel your account using our website on Friday, November 22, 2024. You will not receive any further shipments from Balance of Nature unless you call in or use our website to reactivate your account.
  
  Unfortunately, our Preferred Customers can place their account on hold for a maximum of three months at a time. We apologize if this was not made clear to you at the time of your request.
  
  We are sorry to see you go and would love to continue to support you. Remember that you still have access to your Health Coach benefit through ************ Coaching for 30 days after canceling your Preferred Customer account. This benefit expires on Sunday, December 22, 2024. Feel free to give them a call at ************ if you would like to schedule an appointment.
  
  If you have any further questions or concerns, please do not hesitate to contact us at *******************************.
  
  Thank you,
  Balance of Nature **************** Team
  ************
  

  Customer Answer

  Date: 12/07/2024

   
  Complaint: 22618249
  
  I am rejecting this response because:

  After receiving a call from Balance of Nature on December 4, stating exactly what was said in their reply I received the following email on December 6.

  From: Balance of Nature Support <*********************************************************>
  To: ****** ****** <*************************>
  Sent: Friday, December 6, 2024 at 11:18:00 AM EST
  Subject: Acc Handled
  
  Hi ******,
  
  Thank you for reaching out.
  
  I understand you did not agree to the terms & conditions of our preferred customer hold when the last orders were placed. I reviewed a call made to us on 08/26/2024 to verify if the agent you spoke with did go over the hold with you and provided the needed notice of this hold.
  I can confirm that the agent you spoke with provided our terms & conditions of the hold and provided the notice that your next order would ship out on 11/22/2024. Both parties accepted this on the call as you were supposed to call us with the updated address. Since this was accepted we can not honor your refund request.
  
  Though we cannot refund this order, we would be more than happy to send you a replacement order if you would like to update your address. We look forward to hearing from you soon.
  
  Have a great day!
  
  Balance of Nature Returns Department

  *****
  Customer Support Team
  

  This contradicts what I was told on the phone.

  
  Sincerely,

  ****** ******

  Business Response

  Date: 12/16/2024

  Dear Mr. ***************** are glad we were able to speak with you on Friday, December 13, 2024, to resolve this issue. As our agent discussed with you over the phone, the reason our ****************** was unable to process the refund was due to an unrelated chargeback ongoing with your financial institution. 
  
  Now that the chargeback has been resolved, we are pleased to inform you that your refund has been issued. If the funds have not been made available to you already, you can expect them to be posted to your original payment method within 25 business days.
  
  We are terribly sorry for the confusion. If you have any further questions or concerns, please do not hesitate to contact us at ******************************.
  
  Thank you,
  Balance of Nature **************** Team
  ************
  

• Initial Complaint

  Date:11/28/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 1 I placed an order with Balance of Nature, Order No. #******** I received the order on November 8. Upon receipt I checked the list of ingredients and determined that it would be best for me to not take the Balance of Nature supplements. I researched the return policy and filled out the online form. I reported that both bottles remained sealed and unopened. I was informed that shortly I would receive an email advising me of the return process. I did not receive that email so approximately a week later I filed it again, this time stating that if I did not receive the promised instructions I would file this complaint. To date I have not received the instructions in accordance with their stated return policy. Meanwhile I have received approximately 50 marketing emails from the company.

  Business Response

  Date: 12/07/2024

  Dear *************************************** attempted to call you twice on December 4, 2024, but were unable to reach you and left a voice message each time. At this time, we approved a full refund for your most recent order as a courtesy. 
  
  We attempted to issue that refund on the same day. Unfortunately, our records indicate that you filed a chargeback with your financial institution before the refund was completely processed on Thursday, December 5, 2024. Due to this chargeback, we are unable to file the refund. We request that you speak with your financial institution and have the chargeback dropped, at which point we can proceed with the refund.
  
  If you have any further questions or concerns, please do not hesitate to contact us at ******************************.
  
  Thank you,
  Balance of Nature **************** Team
  ************
  

• Initial Complaint

  Date:11/25/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a subscriber with Balance of Nature. Customer Servicer was very good for the most part. I had to cancel the subscription because I could no longer afford it. I did that September 2024. In October they withdrew 69.95 on the 20th. I phoned and said that I had cancelled my subscription. They said yes it is cancelled. I said you took out $69.95 and we're not shipping the product. I was transferred to an automated refund line where you leave a message with your information. You are then told you someone will be in touch with you in 3 to 5 buy days . On the fifth day, I received a text saying that I would receive a refund in up to 10 days!! This is day 9, so they should tell customers they will receive the refund in 10 business days. Really.. So on the 20th of this month, Nov. Balance of Nature withdrew another $69.95. again I called and was told my account was cancelled. I explained again that they were hitting my account and not sending a product because my account is cancelled. I told them not to transfer me to refunds that this was an issue on there end and it needed to be resolved. I was told the matter would be elevated and to expect a call in an hour. No call back. I phoned again explained my situation and was transferred to the automated refund system. I hung up called back and was told the matter would be elevated and to expect a call ina day or two. Day 3 no call from whomever handles elevated customer issues. Appalling. However good the product is makes absolutely no difference if the processes in dealing with the customer is abhorrent. They certainly take your money out quick enough. Service is good if you are buying their products. 4 to 5 weeks to straighten out and error on their end is unacceptable. Believe me I will spread the word on subscriptions and Balance of Nature. Buyer Beware. I had to cancel my debit card to be sure they would not hit again.

  Business Response

  Date: 12/11/2024

  Dear Ms. *********,
  
  We would like to first and foremost apologize for the quality of service you have received. There has been a change to our customer relationship management system in the last month, and we are working on resolutions as they are needed.
  
  Our Returns Department called you twice this past week, once on Wednesday, December 4, 2024, and another on Wednesday, December 11, 2024. Unfortunately, we were not able to speak with you at these times and left you a voice message after each attempt.
  
  As our agents explained in their voice messages, we are currently unable to find any charge made on Wednesday, November 20, 2024. Our records indicate that the most recent order was made on Saturday, October 19, 2024, which was refunded on Wednesday, November 13, 2024. We have received the photographs you provided of your bank statement and are currently investigating the matter with our IT team.
  
  Rest assured that we are doing everything we can to find the missing information on our end. Until we have more information, there is no way to issue a refund.
  
  We will attempt to call you again tomorrow—our Returns Department does not regularly accept live, inbound phone calls. Please write to [email protected] to schedule a time to call and ensure a resolution is met.
  
  Once again, we are incredibly sorry for any inconvenience this has caused.
  
  Thank you for your patience,
  Balance of Nature Customer Service Team
  ###-###-####
  
  

• Initial Complaint

  Date:11/18/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11/14/2024 Balance of Nature has debited my account $119.90 mistakenly. I changed the method of payment to my wife's credit card. This has been the method of payment the entire year. Balance of Nature performed a software upgrade according to their employee and lost the latest billing information. I have not been able to speak with an employee in the department that will return my $119.90 to my account. I get a recording that tells me to wait for 3 to 5 business days, then someone will call. Balance of Nature stole $119.90 from my checking account and makes it extremely difficult to get my money back. I want the BBB to take action on this as soon as possible and also ensure that this does not happen again. A business should not store old methods of payment once they have been changed, they should be deleted.

  Business Response

  Date: 11/26/2024

  Dear Mr. *************** are glad we were able to speak with you on Wednesday, November 20, 2024, to resolve this issue. As our agent discussed with you over the phone, a refund has been provided for your most recent order. You can expect this refund to be posted to your original payment method within 25 business days.
  
  We apologize for any frustration you experienced while trying to contact us. Our records show that you were able to cancel your account using our website on Thursday, November 14, 2024. You will not receive any further shipments from Balance of Nature unless you call in or use our website to reactivate your account.
  
  We are sorry to see you go and would love to continue to support you. Remember that you still have access to your Health Coach benefit through ************ Coaching for 30 days after canceling your Preferred Customer account. This benefit expires on Saturday, December 14, 2024. Feel free to give them a call at ************ if you would like to schedule an appointment.
  
  If you have any further questions or concerns, please do not hesitate to contact us at ******************************.
  
  Thank you,
  Balance of Nature **************** Team
  ************
  

  Customer Answer

  Date: 11/26/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:11/15/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my subscription to Balance of Nature a month ago and they keep sending me their product..

  Business Response

  Date: 11/22/2024

  Dear Ms. ******************** apologize that you have had difficulties canceling your account. Our Preferred Customers have the option to reschedule, hold, or cancel their subscriptions at any time.
  
  Unfortunately, we have no record of any cancellation attempt made to your account last month. Our records show that on November 12, 2024, you were able to cancel your account using our website. Rest assured that you will not receive any further shipments from Balance of Nature unless you call or use our website to reorder.
  
  We are sorry to see you go and would love to continue to support you. Remember that you still have access to your Health Coach benefit through ************ Coaching for 30 days after canceling your Preferred Customer account. This benefit expires on December 12, 2024. Feel free to give them a call at ************ if you would like to schedule an appointment.
  
  If you have any further questions or concerns, please do not hesitate to contact us at 
  ***********************************.

  
  Thank you,
  Balance of Nature **************** Team
  ************

  
  

• Initial Complaint

  Date:11/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want a refund of $69.95 charged to me after my subscription was canceled.

  Business Response

  Date: 11/21/2024

  Dear ****************************************** attempted to call you twice on November 21, 2024, but were unable to reach you and left a voice message each time. Rest assured that a courtesy refund has been issued for your most recent order. You can expect this refund to be posted to your original payment method within 25 business days.
  
  We apologize for any difficulty you may have had while trying to cancel your account. Our records indicate that you canceled your recurring orders using our website on October 25, 2024. You will receive no further shipments from Balance of Nature unless you call or use our website to reorder.
  
  We are sorry to see you go and would love to continue to support you. Remember that you still have access to your Health Coach benefit through ************ Coaching for 30 days after canceling your Preferred Customer account. This benefit expires on November 24, 2024. Feel free to give them a call at ************ if you would like to schedule an appointment.
  
  Please contact us at ****************** with any further questions or concerns.
  
  Thank you,
  Balance of Nature **************** Team
  ************
  
  

• Initial Complaint

  Date:11/08/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my subscription to this company months ago. **** week I got a notice they were preparing my order to ship. I replied this was cancelled do not ship. I left 4 more emails stating this. They billed me and shipped it anyway. I have asked numerous times for a refund. They refuse to respond.

  Business Response

  Date: 11/15/2024

  Dear Ms. *************** apologize that we have been unable to reach you. On November 13, 2024, our ****************** attempted to call you at the phone number you provided. At that time, they were unable to contact you and were notified that the phone number was currently disconnected. We will continue to try and contact you through email.
  
  Our ****************** has been unable to find your original request for a refund. On August 8, 2024, you called and spoke to one of our representatives, who verified that you wanted to place your account on hold for 2 months, after which, your regularly-scheduled orders would resume.
  
  Rest assured that your account has been canceled, and a full refund for your most recent order will be approved as soon as you return your product. On November 15, 2024, our ****************** sent an email explaining the details of your return.
  
  We are sorry to see you go and would love to continue to support you. Remember that you still have access to your Health Coach benefit through ************ Coaching for 30 days after canceling your Preferred Customer account. This benefit expires on December 2, 2024. Feel free to give them a call at ************ if you would like to schedule an appointment.
  
  If you have any further questions or concerns, please do not hesitate to contact us at ******************************.
  
  Thank you,
  Balance of Nature **************** Team
  ************
  

  Customer Answer

  Date: 11/16/2024

   
  Complaint: 22530090
  
  I am rejecting this response because:
  My phone number is the same as it was for the last 28 years. They have not tried to call me. I have not gotten an email with return shipping label to return product. I did not pause it - I cancelled it. Your representative obviously entered that information incorrectly. I have tried calling you but have been on hold for 20 minutes. With no help. So I need a return label sent to me and a refund. They have sent nothing. I have checked my email. They are providing false information. 
  Sincerely,
  
  ***** ****

  Business Response

  Date: 11/26/2024

  Dear Ms. *************** Thursday, November 21, 2024, our ****************** was successful in reaching you over email. We will continue to try working on a resolution for this matter.
  
  As stated in our first reply to your complaint, we have no record of your original request for a refund. On August 8, 2024, you called and spoke to one of our representatives who verified that you wanted to place your account on hold for 2 months; after which, your regularly-scheduled orders would resume.
  
  Nevertheless, a refund has been approvedas a courtesyfor your most recent order. However, as our agent explained to you over email, our attempts to issue that refund have been blocked by your financial institution due to an ongoing dispute. As of Wednesday, November 20, 2024, we have been unable to issue a refund until this dispute is resolved.
  
  As explained over email, we encourage you to contact your financial institution to settle this ongoing dispute so that we may issue that full refund.
  
  If you have any further questions or concerns, please contact us at ******************************.
  
  Thank you,
  Balance of Nature **************** Team
  ************
  
  

  Customer Answer

  Date: 11/26/2024

   
  Complaint: 22530090
  
  I am rejecting this response because:

  I contacted my financial institution. I had contacted them earlier to tell them this charge was not authorized. You contacted me and asked me to drop the dispute and then you would process a refund. So I contacted them. They told me this is a common scam. You ask me to drop the dispute and then do not issue refund. I would then never be able to file a claim again and you get away with it. They asked me to forward a copy of this request to them. That they would contact your bank and get the refund you offered. So while you were forced to issue the refund at the end you were still atempting to scam me. So yes this is closed but you are contemptable. You lied all along. You should not be allowed to do business and rip people off. 
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:11/01/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was recently charged ***** for a subscription off balance I do not need and I have no problem with that however I requested by contact form to cancel my subscription on 10-28-24, 10-29-24, and by phone with 1 agent and today who put me on hold and didn't answer back for a duration of 3hrs before I hung up. i called back and the same thing occured.

  Business Response

  Date: 11/13/2024

  Dear Mr. ******************* are glad we were able to speak with you on November 1, 2024, to resolve this issue. We apologize that you had difficulty canceling when you initially called in.
  
  When you called in on November 1, 2024, our ************* representative canceled the account under your name, as well as the account under the name *** ******, and verified that you would receive no further shipments from Balance of Nature unless you called or used our website to reorder.
  
  We are sorry to see you go and would love to continue to support you. Remember that you still have access to your Health Coach benefit through ************ Coaching for 30 days after canceling your Preferred Customer account. This benefit expires on December 1, 2024. Feel free to give them a call at ************ if you would like to schedule an appointment.
  
  If you have any further questions or concerns, please do not hesitate to contact us at ***********************************.
  
  Thank you,
  Balance of Nature **************** Team
  ************
  

  Customer Answer

  Date: 11/13/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********