Business ProfileforTotal Home Services of Utah Inc.

On 7/17 (102) our A/C stopped working. We scheduled an appointment with Total Home Services of Utah for someone to come between 8 and noon. ****** arrived at 11:09am. He cleaned our condenser coils, replaced the capacitor and the A/C started blowing cool air again. He charged us $487.65 and we paid because how were we supposed to know that he was charging us well over market rates? And hooray for cool air! He left 52 minutes after arriving and the A/C stopped working. He came back at 4:38 and said it couldnt be fixed but he would be willing to apply the $500 wed already spent toward a new A/C if we bought it from them. We wanted a second opinion before having to finance $7,000. The second repairman came the next day and instantly told us why it wasnt working. Get readythere is a button that needs to be pushed. He pushed it and we have had working A/C for the past four days. Given the fact that all ****** had to do was push a button to fix the A/C and didnt, and then tried to offer us a deal on a $7,500 A/C, I called several local HVAC companies to see what they normally charge for the services ****** performed. We were charged twice as much as the rates we were given. We contacted the company to kindly ask for a refund as at best, they sent someone without the expertise needed to do the job or at worst, they deliberately overcharged us and lied about not being able to fix it so we would buy a new A/C from them as we were likely to do since we already paid them $500. We also expressed concern that their prices were much more than market rates. The service manager, responded by saying that our A/C unit is very old and isnt efficient, that he called a representative at the manufacturer and they told him there are no buttons in their units, that all they did was charge us retail prices for the services performed and gave estimates for replacing our A/C because he could see that it is no longer preforming to its full potential.