Business ProfileforModern Rustic Builders, LLC

I am responsible for the upkeep and maintenance of our extended family cabin in Garden City, Utah. We are in need of a rebuild of the deck. In May 2023, we searched online and found Modern Rustic Builders on Angie's list. Denzel, the owner, connected with me via text and phone. We met in person to discuss the project and and then he submitted a proposal of the Deck Build. I accepted his proposal to build our deck for $34,725.00. We then paid Denzel a $10,418.00 check, as a down payment, which he cashed. In his proposal/bid, he committed to build the deck the first week in August, 2023. August came and we did not hear from them. I texted him asking when I could expect them. He did not reply and I did not hear from him the first week in Aug. I texted him asking what was going on, several days later he texted back saying he would not be able to do it until Sept. which we agreed to but were given no other information. After texting several times through September, asking about specific dates and info, I heard nothing. Finally, on Sept. 28th he texted back saying he was short on his crew and would not be able to do it after all, he apologized and committed to refund our deposit in the next 3-5 days. The refund never arrived. I texted him on On Oct. 16th, saying we had not received it and if he needed I would come and pick it up from him. He texted back saying... "I'm really stuck right now...I was excited to do your deck and now I'm caught in a position that I can not do anything." I replied with "when you say you can't do anything are you saying you can't pay us our money back? " I have not received any communication since that text, I have a record of all of our texting communication and a paper copy of the the estimate that he sent in May. The estimate from Modern Rustic Builders was sent through an app called "Joist" and it was numbered #*** and was dated 05/22/2023