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Business Profile

Real Estate Services

USRealtyRecords.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Real Estate Services.

Complaints

Customer Complaints Summary

  • 100 total complaints in the last 3 years.
  • 52 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/02/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was not aware this was a monthly subscription, I understood that I could use their service for 19.95 , they billed me in March , I was able to get the information I needed and was Done. April 24th I was billed another 19.95 , when I saw it on my statement I reached out to them several times with no response. I am looking for guidance on how to get this cancelled.

    Business Response

    Date: 05/05/2025

    Hi,

    Your subscription has been canceled as per your earlier request. You will not receive any further charges.

    Kind Regards, 

    US Realty Customer Care Support 
    Phone: ************ 
    Hours of operation: Mon – Sat 8AM – 8PM

    Customer Answer

    Date: 05/05/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ******

  • Initial Complaint

    Date:04/21/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    04/21/2025 - this company is deceptive and charging monthly payments for no services rendered. Unable to cancel on website or by phone call. They have already charged me last month and this month $19.95/month

    Business Response

    Date: 04/22/2025

    Hi,

    I have canceled the subscription so you will not receive any charges going forward. You will still be able to enjoy the remainder of the time paid for.

    You will receive a confirmation email within 24 hours.

    Please feel free to let me know if you have any other questions!

    Kind Regards,

    US Realty ************* Support
    Phone: ************
    Hours of operation: Mon Sat 8AM 8PM

    Customer Answer

    Date: 04/22/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* ********

  • Initial Complaint

    Date:04/13/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    REQUESTED ONE PROPERTY CHECK WITH INITIAL SIGNUP. CALLED SAME DAY TO CANCEL FURTHER BILLING. REACHED THE OFFICE AND WAS ASSURED MY ACCOUNT WAS CANCELLED AND NO FURTHER CHARES WOULD BE BILLED. WAS CHARGED THIE MONTH FOR *****. WOULD LIKE REFUND AND NO FURTHER BILLIONGS.

    Business Response

    Date: 04/14/2025

    Hi,

    I have canceled the recurring subscription so you will not receive any charges going forward. I have also issued a refund for the most recent payment of $19.95, please allow 3-5 business days for the credit to appear back on your card.

    The previous charges are not eligible for a refund as they fall outside of our 15 day refund window.

    When a report is purchased, you are offered a monthly subscription promotion that you can Accept or choose to Proceed with Basic Report.

    When you select Accept (there are some terms and conditions you had to read through before agreeing that explained this) you agree to be billed for an unlimited plan we offer at $19.95 per month. If you select Proceed with Basic Report, you receive the original report without any further charges.

    We do not bill based on usage, much like any other monthly subscription such as ******* or a gym. The service is rendered regardless of whether or not you turn on your tv or computer.

    I understand this is frustrating but it is the cardholders responsibility to regularly check their statements. If discrepancies are found they are expected to get in contact with the company or financial institution for assistance immediately.

    Please feel free to let me know if you have any other questions!

    Kind Regards, 

    US Realty ************* Support 
    Phone: ************ 
    Hours of operation: Mon Sat 8AM 8PM

  • Initial Complaint

    Date:03/28/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    03/2025 this company is deceptive and charging monthly payments fir no services rendered. Unable to cancel on website or by phone call

    Business Response

    Date: 03/31/2025

    Hi,

    I am happy to investigate further for you! So I may locate your account, please reply with the email address used to purchase, as the email address you are contacting us from is not pulling up any charges.

    Alternatively, we can search using the last 4 digits and the last name on the card being charged.

    Kind Regards, 

    US Realty ************* Support 
    Phone: ************ 
    Hours of operation: Mon Sat 8AM 8PM

  • Initial Complaint

    Date:03/25/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    March 25, 2025. Unauthorized subscription and charge of ***** now and each month. Original request was for a report totaling 1.25.

    Business Response

    Date: 03/26/2025

    Hi,

    Thanks for getting in touch with us!

    You do not have a monthly subscription, you made a one-time only payment of $1.25 so you will not receive any further charges. 

    Let me know if you have any other questions!

    Kind Regards, 

    US Realty ************* Support 
    Phone: ************ 
    Hours of operation: Mon Sat 8AM 8PM

  • Initial Complaint

    Date:03/25/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I did not sign up for this service and receive monthly bills recurring each month. Called their customer service number at no avail. I just want the charges to stop and refund all payments associated with my account.Obviously associated with a SCAM.Any help you can give will be appreciated.

    Business Response

    Date: 03/26/2025

    Hi,

    I have canceled the recurring subscription so you will not receive any charges going forward. I have also issued a refund for the most recent payment of $19.95, please allow 3-5 business days for the credit to appear back on your card.

    The previous charges are not eligible for a refund as they fall outside of our 15 day refund window.

    When a report is purchased, you are offered a monthly subscription promotion that you can Accept or choose to Proceed with Basic Report.

    When you select Accept (there are some terms and conditions you had to read through before agreeing that explained this) you agree to be billed for an unlimited plan we offer at $19.95 per month. If you select Proceed with Basic Report, you receive the original report without any further charges.

    We do not bill based on usage, much like any other monthly subscription such as ******* or a gym. The service is rendered regardless of whether or not you turn on your tv or computer.

    I understand this is frustrating but it is the cardholders responsibility to regularly check their statements. If discrepancies are found they are expected to get in contact with the company or financial institution for assistance immediately.

    Please feel free to let me know if you have any other questions!

    Kind Regards, 

    US Realty ************* Support 
    Phone: ************ 
    Hours of operation: Mon Sat 8AM 8PM

  • Initial Complaint

    Date:03/13/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business us stealing elderly people's credit card information. I just had to stop an elderly clients credit card because this company has been illegally charging her "service fees". There's no service being provided and my client never sign up for this so called service in the first place. This scam should be shut down immediately.

    Business Response

    Date: 03/14/2025

    Hi,

    I am happy to investigate further for you! So I may locate your account, please reply with the email address used to purchase, as the email address you are contacting us from is not pulling up any charges.

    Alternatively, we can search using the last 4 digits and the last name on the card being charged.

  • Initial Complaint

    Date:03/10/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing a formal complaint against USRealtyRecords.com for deceptive billing practices and an intentionally difficult cancellation process that has resulted in over 53 months of unauthorized charges totaling $1,000+. Details of the Complaint: On September 17, 2020, I made a one-time purchase for a property record. At no point did I intend to enroll in a monthly membership. Upon discovering recurring charges of $19.99 per month, I attempted to cancel through their website. I was directed to a phone number instead of an online cancellation option. I left voicemails requesting cancellation multiple times over the years, yet the charges continued. There is no record of voicemail confirmations, as they provided no written or digital proof of cancellation. Despite repeated cancellation attempts at least once per year, the charges persisted until today (March 2025) when the membership was finally canceled. Complaint Summary: USRealtyRecords.com uses a faulty, misleading cancellation method that forces customers to call and leave voicemails with no verification or follow-up. This practice is highly deceptive and unethical. I was unknowingly charged for 53 months at $19.99 per month, totaling over $1,000, despite my repeated attempts to cancel. This is a scam, and I demand a full refund of all unauthorized charges. I expect a prompt resolution and full reimbursement. If necessary, I will escalate this matter further. Please investigate this fraudulent business practice to prevent others from falling victim. Thank you for your time and assistance. I look forward to your response.

    Business Response

    Date: 03/11/2025

    Hi,

    I understand this is frustrating but it is the cardholders responsibility to regularly check their statements. If discrepancies are found they are expected to get in contact with the company or financial institution for assistance immediately.

    In order to receive a monthly charge you agreed to our terms and conditions associated with our membership option. Terms and conditions can be viewed on the following page: ********usrealtyrecords.com/member/terms. Please note that refunds are handled on a case by case basis. Refunds can only be honoured to a maximum of 4 months incisive of the most recent charge in compliance with financial institution standards. 

  • Initial Complaint

    Date:03/02/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a report for $1.25. There was no mention of. Monthly charge of $19.95. The next day my card was charged twice at $19.95 No response to my request for a refund of both charges

    Business Response

    Date: 03/03/2025

    Hi,

    Your subscription has been canceled as per your earlier request. You will not receive any further charges. The final payment has been refunded as agreed to.

  • Initial Complaint

    Date:02/18/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Around February 15, 2025, your website said that payment was required to provide a pdf report of the real estate sales history of a property I was researching for business purposes. You claimed that you could provide this pdf only upon payment of $1.25. I provided my credit card information. Your website said that no pdf report was available. You charged my credit card $1.25 for the pdf report that I never received. I am disputing this transaction with my credit card company as of February 18, 2025. Your website should be taken down if you claim to provide services and charge for services that you do NOT actually provide customers.

    Business Response

    Date: 02/19/2025

    Hi,

    Your payment has been refunded as per your earlier request. You will not receive any further charges.

    Kind Regards, 

    US Realty Customer Care Support 
    Phone: ###-###-#### 
    Hours of operation: Mon – Sat 8AM – 8PM

    Customer Answer

    Date: 02/19/2025


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

    Sincerely,

    **** ********

USRealtyRecords.com is NOT a BBB Accredited Business.

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