Call Center
CareXM, LLCComplaints
Customer Complaints Summary
- 2 total complaints in the last 3 years.
- 2 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/16/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
When putting in an after gourmet call to my doctor last night August 15th, I spoke with Amber and her supervisor Matt and the way Matt talked to me on the phone was horrible. Amber also gave me an issue when trying to ask to speak only to my doctorBusiness Response
Date: 05/16/2024
We take all patient concerns seriously and appreciate you bringing this to our attention. While we don't currently have a supervisor listed as ****** in our records, we'd like to investigate this matter further to ensure we provide the best possible service.
To assist us in our investigation, would you be able to provide any additional details about the call, such as:
- Approximate time of the call: Knowing the timeframe might help us narrow down the specific interaction.
- Specific details about the issues you encountered: Understanding the nature of the problems you faced with ***** and the supervisor will help us identify areas for improvement.
We understand your desire to speak directly with your doctor. We are committed to ensuring clear communication channels and will use your feedback to educate our staff on better assisting patients seeking to connect with their physicians.
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Director of Talent Acquisition
************
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