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Business Profile

Cell Phone Equipment

Gabb Wireless, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cell Phone Equipment.

Complaints

Customer Complaints Summary

  • 244 total complaints in the last 3 years.
  • 109 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/09/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Product sent to my house, never ordered. Product never received and now I’m being billed for the child’s Phone and watch, with out activation of the phone. They won’t cancel until I resolve the claim with fed ex when they never required a signature and it was not delivered to be. Cancelled all service in December and it is still active

  • Initial Complaint

    Date:12/31/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have paid for a warranty since having my sons phone. I seek ONE claim. Then the phone finally comes in to replace his broken phone and they charge 60 dollars for a phone that's maybe worth 100. But they say it HAD to be in the mail within 7 days. However when setting up the new phone under the activation webpage it tells me there's no existing line. When trying to scan the new IMEI number it says "unable to replace at this time" ive tried 3 days (when their customer service was open) and no one answered. Ive messaged the chat customer service. They close the chat box. Now when I call customer service it gives me a prompt that "no one can answer goodbye" and hangs up. They've literally either blocked my phone number just to take my money or have shut down and require me to send the other phone back or they'll charge me even more! My family and I are on VACATION and this is how I've been spending my time! Shut this business down they just take money.

  • Initial Complaint

    Date:12/30/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to cancel my two lines for GABB for over a week. I have filed their official paperwork multiple times, sat on hold for multiple hours, tried both chat and phone. I cannot get anyone to respond. I simply want the lines cancelled and to not have to pay anymore. I have already paid this month AFTER I tried to cancel. I just want it to stop.

  • Initial Complaint

    Date:12/27/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 2 Gabb phone 4 for kids thru ****** and received them on Dec 19 2924. On Christmas I realized that the phone will not work without signing up for a Gabb plan. The phones were for my grandchildren and I only wanted access to games and internet. Apparently, the service offered by Gabb does not provide access to internet. Very disappointed with this product.

  • Initial Complaint

    Date:12/16/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a smart watch. Issue 1: I broke within two weeks. My neighbor also has the same watch which broke within a couple days of ours. Issue 2: I ordered other products and they did not send these products to me. Also, they sent me a fraudulent receipt. It is pretty obvious that the receipt is fraudulent since the watch is free. However, they charged me $40 on the invoice. Issue 3: The customer complaint button on their website is not programmed to work. I tried turning off my computer and logging out. Neither of which works. The button is clearly not programmed. Resolution: I want the subscription canceled. I want the money returned to me for the yearly subscription which I already paid $70.00. I also want my $40.00 returned of which I did not receive the items.

  • Initial Complaint

    Date:12/12/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have owned the Gabb watch since last December. It was a gift so when I gave it we found that it didn't work. I have called numerous times to get tech support but have never been able to get it to work. In that time I've been told that they will not take it back even to give us one that works. I have had to pay for a year of service in the meantime and the only way out is to pay $120 to get out of the contract.

  • Initial Complaint

    Date:12/07/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction- November 21st 2024. Watches were activated on December 5th. The Gabb watches were advertised to have accurate and on time geo location and tracking, 14-18 hour battery life, ease of use, consistent service connection and reliable texting/calling. All of those features are falsely advertised in my opinion. One of the watches was unable to receive texts from myself (the account holder), died within 6 hours of being turned on the two days the device was used, the gps notification was at least 15 minutes late when leaving or entering a safe zone, and did not consistently track or connect to the network. The other watch also died within 6.5 hours both days, would not track at all; even after a factory reset, and was also at least 15 minutes delayed when it did report a location. 100% false advertising and deplorable customer service. The only response I received was “I’m sorry you’re experiencing these difficulties”. Well I’m sorry your product sucks and you enjoy taking money from concerned parents and taking advantage of them. We also will be charged a $50 restock fee for both devices. They might as well throw them in the trash instead of reselling because the device/service doesn’t work. We are returning because of fraudulent advertising. How would we know the devices don’t work as advertised if we didn’t open them and turn them on?! At a minimum we want the restock fee to be waived for both watches.

  • Initial Complaint

    Date:12/05/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 2 watches in July and signed 2 yr contracts. 1 stopped working 11/16. Wouldn’t connect to their interface, and later, wouldn’t even turn on. There is no reason on our end for this, & it was shortly after one of their updates. On 11/18 I called and waited on hold 1.5 hours before speaking to a rep who had me do basic troubleshooting that I had already tried, ie: restart and reset the watch and app. Same error. She asked me to email pics of front and back of the device and I did immediately. Said she’d get back to me the next day. She didn’t until 11/20 and it was to ask for 2nd set of pics. I sent them. No reply. Emailed them for a status update 11/22. No reply. On 11/25 I used the Chat option (another 1+ hr hold.) Rep said “sorry you didn’t hear back, we’ll send a replacement.” When I tried to set up the replacement 12/3, it wouldn’t connect through their app or webpage. Error: the watch is not connected to your account. Chat option again on 12/4 (another 1+ hr wait) He repeatedly had me restart the watch, un- and reinstall the app, sign out and in... Same error each time. 2+ hr ordeal, no solution. Said he’d escalate our case and I’d hear back that evening. No reply. Today, I did LC again to see if there were updates. 2+ hours of doing the same: un- and reinstall app, restart watch, log out/in. Finally, she said she’ll escalate it, but in order to do that, I need to write out and submit an entire log of all that had happened and include all attachments (screenshots and emails) in order for them to look at it further. I said it is in their notes and chat logs and I’ve invested hours into trying to get this resolved over the past 2+ weeks. She said I have to do this before they would look into it further. I find this unacceptable, since I am paying for something I am 100% unable to use and have spent hours on troubleshooting and chasing down replies when they won’t follow up. They refuse to look into it further without a comprehensive log from me

  • Initial Complaint

    Date:11/30/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a Gabb Watch in Jan 2024. Never worked how it was advertised. Specifically purchased for GPS location tracking, and that only worked intermittently, despite living in a major city. Definitely not reliable - and definitely do not trust it in the event something bad should happen to my child. Calls and texts do not go through reliably. Because we are in a one year service contract, we felt compelled to work through the problems. Nov 2024 now and we have had 3 replacement Gabb watches mailed to us due to various problems (no signal at all; watch stops working; screen stops working, etc.) The customer service is helpful, but the product feels cheap and unoperational half the time. Our contract ends in Jan 2025, and our 3rd replacement watch just stopped working today. It won't turn on. They want to send me another replacement, but we are just done. I am asking them to let us out of our contract and for a partial refund of the watch. Update to be provided based on their actions.

  • Initial Complaint

    Date:11/25/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Gabb software problems were identified by Gabb multiple times when I reached out about the device not working. This started in June. In July there were to give me a credit for one month due to watch not working. I didn’t receive the credit. Since September, the watch continually shuts down and will not power back on. I’ve had multiple chat sessions with Gabb and they insist it’s a software problem on their end that has been resolved and walk me through steps to reset the device. However, it continue to happen. I would like the subscription canceled, but they are attempting a $90 cancel fee.

Gabb Wireless, Inc. is NOT a BBB Accredited Business.

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