Complaints

This profile includes complaints for Advanced Community Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Advanced Community Services, LLC

  2940 W Maple Loop Dr Ste 102 Lehi, UT 84043-5662

• 

  Advanced Community Services, LLC

  PO Box 179 Lehi, UT 84043-0179

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is out to hurt every HOA that it manages and they are out there for everybody's money and give zero thought to every community that they manage, and the people that are part of the communities that they hire to manage. The communities are out there to steal our money and to not help the community, they originally said when I purchased my townhome, they were going to put up railings and they did not

  Business Response

  Date: 11/18/2024

  ******, 

  Thank you for reaching out here. I see you you've also been in communication with your community manager, *******, regarding the two issues at hand. As a reminder, we work under the direction of your community board, which is made up of homeowners that live in your neighborhood. You have two issues out of compliance, both of which were sent to you as notices with pictures so it was clear on what you needed to do:

  1. Repair the area around your garage door. 

  2. Remove the camera that you have facing common areas. As has been notated, cameras are allowed, however, they must only face your entrances/doors. The camera in question faces away from your unit and towards open areas. That is not appropriate. 

  We can understand the frustration with the above, however, as a member of the community you have agreed to abide by the rules. While we work under the direction of the board, it is our responsibility to remind you of those issues and when necessary, apply fines and follow the associations governing documents. Thanks. 

• Initial Complaint

  Date:06/27/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In January 2024, our Silver Lake Village fees increased from $20 to $35. We received an email from the HOA about the increase, I thought it would be automatically taken care of through the HOA , and the $35 dollars would start be deducted from our bank account, I didn't realize that we had to make the change with the bank. In the middle of May, we received several notices from a law firm in St, George, Utah we owed the HOA $210 and the law firm $500 for attorney's fees. We were not given ANY notices by phone, email, or mail from the HOA that we were behind in our HOA fees. We talked to the law firm and they would not budge on how much we paid. We sent an action item to the HOA, as you are unable to talk to anyone in person, and they wouldn't budge on helping us, since it was already sent to the law firm We ended up taking a low interest credit card loan to pay for the HOA fees and the attorney's fees. We have talked to many people and that this not fair, since we didn't receive notice we were delinquent. We should of received notice we were delinquent BEFORE they sent to the law firm. Also, my husband sent a payment of $210, what we owed to the HOA, and they cashed it, after he asked them through an action item not to cash it, since we had taken care of it with the law firm. We have requested that money back, and they haven't sent it. We want to know if there is anything that can be done to get all or any of the $500 we paid to the law firm and the $210 the HOA cashed after they were paid by the law firm. Thank you! I look forward to hearing a response from you.

• Initial Complaint

  Date:11/29/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my concern about the recent and significant increase in HOA fees for my neighborhood, Over the past year, our fees have increased from $15 per month to $37 per month, with another increase to $47 per month scheduled for January 2024. This over 75% increase in fees is particularly concerning given the lack of any corresponding improvement in HOA services or amenities. The HOA has failed to adequately enforce its rules. I have personally witnessed numerous violations of HOA rules, such as parking violations, overgrown landscaping, and unkempt properties, yet the HOA has taken no action to address these issues. This lack of enforcement undermines the purpose of the HOA. The HOA provides no tangible benefits to homeowners. There are no common areas, amenities, or events that are funded by HOA dues. The only service appears to be the occasional newsletter, which is primarily used to announce upcoming fee increases. The sharp rise in HOA fees is particularly concerning given the lack of any value being added to the neighborhood. The HOA has failed to fulfill its primary responsibilities of maintaining the neighborhood, enhancing property values, and providing services to homeowners. And the increasing fees are becoming a financial burden for many homeowners, especially in the current economic climate. I am not alone in my concerns. Many other homeowners in our neighborhood have expressed their frustration regarding the HOA's finances. We are particularly concerned about the large portion of our dues that passed along to the Master HOA, with no clear explanation for how these funds are being used. I urge you to investigate the unethical business practices of the Eagle Mountain Properties Master HOA and to take action to address these concerns. I believe that the HOA should be held accountable for its actions and that homeowners should have a greater say in how their dues are being used. Thank you. Sincerely, ***** *******

  Business Response

  Date: 12/11/2023

  Thank you for forwarding your message. Mr. ******* is part of a sub association in Eagle Mountain, UT. The sub association is part of a Master HOA called Eagle Mountain Master Association (EMMA), which is a client we represent. This BBB account is not for EMMA, but for us as it's management company.   One of the things the sub association is responsible for is collecting the dues owed to the Master HOA and the sub HOA pays that in one lump sum each month. EMMA is close to opening it's new clubhouse. With the new clubhouse comes increased operation costs for staff, insurance, furniture/supplies, gym equipment, and other operational costs, as well as long term savings for maintenance needs. This is why this sub association saw an increase in costs from $15 to $47. your message. Please let us know what else  you need from us to remove this review. We appreciate your help. 

  Customer Answer

  Date: 12/11/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  We cannot adequately express our disappointment and concern regarding the new "clubhouse" and the associated fees. The steep reservation fees, combined with the significant threefold increase in monthly dues, raise serious questions about the value proposition for residents.
  
  Firstly, this clubhouse was never requested or desired by any residents in any sub-HOA. There has been no meaningful community input or consensus on this project. This lack of transparency and disregard for resident preferences is deeply troubling.
  
  Secondly, the "clubhouse" is a misnomer. It's essentially an office for the Master HOA, with a limited-use, fee-based space attached for residents. This arrangement prioritizes the needs of the HOA over the residents who ultimately pay the bills.
  
  The expensive main hall is out of reach for most residents, rendering it practically unusable. The remaining small spaces offer minimal value and fail to provide any meaningful amenities. There are no courts, pools, or other recreational facilities (beyond a small workout room) that residents would actively seek out. The floorplan itself prioritizes office space for the HOA, further emphasizing the misplaced priorities.
  
  This "clubhouse" is nothing more than a costly vanity project that offers no tangible benefits to residents. The fees associated with it appear to be a conflict of interest, as they primarily support the HOA's administrative needs.
  
  Furthermore, the HOA's failure to address fundamental neighborhood maintenance concerns adds insult to injury. Beyond collecting dues for an unwanted clubhouse, there seems to be little commitment to improving the quality of life for residents.
  
  We urge the HOA to reconsider this misguided project and focus on delivering real value to the residents it serves. This includes reversing the fee increase, addressing maintenance concerns, and prioritizing projects that directly benefit the community. We demand transparency and accountability in all future decisions affecting residents.

  In closing, the "Master" (which is owned by a wealthy white woman, Tiffany W*****) is building a plantation of sorts to take advantage of the residents that are beholden to it.
  

  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:11/28/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 18th, 2022, the business, my HOA, had my vehicle illegally towed. My vehicle had a deflated tire from a pothole that the HOA neglected for years, and because the vehicle was bought used with locking lug nuts (to which I didn't have the key to remove) I had to order a key replacement before I could swap it out. The HOA said they sent warnings saying I was in violation of their parking rules. I've attached the warnings they provided retroactively upon my request. In the warnings, they quoted a rule violation about Abandoned vehicles and repairs in parking lots. My car wasn't abandoned, and in fact had up to date stickers and parking permits. I never made any repairs in the parking lot or left any mess, such as the rule was about. When I requested to be reimbursed for this error, the board voted not to. Quoting the following: "CC&Rs stated that cars must be in working order because the vehicle was not in working order for over three months; weff followed the rules by towing the vehicles out of the parking lot" As for said CC&Rs, I've attached a copy as well. Nowhere in the CC&Rs, which they are legally obligated to, does it state that the vehicle "has to be in working order" or even imply such. I request that they revisit the board's decision, in light of the fact that, without expressly written rules in the CC&Rs justifying the towing of a resident's vehicle, they are not within their legal right to do so. I violated no rules from the CC&Rs, thus their towing of my vehicle was illegal. I don't want to have to go through legal channels, but I'm well within my rights and it's not fair for businesses like this to try and take advantage of people like this. My vehicle having a deflated tire is not just cause for their towing it. All I want is what's fair. The money I had to pay to get my car back after they illegally towed it. I've attached the invoice as well.