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Business Profile

Restaurants

Costa Vida Fresh Mexican Grill

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Restaurants.

Complaints

This profile includes complaints for Costa Vida Fresh Mexican Grill's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Costa Vida Fresh Mexican Grill has 15 locations, listed below.

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    • Costa Vida Fresh Mexican Grill

      2989 W Maple Loop Dr Ste 100 Lehi, UT 84043-7408

    • Costa Vida Fresh Mexican Grill

      8535 S 700 W Ste G Sandy, UT 84070-2506

    • Costa Vida Fresh Mexican Grill

      169 S Rio Grande St Salt Lake City, UT 84101-1181

    • Costa Vida Fresh Mexican Grill

      3312 Decker Lake Dr Salt Lake City, UT 84119-3466

    • Costa Vida Fresh Mexican Grill

      1621 N State St Orem, UT 84057-2739

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/31/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      5/31/23 My birthday I received food delivered that was cold, only half the plate was filled, old tomatoes on my birthday, the meat in the burrito was cold, none of the sauces I ordered were there. The enchiladas were small, stale and cold, and there was a small amount of rice on the plate. The tres leches birthday cake was stale (on my birthday), and they did not have the drinks I ordered.

    • Initial Complaint

      Date:09/28/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I tried to call the corporate office but was unsuccessful. I submitted the complaint provided below via their "contact us" link on their webpage on 12 September 2022. I have received no response from Costa Vida. I hosted a wedding rehearsal dinner in Woods Cross, UT the evening of 3 Sep 2022. I paid for a Burrito Bar for 40 people, delivered and set up, plus I prepaid a 20% tip. I made four trips to the Woods Cross Costa Vida to ensure everything was properly planned: about a month out I met with the catering manager on my second visit after being told to return when the manager was available; on 31 August where I was told to return the next day when the manager was in; and on 1 September where I was told the manager was too busy and to talk to the shift manager. I insisted to look at the catering manager eyeball to eyeball where she finally walked up and looked at me and then turned over the business to the shift manager without saying a word and walked off. The catering was scheduled for 6:30 pm on 3 September. About 6:15 pm I received a call from Costa Vida telling me the food would be 20 minutes late. At 7:12 pm after no delivery I called Costa Vida and asked where the food was. I was told "we were busy but it was almost there." The food did show up and was approximately 55 minutes late. The setup guy did not provide heated trays and flame warmers as was requested, and there was no silverware or plates provided. About 1/3 of my guests had already departed. My experience with Costa Vida is unacceptable and I request a full refund.

    Costa Vida Fresh Mexican Grill is NOT a BBB Accredited Business.

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