![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforCosta Vida Fresh Mexican Grill
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/31/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
5/31/23 My birthday I received food delivered that was cold, only half the plate was filled, old tomatoes on my birthday, the meat in the burrito was cold, none of the sauces I ordered were there. The enchiladas were small, stale and cold, and there was a small amount of rice on the plate. The tres leches birthday cake was stale (on my birthday), and they did not have the drinks I ordered.Initial Complaint
09/28/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I tried to call the corporate office but was unsuccessful. I submitted the complaint provided below via their "contact us" link on their webpage on 12 September 2022. I have received no response from Costa Vida. I hosted a wedding rehearsal dinner in Woods Cross, UT the evening of 3 Sep 2022. I paid for a Burrito Bar for 40 people, delivered and set up, plus I prepaid a 20% tip. I made four trips to the Woods Cross Costa Vida to ensure everything was properly planned: about a month out I met with the catering manager on my second visit after being told to return when the manager was available; on 31 August where I was told to return the next day when the manager was in; and on 1 September where I was told the manager was too busy and to talk to the shift manager. I insisted to look at the catering manager eyeball to eyeball where she finally walked up and looked at me and then turned over the business to the shift manager without saying a word and walked off. The catering was scheduled for 6:30 pm on 3 September. About 6:15 pm I received a call from Costa Vida telling me the food would be 20 minutes late. At 7:12 pm after no delivery I called Costa Vida and asked where the food was. I was told "we were busy but it was almost there." The food did show up and was approximately 55 minutes late. The setup guy did not provide heated trays and flame warmers as was requested, and there was no silverware or plates provided. About 1/3 of my guests had already departed. My experience with Costa Vida is unacceptable and I request a full refund.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.