About
Important information
- Additional Info:According to company policy, all Vivint sales representatives and installation technicians are required to wear an identification badge that has (a) their full name, (b) a photograph, and (c) a unique identification number that can be used to look up the individual on the Vivint website.
Overview
BBB Accreditation & Rating
About This Business
BBB Accredited Since: 8/7/2024
Years in Business: 26
Products and Services
Photos and Videos
Business Details
- Local BBB:
- BBB Mountain West
- BBB File Opened:
- 10/21/2002
- Business Started:
- 1/1/1999
- Business Started Locally:
- 1/1/1999
- Business Incorporated:
- 12/21/1998
- Type of Entity:
- Corporation
- Alternate Names:
- Vivint
- Vivint Smart Home, Inc.
- Vivint, LLC
- Related Businesses:
- Smart Home Pros, Inc.
- Business Management:
- Ms. Carrie Jensen, Legal Assistant
- Mr. Dave Porter, CEO
Additional Contact Information
- Principal Contacts
- Ms. Carrie Jensen, Legal Assistant
- Customer Contacts
- Ms. Carrie Jensen, Legal Assistant
- Fax numbers
- Other Fax: (801) 765-5759
- Additional Phone Numbers
- Other Phone: (844) 534-5127
Licensing information
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Additional Information
- Payment methods
- Vivint Smart Home accepts debit cards, credit cards, and third-party financing.
- Business Categories
- Security Systems, Burglar Alarm Systems, Security Cameras, Security System Monitors, Smoke Alarm Systems, Security Systems Consultants, Security Consultant, Security, Medical Alarms, Security Equipment, Automation Systems, Smoke Alarms, Burglar Alarm Systems - Dealers, Monitoring & Service, Smart Home Security
Latest Reviews
Clarethia C
"Vivint lied to me they said all my cameras were free cause I because I've been with them since 2017 so I was calling to cancel the service and the lady who i was talking to said since I was in the loyalty program that I can get free cameras and then turn around they took $470 out my account I have everything recorded this all happened October 16th they said I will get my refund back is October 30th and I still haven't received anything and the lady I was speaking with her name was ********* so don't trust *********"
Rayshell C
"Now I see why they have so many negative reviews, If I can give 0 stars I would, seller ***** came to my house stating that if I switched they could buy me out of my current contract, well, that was a lie, I was told they could only approve me for half the amount, which was not discussed during the visit, I had already cancelled with my previous service, so now I have to go through the trouble of calling my previous service to get reinstated, and then have to eat the charge of getting my service reinstated. After they took everything down, I was also told by the technician ***** that if I decided to not go with Vivint that they can come back and reinstall my equipment from my previous security service provider." ... Read full review
Jorge R
"So upset that I have to give this company 1 star. I've been with these folks almost ten years but I've had to put up with the worse customer service ever and very bad equipment." ... Read full review
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