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Business Profile

Online Retailer

A Gift Personalized

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 20 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/20/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a fish ornament. Ended up costing $46 and it’s horrible and doesn’t even contain a fish!! It’s a terrible, tacky ornament.

  • Initial Complaint

    Date:02/20/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a Valentines day gift for my husband on January 20th and it did not arrive by Valentines Day. Even though A GIFT CUSTOMIZED says they offer a money back satisfaction guarantee, they are refusing to refund me for a gift that arrived after 40 days!!!!

  • Initial Complaint

    Date:02/11/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 2, 2023 I place 2 orders for the exact ornament. The 2nd order was done incorrectly as was the replacement of the 2nd order. December 2,2020 they sent me an e-mail acknowledging it was their fault and I didn't need to return the incorrect ornaments. January 3, 2024 I get an email that states: "we would like to sincerely apologize for the replacement printed incorrectly. We would like to offer you a 15% refund product value in this case" (I refused the offer, told them I want the ornaments) They also stated they hope to offer me better services in the future. January 6, 2024 I asked for a full refund. January 8, 2023 they assured me my replacement order had already been processed and they were following up with their shipping partner.. Again on January 21, 2024 I request a full refund. January 22, 2024 they requested I send $11.99 to cover the shipping on the replacement ornaments. I responded no just sent me a full refund. January 23rd I received another email stating: " knowing the fault lies entirely on our end we would like to remedy this incident by offering 2 options: #1 replacement of my order with me paying $6.99 or #2 A full refund with me shipping the incorrect ornaments to Hong Kong at my own expense. I refused both offers. I already paid for something I didn't get am not giving them anymore money. They no longer respond to my emails.

  • Initial Complaint

    Date:01/21/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered four ornaments for Christmas dec. 2023. They were for my grown children for Christmas. I never received the ornaments.

  • Initial Complaint

    Date:01/10/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered produce 12/1//24, and to date (1/8/24) still do not have produce nor any committed date for delivery. The tracking they provided just keeps saying "in transit". For the last several weeks they just keep telling me to "be patient" that product will be "arriving soon", but nothing ever changes. After over a month (these were supposedly Christmas ornaments!) I've asked to cancel and refund money but they just keep saying it will "arrive soon" and no response to my request. This company is a scam and should be blocked.

  • Initial Complaint

    Date:12/31/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have purchased 3, 3D ornaments from this company that looks like it's based in CA, in 2 separate orders on Dec 10th. I paid for express shipping for one order, which shipped from TX to Seattle, WA. 3 weeks later, it's still in Seattle. The 2nd order arrived in Columbus, OH, where I reside, on 12/27, but the updates just stopped here. I'm beginning to think the updates reflected on this company's site are fake and I'm not going to receive the 3 ornaments I've purchased and spent over $90. After much correspondence with their customer service, I've been given a complete run around. They tried to explain that due to severe weather, this is the reason why the first order was shipped from TX to WA instead of to OH, which doesn't make any sense to me. The company only offered a 20% discount off this shipment as I paid for express shipping and they shipped the product to the wrong side of the country? This discount doesn't even cover what I paid for shipping. I'm very displeased and no longer want the product and wish to have a full refund of both orders. I will gladly ship them back upon arrival, if they even come, as other reviews I've read reflect nothing but disappointment after spending so much money for a 3d ornament that doesn't live up to the original description of the product.

  • Initial Complaint

    Date:12/28/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I originally ordered 2 custom hoodies on October 28th, 2023. I received my package on November 17th, 2023, only to find 1 hoodie missing from the package. I contacted the business the same day and was told I would receive tracking information within a couple days for the second hoodie. One month passed and I still had not received a tracking number. I received an unfinished and completely different hoodie on December 26th, 2023. I requested a full refund of $84.91. The business refused and said they could only compensate me up to 30% of the amount paid. Unacceptable! Their website offers a 100% money back satisfaction guarantee. Their website also states that they color match and ensure the product is personalized accordingly. Lies and more fraud! I purchased a product that they were unable to design and deliver so I deserve full compensation.

  • Initial Complaint

    Date:12/24/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed my order on 12/12/23, for a teacher tote bag & personalized it for my daughter; paid extra for expedited shipping to be able to receive it by Christmas and it showed up through my Shop App; gave me a order # and receipt BUT I never received a email confirmation or tracking info and now cannot find the order on their website or track it!? My card was charged! I sent emails to their customer service, to Shop App etc.. I hope I get a refund. Hope this website gets removed along with all ads on social media etc… FRAUDULENT SHAMEFUL ACTIVITY SHOULD ALWAYS BE EXPOSED

  • Initial Complaint

    Date:12/24/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered 3 ornaments and paid extra shipping costs to guarantee them by Christmas. Still have not received them . They say they have been in transit since 12/13/23. I want my money back.

  • Initial Complaint

    Date:12/20/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    November 07,2023 I placed an order for 2 customized ornaments and gift boxes. The order showed it should be shipped in 7 to 10 days. On Nov 21 I placed an inquiry to the customer svc department. I had a tracking number showing it was in transit. The response was that due to recent severe weather and high order volume it was delayed. December 8th, I made another inquiry and received the same response, and today Dec 20th, again the exact same response, just with a new customer service persons name.

A Gift Personalized is NOT a BBB Accredited Business.

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