Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has fraudulently withdrawn $39.95 from my checking account in February and March 2025. I didn’t noticed this charge until I receive a life alert kit in the mail this month that I did NOT order. I called to request a shipping label to send this back and requested a full refund of the money stolen from me. Again, I did NOT give this company my bank information, I did NOT sign a contract with them and I did NOT request this kit from them. I’ve yet to receive the refund or the shipping label as requested.

  Business Response

  Date: 03/10/2025

  im sorry you have had a bad experience.  someone from our office will be giving  you a call today.  

   

  Thanks

• Initial Complaint

  Date:03/04/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In November 2024, Stay Safe contacted my mother in law and convinced her she needed one of their devices. She has dementia and did not remember the phone call. They charged her credit card for $49.95 in November and before we could contact Stay Safe they charged the $39.95 monthly fee to her credit card in December. Upon contacting Stay Safe a very friendly representative informed us if we return the device they will refund the amount. The device was returned and they signed for the return on January 3, 2025. Monitoring the credit card a refund was not received. Understanding it may take the business a little time to process we were not concerned until February. We called on February 20, 2025 and a rude representative informed us that we had to request a refund (we did in December). Being a little frustrated with him I said we are requesting the refund. On March 3, I pulled up the credit card account on the computer to check for the refund. The money had not been refunded so we placed another call. The representative was friendly and said a refund of $89.90 had taken place on February 21. I told her I was looking at the account and there was no refund. She checked with accounts payable and informed me to check the credit card account the next day. It is now the next day, March 4, and two transactions totaling $79.90 have been refunded. This company took advantage of a senior citizen with dementia to sell her a device she would not use, used delaying tactics to refund the money, and then shorted the refund by $10.

  Business Response

  Date: 03/05/2025

  Bart, i am sorry for the trouble you have been having with getting a refund.  Ana the office manager will be calling you this morning to make sure this issue gets resolved and you receive your full refund.  Again i am sorry for your bad experience.

   

  *****

  Customer Answer

  Date: 03/05/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:11/18/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to send back some equipment to this company but they refuse to send me the shipping label so that it gets sent to the right place. I do not want to be charged for these products when I am trying to send them back.

  Business Response

  Date: 11/18/2024

  *******, 

  I am sorry you had a bad experience.  I will have *** call you to get you a shipping label to return the product.  Or you can call as well.

   

  Thanks

   

  *****

• Initial Complaint

  Date:07/31/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want to cancel and a refund of $39.95.

  Business Response

  Date: 07/31/2024

  refunding in full.  I would love to talk to you about the reason for cancellation.  I hope you have a good rest of your day.

  Customer Answer

  Date: 07/31/2024

   
  Complaint: 22070563
  
  I am rejecting this response because: I want to cancel and shouldnt have to provide any information other than that. Cancel and refund my money.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 08/01/2024

  refund was initiated yesterday.  let us know if we can do anything else for you.  Thanks

  Customer Answer

  Date: 08/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  I did receive my refund. I do request to be removed from your mailing list, cancelled from any service, and placed on the *** list as well. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:04/30/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spoke to a representative and was told I won a free phone. They stated it would be $20-30 a month and I gave them my card information. They took $54 out of my account and said it was an initial charge. The representative was very rude. I was unaware I was agreeing to a verbal contract and now I can't cancel without paying $75 and sending the phone back.

  Business Response

  Date: 05/13/2024

  Please call ###-###-#### and speak to Ana she will get this taken care of.

   

  thanks

   

  Brian

• Initial Complaint

  Date:03/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 88 year old Mother with dementia started getting billed in October 2023 for a medical alert device. I have tried calling multiple times only to be told I have won a $100.00 gift and they will send a device. My Mother has been with another company for years. Last time I called and asked if it was Stsy Safe Med Alert the call was disconnected on the company end. I want the money refunded and no more charges or contact to this company.

  Business Response

  Date: 03/18/2024

  Please call Ana @ ###-###-#### she will get this taken care of for you.

• Initial Complaint

  Date:03/13/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother was living in an independent living facility that provided an medical alert system free of charge. She had dementia and her phone number was on the National do not call list. She passed away on January 15th. I called to ask them why she was being charged $29.95 a month and explained to them that they sold something to her that she did not need and was unable to make those decisions. I was told they would not cancel the charges until the unit was returned. I returned the unit but was once again charged $29.95 plus an additional $75.00.

  Business Response

  Date: 03/14/2024

  Please call *** @ ************ and she will get this taken care of.

  Customer Answer

  Date: 03/18/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, I am not 100% satisfied but will accept their resolution.
  
  Sincerely,
  
  ********************************

• Initial Complaint

  Date:02/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mane call me and tell He need to change my telephone. And tell my company name Which give me last year free telephone and free of usage. He tell because who have SSA. SSI. Its all for free. I tell I already have. But he tell they change every year for free. Explain. Company sent for you new Free telephone free usage. And I got. Watch. With explanation Its contract for 3 years. And impossible To stop contract. Or you have to pay every month for watch and service. I call. They do not want talk to me. I am 70 yo. And have my SSA just $540, In month. How can I pay for the item with I do not order and do not sign the contract They ask to nosy every month And very big fee. Almost impossible Termination the contract. What I. An do ?!!! Safe my life please. Help me.

  Business Response

  Date: 02/21/2024

  please call and speak to *** @************ she will get this taken care of for you.

• Initial Complaint

  Date:01/30/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 86 year old mother was contacted by a gentleman from Stay Safe Medical Alert. She was under the impression this was an upgrade to her current lifeline system. She becomes confused easily. She was told the new equipment would arrive in a few days. I told her when it does we will return it immediately. The equipment has still not arrived, and her bank account show a payment for $54.95 to Stay Safe Med Alert.

  Business Response

  Date: 01/31/2024

  Please call *** at ************ and she will get you refunded and cancel the account.

   

   

• Initial Complaint

  Date:12/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is a scam! I don't know what conversation was had or how they accessed my information but they stole my Discover card information and tallied up an account for almost $700 so far. I have been disputing this company since I discovered the recurring charges. I reached out to Discover and they instructed me to reach out to the merchant. I reached out to the merchant and was told that once the device was returned to them they would then refund me for the device and not the recurring charge. I never received any device nor did I authorize any charge. I do notice that each time I call it is only one man who answers. It is the same man every time. This is definitely a scam because I do not need some alert device. I use my smartphone for that which I hang around my neck. It alerts authorities if I need assistance so why would I need to purchase an additional device? I am fighting to get my money back but the merchant keeps giving pushback whenever Discover reaches out to them. I did not order any device and I did not authorize this purchase. The person behind this false company needs to be found and put into prison. This is not a legitimate company.

  Business Response

  Date: 12/20/2023

  Please call *** @ ************ and speak to *******  she will get you refunded.

  Business Response

  Date: 01/02/2024

  *** is calling you.  the refund was submitted on the 20th as promised.  she will help you track down what the problem is.

   

  Thanks