Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The business is unjustly claiming $312 in cleaning charges for what clearly amounts to normal wear and tear—charges that are illegal under Utah Code § 57-17-3, which prohibits landlords from charging tenants for such issues. To make matters worse, during our tenancy, the property was neglected to the point of being a potential safety hazard. The maintenance team failed to address the broken blinds in the main bedroom from May 2022 until our move-out in October 2022. This blatant disregard for essential repairs, compounded by their unlawful attempt to collect cleaning fees, is not only a violation of Utah Code § 57-22-4, which mandates landlords maintain rental properties in a habitable condition, but also a reckless disregard for tenant safety.

  

  Business Response

  Date: 09/19/2024

  This response concerns the BBB complaint received on September 13th, 2024, regarding move-out charges posted on November 14th, 2022. 
  
  We strive to provide an elevated experience and are sorry we did not meet your expectations.
  
  The move-out charges included the cleaning fee for which the community was invoiced, paint of $46.20, the final Conservice Bill, carpet cleaning and repair for which the community was invoiced, and 4 drip pans. There were no charges for blind replacements. Please see the attached move-out paperwork to substantiate the charges. There is not room to attach the photos to this response, however, we are happy to provide them if requested.

  Please let us know how else we can assist with this concern.

  Customer Answer

  Date: 09/19/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  Unjust Cleaning Charges – Violation of Utah Code: The $312 cleaning charges are unwarranted and in violation of Utah Code § 57-17-3, which prohibits landlords from charging tenants for normal wear and tear. No evidence has been provided to demonstrate that the cleaning required was beyond normal use of the property. Without valid proof, these charges are illegal and should be refunded in full.
  Failure to

  Broken Blinds - Despite multiple requests, the broken blinds in the main bedroom remained unrepaired from May 2022 until our move-out in October 2022. This neglect violates Utah Code § 57-22-4, which requires landlords to maintain rental properties in a habitable condition. Their failure to address this issue significantly impacted the habitability of the property, yet no compensation or acknowledgment of this was made to acknowledge or remedy this during our tenancy.

  Overcharging for Normal Maintenance: The drip pan replacement is another questionable charge. Drip pans are prone to wear and tear through normal cooking use, and their replacement should be considered routine maintenance. Charging tenants for this is unreasonable without demonstrating excessive damage beyond regular wear.

  
  Since the final Conservice bill and paint were already deducted from my deposit, the remaining charges—primarily for cleaning—are unjustified and need to be refunded.

  
  I kindly request a full refund of the unjust cleaning charges.

  
  
  Sincerely,
  
  ******** ****** **********

• Initial Complaint

  Date:05/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As of March 6 2023, my husband and I've been having a noise issue with our neighbor because he likes to blast his base from his ** / surround sound system day or night. Whenhe is home and not sleeping he will play loud music and the bass will come through our walls. We have talked with the management several times. At first it was we needed a police report for anything to be done, we got a police report, then they were saying someone for management needed to hear it but someone from management had already heard it twice. Then they said that the complex manager ******* needed to hear it and that if she was available to call and they would come and listen to it and they would send him a formal letter that would state he has already been given verbal warning and now this was a formal one before an eviction what happened. One day I was getting ready for an appt and I was in my shower, I could hear his bass in my shower. I called the office several times nobody answered.I sent an email, then I waited a few minutes,I had to call more before someone finally answered. The finical manager *** answered and said that ******* was on her way. I waited for about 30 mins, finally ******* shows up, he saw her, turned the ** down & I kept telling her this is what he does when we call the police this is what he does when he knows management is around he turns it down and will wait until you have left and he will turn it right back up. She treated me like I was stupid and lying and thenthe base came through our walls. She stated she would send a formal letter instead of going and talking to him since he has been talked to many times. She lied, she waited by my door & then walked over to his door laughed about it then called my husband and said she wouldn't be doing anything about it because it wasn't loud. She is breaching our lease agreement and nothing is being done. I have called & emailed corporate and nobody has responded. I would like to be contacted to get this figured out.

  

  Business Response

  Date: 05/24/2024

  Hi *******,

  Thank you for your feedback. Our community provides after-hours courtesy patrol services and enforces quiet hours before 10:00 a.m. and after 10:00 p.m. Management is aware of the ongoing noise issue with your neighbor and has made multiple attempts to resolve the matter, including offering alternative solutions to both parties to ensure everyone can live comfortably in their homes. If you wish to revisit these alternative options, we encourage you to contact the management office at **************
  

   

  Kindly,

  Wasatch Customer Care

• Initial Complaint

  Date:02/13/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reviewed my Consumer Reports and noticed that there was an inaccurate account on my credit report. *************************** Acc # ********* *************************** have assumed a vital role and have a responsibility to report consumer information to the best of their ability with Maximum Accuracy.I contacted Transunion and asked **** to investigate and remove the inaccurate account from my consumer report that they are illegally reporting and I requested specifically alleged original application bearing my signature they have not been able to provide such proof to me. This is violation of the Fair Credit Reporting Act and this disputed item may not appear on my credit report if it cannot be supported by evidence or proof.

  

  Business Response

  Date: 02/26/2024

  Hi ******,

  I am sorry to hear about the issues you are having with your credit report. I will need to direct you over to R2 Revenue Recovery as they would be able to assist you with finding out if you still owe a balance with the company and informing you on the next steps regarding your credit report. Often times, people need to reach out to the credit report company directly regarding this as they would be the ones to remove it; however, R2 may be a good first point of contact. You can reach them at ************ and their hours of operation are Monday - Friday 9AM-5:30PM. 

   

  Best Regards,

   

  Wasatch Customer Care

• Initial Complaint

  Date:07/28/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have lived in apartment ****************************************, indigo creek apartment for several years. Every summer th A/C builds condensation. It has leaked every summer and every summer I put in request to fix it. Every year I get stupid excuses trying to buy time til I don't have to use a/C. I am displaced in my bathroom from buckets catching the water . The paint bubbles from water soaked ceiling. Water drips constant. I am paying a ridiculous amount of rent. The problem has been reported more than **************************** 3 *******. Concers of mold in the duct work as it's not made of metal.

  

  Business Response

  Date: 08/07/2023

  Dear ****,

  
  Thank you for taking the time to share your feedback with us. We sincerely apologize for the experience you've had with the recurring A/C condensation and leakage issue in apartment 428 at *********************** in ********, ********.

  
  We greatly value your residency and are committed to ensuring your comfort and satisfaction. Please know that we have taken immediate measures to address this matter and prevent further inconveniences. Based on our last phone conversation, I believe that the necessary steps have been taken to rectify the situation. Please let us know otherwise.

  
  Your input is invaluable to us, and we appreciate your understanding as we work towards providing you with an improved living experience. If you have any further concerns, questions, or if there's anything else we can do to assist you, please do not hesitate to reach out to us at ************. We are here to listen and ensure that your needs are met.
  

   

  Best Regards,

  Wasatch Customer Care
  

  Customer Answer

  Date: 08/07/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:01/05/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm a current resident. I have had a cockroach issue for now for use 3 months. Pest control came once and I still had issues and have been told that pest control has been busy. Well GUESS what.. I've had to go buy ***** traps. I'm still waiting for them to come out because they missed their last 2 appts.. After this I'm going to the health ***** Better security patrol and actual knowledge of their duties, cameras in hallways, maintenance availability in a timely manner. Better resolve regarding pest control. Trash room camera and cleanliness. Overall, more strict security. This place is a **** playground with no groundskeepers,... Etc,.,.... people are passed out in hallways, the stairwell is littered with trash, needles, f**** from people and animal f**** in hallways and throw up. Mail and delivery packages are stolen constantly. The garage doors are constantly broken and leave vehicles and residents at risk. Most currently door to stairwell has now been broken and hence why there is now some man is passed out in the hallway with beer at some residents door. No safety precautions whatever.

  

  Business Response

  Date: 01/05/2023

  Good Morning,

  I am sorry to hear that you feel we have missed the **** with you and that our property did not live up to your expectations.

  I took some time to look through your file and it looks like we did treat your unit twice for roaches and the pest control technician stated that there was no indication of the infestation. We also had the entire first floor as well as the units above his on the 2nd floor inspected and treated as a precaution.

  Additionally, **************** does rounds 2 times a night and will send the property a daily report of what they found during those patrols. If they find any issues, they are addressed on the spot. Residents can also call the security patrol team to raise any concerns.
  
  The groundskeeper, ******, has worked there since August. The maintenance supervisor, ****,  has worked there since November and also contributes to the upkeep of grounds.
  
  We did have to replace the operators in the garage doors last year which did cause the doors to be open for an extended amount of time.However, at this time all 4 operators have been replaced and so our hope is that that is not an issue going forward.
  
  Two of the entry doors were budgeted to get replaced this month. I do not know if that is the door you are speaking of though.
  
  If you are still experiencing pest issues, please get in contact with the front office.

   

   

   

  Thank you,

  Wasatch Customer Care

• Initial Complaint

  Date:11/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been living at the wasatch property in ********* and was able to get over the both major and minor inconveniences. Ants, dust from wood chips, late communication etc. Recently I started having issues with neighbors. *** made several complaints and attempts to reach management in hopes of finding a peaceful resolution due to the fact that talking with the troubled neighbor got me nowhere. I thought my complaints were being received and noted. Today I received a notice on my door saying the neighbors made a noise complaint against me. I have three days to comply or vacate while my husband is serving active duty on deployment. I am assuming that the neighbors never received the same notice otherwise things would have been resolved. I have videos of them stomping on the stairs as well as recordings of them being unnecessarily loud. My previous neighbors never stomped and these neighbors didnt stomp until we had an argument through text on September 30th, 2022 when she decided to workout above my head at 7:30am. I called the office to complain and was told I would get a call back, never did. I called again on 10/6/22 and also have an audio recording of stomping and talking loudly at 6am, on 10/12/22 the daughter came down to call the cops on her mom and said that she was crazy I have video evidence of that as well. I also called on 10/27/22, 11/11/22, twice on 11/13/22, 11/14/22 and this morning 11/15/22. I feel as though Im being discriminated against or taken advantage of because my husband isnt here and hes the main person on the lease. Im not sure why the upstairs neighbors werent reprimanded for all the noise complaints I made against them but I will not stand to have this complaint written against me when I made numerous complaints and nothing was ever done. I was always open and honest every time I called. ************************* assured me she would resolve the issue and then gave me a notice. Im ready to get a lawyer involved at this point.

  

  Business Response

  Date: 11/18/2022

  Hi *****,

  I am sorry to hear about your frustrations and I understand your concern. Because we are working within limits of the law, we cannot disclose any details and interactions with other residents. If you find that these disturbances occur within those house, please call the office and we will take proper measures. I understand that you are looking for a resolution; however, there are limits on what we can do as we are a property management company. if the disturbance gets to be too much, we recommend that you call the police as they have more authority in these types of situations. Again, I am sorry and completely understand your concern, we are doing what we can within our limits.

   

  Respectfully,

  Wasatch Customer Care 

   

  Customer Answer

  Date: 11/23/2022

   
  Complaint: 18410909
  
  I am rejecting this response because:
  In the leasing agreement under paragraph VIII it states that residents shall not disturb annoy in danger or inconvenience other residents are neighbors, nor use the premises for any moral or unlawful purpose, nor violate any law or ordinance, nor commit waste or nuisance upon or about the premises is North show the resident allow any guest to do so. It also mentions breaching or violating the contract will result in the resident having to vacate within three days if it is happening consistently which it has been. I have records of when I called and names of whom I spoke with. They have breached the leasing contract numerous times. Since they breach their contract, doesnt that mean that they have three days to perform covenant of lease or quit noise and disturbance? Since that hasnt happened what is going to be done about it? As the management you are supposed to mediate and alleviate these types of situations. It sounds to me like you want the cops to do your job instead of doing the jobs yourselves. If someone breaches the contract and continues to breach the contract, it says that theyre supposed to be removed from the property. Ive read the contract Ive read the lease and contract, so what are you guys going to do about it? Because clearly you didnt think that I would read the lease and contract right? So since there have been multiple reports about the same thing arent they supposed to vacate the premises? Please inform me if I am miss-reading the leasing agreement. To me it sounds like youre just trying to brush all my issues under the carpet instead of dealing with them head on and I really dont appreciate that. There have been many complaints from many different people about your apartment complex and you do not handle the problems correctly. Ive seen a very few amount where you did handle the problems and thats great so I need you to handle my problem just the way youve been handling other peoples problems. If you cannot fix this issue, this ongoing issue that has been happening for months now then I will continue to leave reviews on every single site that I can, and will spread awareness by word of mouth about this complex and how you guys do not handle a serious situations. 
  Sincerely,
  
  *********************

  

  Business Response

  Date: 01/05/2023

  Hello *****,

   

  I am sorry that you feel we have missed the **** with you. We are unable to disclose any information about other residents but if you feel that you are being harassed by another resident please report that to the front office and to the police. I do feel that it is easier to communicate and address these issues over the phone so if you would be willing, I would love if you gave us a call at ************. I would love to help you in any way that I can. If you don't feel comfortable with a phone call, please send me an email at ******************************************** I'd like to get your concerns resolved as soon as possible.

   

  Best,

   

  Wasatch Customer Care

  Customer Answer

  Date: 01/06/2023

   
  Complaint: 18410909
  
  I am rejecting this response because:it was not resolved by the property and it took over a month for the property to get back to me. It shouldnt have taken that long for a response especially in regards to a fellow tenant harassing us. We will be moving out and have given notice and have let many future residents who have come to ask us about the property all the faults and issues we have faced since living here. We will also be leaving reviews when we leave about our experience here and how badly it was handled. Im sure we arent the only ones to have had such horrible experiences while living here. Im very disappointed with how this along with many other situations have been handled. Unless were getting some kind of back pay or something to make up for what we have gone through there is nothing that can make up for this and the complaint will remain public. Not only did we have to deal with unruly and harassing neighbors but weve dealt with mold and so much more. 
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:10/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Wasatch Property has made it a nightmare for me to rent in the city and county of **************. I lived in ********************* back in March 2017 to May 2018 I broke my lease. I had been dealing with pest since day 1. While doing walkthrough I specifically asked Ms. **** in the leasing office had the been any pest I heard stories she assured me there was not and that the apartments was newly renovated I had also been pregnant at the time. The very first night we moved in roaches were coming out of the sockets. I made the office aware they sent out pest control which had been making the issue worse. The apartment became infested. I paid my debt to the collection agency back in 2020 when I got my pandemic unemployment. I could have did anything with those fund but no I wanted to make it right with this company since I was older at the time and are focusing on credit now. Just recently I applied to another Property under Wasatch at **************** in **********,** I was denied for credit and under $500 under income also said my co-signer or guarantor must make 10times rent! It still shows around in ********** that I still owe this company. I just want this wiped off of my credit this was a mistake when I was **************************** to the point Im homeless with 3 children and this company is the reason why. I also applied for ******************** in ********** and was told the same thing. It seems like everyone from this company denies me for the same reasons I would like application fees refunded as well. I dont feel like credit wasnt even ran I feel like your company just shows that I have been a client before.

  

  Business Response

  Date: 10/26/2022

  Good morning,

  I am sorry to hear about your negative experience. Pest infestation is something that the ****************** really struggles with as cockroaches are native to ********** Valley. Pest control make take a few treatments before it solves the issue as a whole. As far as your credit is concerned, our policy is to run applicants credit and background check upon applying. If there is something alarming that shows up on the results, we are obliged to reject the application. If you still owe within our company, that would be through our collections company called R2 Revenue Recovery. I recommend reaching out to them to get that sorted out so you don't run into any issues applying in the future. You can reach them at ************* Mon- Fri 9:00am-5:30 Pm.

  If you have any additional questions or concerns, please don't hesitate to reach out.

   

   

   

  Thank you,

   

  Wasatch Customer Care

  Customer Answer

  Date: 10/26/2022

   
  Complaint: 18311049
  
  I am rejecting this response because:With the upmost respect. I reject this response. You did not address my concerns. I did not complain about the pest, nor did I ask for the history. I knew the place had roaches the first night I moved in I was advising you the reason what caused me to break my lease. I didnt want the ***** problem addressed. I want you to address the fact and resolve the fact that your company is making it a night mare for me to rent in **********, ** . I have reached out to R2 they referred me to you (Wasatch) they have provided me a letter reflecting the balance settled back in 2020. Every time I apply to an apartment in ********** WASATCH comes up not R2. I am requesting that records and databases be looked into and updated. Like, literally my family is homeless because of your company. I make the income for most of the places here in ********** but yet get denied because Wasatch reported something. It is only with *************** local. I moved out of ********** last year because I had issues finding a place to rent bc of your company. I got a place with no problem in another state. But now we are back in ********** cant get a place bc your company keeps coming up as if you like evicted me. My debt is paid. This is what I need resolved.
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 10/27/2022

  Good afternoon,

  Thank you for letting us know of your ongoing concerns.  Unfortunately, crime does occur in many areas, and **** Oaks does utilize our best efforts to provide a peaceful living environment for our residents.  **** Oaks participates in the ******** Crime Free Housing Program with the *************************** which provides us with additional assistance when needed.  Even with these efforts, we do ask all residents to reach out to the ************************** anytime they see any suspicious or criminal activity, so thank you for continuing to do so.  Also, in regard to the condition of your apartment, thank you for giving us the opportunity to come walk your apartment with you and repair any outstanding items. Please let us know if there is anything else in the future we can help you with.

   

  
  *****************************

  
  Community Director 

• Initial Complaint

  Date:07/25/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They have taken away our common areas for the last year and a half with no explanation put wooden boards up as doors that let in heat air flies everything else no explanation they continually raise the rent and blame it on HUD which they have no affiliation I want this property group shut down so they can never ever own another business again

  

  Business Response

  Date: 08/16/2022

  Good morning *****,

  
  I apologize if ********* did not meet your expectations, and I appreciate you taking time to share your concerns. We value your feedback and want to make sure we address concerns while working to come to a resolution.

  
  I spoke with management about the common areas and the wooden boards that you mentioned. They informed me that the residential builders are working on repairing and remodeling some of the common areas to improve the space for our residents.
  We can understand that this may be a burden as it may limit the useful space for the time being, but we can assure you that this project is being done to improve the community and satisfy our residents. Although we dont have an exact date on when the remodeling will be done, we hope to have this project finished soon.

  
  I understand your frustration with the rent increase; however,in order to keep up with inflation, rent increases must go up. One of the main reasons rent continues to climb is due to the demand in the housing market currently. If you have any additional questions about your rent increase,please reach out to the office staff and we would love to walk you through it.

  
  Again, we appreciate and value your feedback. If there is anything else I can help you with, please dont hesitate to reach out.
  
  Kindly,

  
  Wasatch Customer Care

   

• Initial Complaint

  Date:06/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Resident of the *************** apartments since June 2015. Continuous fees. Unaddressed and unsafe pigeon infestation that the residents are expected to cover costs for while lease prohibits exterior changes. Apartment removed on site security resulting in 2 separate catalytic converter thefts to my vehicle alone. Office failed to complete paperwork when co-renter submitted it saying not to worry about it and then threatened to charge me for that persons dumpster use. Ive been a reliable renter for 7 years, regardless of rent increase, financial strain of COVID etc. Lease ended and company threatened to **** me for removal of a desk from a dumpster while maintenance told me I didnt have time to retrieve it. For a place falling into obvious disrepair to treat a loyal and low maintenance tenant in such a threatening and disrespectful way, threatening litigation when it was not needed, was inappropriate and unprofessional, especially when my lease has been expired due to their own failure to return calls to schedule the appointment. I will be leaving this month and while theyve been unavailable to return calls for the re-lease, they say I can not leave without an appointment. I wish to exit quickly after they sent a maintenance man to intimidate a woman home alone and they can **** me fairly for any clean out but I will not have the living situation of myself and my children threatened by an unethical and poorly managed company.

  

  Business Response

  Date: 07/05/2022

  Hi ********,

  This is Mazarine from Wasatch Leasing and Property management. We received the complaint, but we do not manage Enclave apartments. I am assuming you accidentally filed a complaint for the wrong business.

   

  Thank you

  ***************************
  Wasatch Leasing and Property Management
    *****************************************************************************   *********************
    ***********************************************
  
  

  Customer Answer

  Date: 07/13/2022

   
  Complaint: 17452760
  
  I am rejecting this response because: I was advised via phone call at 4:20PM on 6/20 that I would be required to attend an appointment for final paperwork upon notification that Id be leaving. I asked about costs related to move out as Id been there for 7 years during which time I was told the apartment would qualify for no cost carpet and other wear and tear. The gentleman I spoke with dismissed me and advised me when my lease ended. Having a notice of service posted on a tenant who has been in another state for two weeks and NOTIFIED us grossly predatory. Particularly one who paid rent and asked very little in their 7 years of residence.
  

  youre negligent of the property, caring about tenants only when inspections are coming. The assertion the people in an income restricted complex be responsible for an exterior bird infestation is appalling. Your staff literally avoids work that doesnt pertain to new renters. A maintenance man was sent to coerce me into resolving something while telling me not to waste his time and that he couldnt resolve it. Ive paid every ridiculous fee. Ive paid twice the cost of a washer and dryer. Of COURSE after 7 years, the longest tenant in the complex, would somehow be charged for an eviction notice. I understand your business is to make a profit, but the exploitation is disgusting and your unprofessional treatment and crooked behavior regarding tenants and only looking to sell a sense of safety or class until leases are signed and then removing security, allowing the buildings to deteriorate, in fact, the police patrolling the lot at night was because of my citizens request.  
  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 07/22/2022

  ********,
  
  We require written 60-day notice to vacate, which is something that is clearly stated in the contract that you signed with us. We cannot accept a phone call as a form of notice. I dont believe the employee you spoke with intended to dismiss your question regarding move-out costs but was simply unable to answer the question. We are not able to quote exact move out costs until the apartment is returned to us and we see what condition the apartment was left in so we can assess true costs.
  
  At this point, your move-out costs have not been finalized.I would advise for you to wait to receive a breakdown of those costs, review them, and if you feel you would like to dispute charges at that point, you could reach out to our manager onsite to do so. We would be happy to review this with you and answer any questions at that time.
  
  Regarding your concern with the birds near your apartment,we absolutely understand how frustrating it can be to have birds making a big mess on your patio. With that being said, we cannot control nature nor the place where birds choose to build their nests. Were doing our best to resolve the issues being caused by these birds moving forward.
  
  Thank you,
  Wasatch *************