We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Real Estate Loans

Veritas Funding, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Real Estate Loans.

Complaints

This profile includes complaints for Veritas Funding, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Veritas Funding, LLC has 7 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 10 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/12/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We received a letter about Changes to Your FHA Loan with estimated funds of ***** usd we are long longer even using the same company for our home loan anymore. This is clearly a scam and we want to be removed from the mailing list immediately.

      Business Response

      Date: 03/03/2025

      Hello, 

      You have been opted out of any future marketing from Veritas Funding as of February 18, 2025. The opt out can take up to two business weeks to process, after which time you should not receive any future mailers or calls from us. If we have not fully satisfied your concerns, please feel free to contact us at *****************************.

      Thank you, 

      Veritas Funding Compliance Team

    • Initial Complaint

      Date:12/03/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My spouse and I both received letters stating a statement of denial, termination, or change in two applications. One is just in my name for **********, account number #********, the other is in mine and my husbands, ******* ********, for *********, account number #********. Both are for 360 months, both have different interest rates. I've attempted to contact this establishment for several days, by phone and email, and have not received any responses. My husband and I never applied for any mortgage loan. I'm concerned this has affected our credit and would like a resolution. Please contact me at the email listed or by phone. Thank you for your time,***** ****

      Business Response

      Date: 12/03/2024

      Veritas Funding was able to get in touch with ***** **** regarding the letters she recieved via phone and email on 12-03-2024. Per ******* request, we have sent her instructions on how to dispute credit pulls and will be submitting a dispute on our end as well. If we have not fully satisfied ******* concerns, please she is free to contact us at ******************** or feel free to call Director of ****************** Morgun Hall again at ************. 

    • Initial Complaint

      Date:09/11/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We received a letter about “Changes to Your FHA Loan” with “estimated funds of 3002.00” we are long longer even using the same company for our home loan anymore. This is clearly a scam and we want to be removed from the mailing list immediately.

      Business Response

      Date: 09/23/2024

      Hello,

      Thank you for brining your concerns to our attention. We take all consumer complaints seriously, and try to provide resolution as soon as possible. We are unable to find a Breanne Phillips in our mailing system. This may be due to the complaint being submitted on behalf of another individual. To be safe, as of 09/12/2024, we have opted out any person with the last name Phillips located in Goodlettsville, TN from receiving future marketing. If this does not include whom the mailer was sent to, please send a full name and mailing address to [email protected] and we can further opt any individuals out who do not wish to receive marketing mailers. It can take up to two business weeks for the opt out to take effect. If we have not fully satisfied your concerns, please feel free to contact us at [email protected].

      Thank you, 

      Veritas Funding Compliance Team

      Customer Answer

      Date: 09/24/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID 22270815, and find that this resolution is satisfactory to me. The person who text the mail has the last name of Brown. Kindly remove all Browns in Goodlettsville from the outreach lists as well.

      Sincerely,

      Breanne Phillips

    • Initial Complaint

      Date:11/09/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Have asked on numerous occasions to be removed from mail or calls from this business with no luck. Due to company not wanting to follow simple instructions to remove me from their mailing/call list, am filing the complaint as next steps.

      Business Response

      Date: 11/16/2023

      Thank you for informing us of your multiple attempts at an opt out request. As of 11/13/2023 our technology team confirmed that your provided email, phone number or any mailing record we had on file, will be opted out of any future communication. Please allow up to two business weeks for the opt out to fully take effect. We do apologize for any inconvenience this has caused you. If you have further concerns, please contact us at *************************. 

    • Initial Complaint

      Date:11/01/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have kept asking to Sean M***** about the status of the loan. According to him our loan is approved, and yet, everytime I ask him about the status of the loan, he dose not return my question and I have no idea where I stand in this loan.

      Business Response

      Date: 11/06/2023

      The originall loan application for this customer was canceled, and there appears to have been some miscommunication from the team on who to contact. We apologize that the customer experienced any inconvenience. As of 11/02/2023, ********* & **** ******** have started a new loan application with our loan officer Chad P****** (NMLS # ******), and initial disclosures were sent to the customer’s email ****************************. If the customer has any further concerns about their transaction they can contact Chad P****** at ****************** or our compliance department at ********************. 

    • Initial Complaint

      Date:11/18/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      For two days I have been attempting to receive multiple documents regarding my house appraisal from January 2022. I have been told multiple times that I would receive a call back on a particular day and both times, have not received anything. By law, the organization is required to hold these documents.The first person I spoke to was my previous loan processor who did not even know where to get this document for me, and when I asked she told me I had to go to the appraisal company, which is wrong. The next person I spoke to told me somebody name *** would call me by the end of the day, which did not happen. The next day, the same person told me someone named **** would call me by the end of the day, which did not happen. I have attempted to reach out twice to customer service and have someone call me regarding this issue, which has not happened. My frustration comes from, not only being told things that are not occurring, but the delay in getting these documents could potentially cost me money and is requiring another bank to wait on Veritas Funding. My previous appraisal is only good for so long and this company is causing me to potentially not be able to use it.

      Business Response

      Date: 11/18/2022

      Hello there *****,

      Thank you for taking the time to make us aware of your concerns. Veritas Funding takes consumer complaints very seriously and would like to apologize for not getting the customer service you were asking for and deserve. Per our phone conversation and explanation with regards to getting a copy of your appraisal. Should you need to reach out to me you have my direct phone number and email address.  

       

      Thank you. 

      Customer Answer

      Date: 11/18/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************************

    • Initial Complaint

      Date:11/15/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ive been receiving FHA loan equity mailer repeatedly for over a year and half now. I have contacted Veritas 4 times now, asking to not be sent these mailers: twice via email, once via phone call and now once via their online chat. They keep mailing me, blatantly ignoring my request to be left alone. This is predatory lending. I am on every single do not call and do not solicit list and in the final chat, the loan officer I was connect to had the gall to mock me in the chat and then ignore me after asking to be put on the do not contact list.

      Business Response

      Date: 11/15/2022

      Consumer indicated that she had requested to be removed from all solicitations from Veritas Funding (email phone calls mailers etc.). Veritas Funding has no record of receiving her information either by email, phone or chat. Veritas has reached out to the vendor and have added her information to our DNM (Do not Mail) list. Veritas Funding truly apologizes for any inconvenience this has caused.

      Customer Answer

      Date: 11/15/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

    • Initial Complaint

      Date:07/18/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ive been receiving financial, loan equity solicitations repeatedly, Ive contacted Veritas and let them know I'm not interested and to please stop sending me pre approved mailings. I keep receiving them. This feels like predatory lending , and at this point harassment to use their loan services. Im NOT interested, and would like it to stop!

      Business Response

      Date: 07/18/2022

      Veritas Funding takes consumer complaints very seriously and would like to apologize about receiving the unwanted mail. Sending these types of letters is common practice in the mortgage industry. Once a consumer has purchased a home their mortgage information including the amount of equity they may have in their home, becomes public. We have added the consumers information to our opt out database and they will no longer receive any phone calls, emails, text or mailers from Veritas Funding in the future.

    Veritas Funding, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.