Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Living Scriptures is not in compliance with State or Federal Law. Their cancellation policy is not easy or about. You cannot cancel in the same way you sign-up. I followed directions found on their website and given to me by customer service, and while the instructions sound easy and great, they do not work - its like they have instructions as a scam, because the actual process does not work and cancelling is impossible. I have tried to cancel in the app, online on my phone, online on my pc - and i always get the same message that I have to cancel the same way I signed up and cannot cancel in this format. I signed up on the app - what cant I cancel in the app then?? This is just a scam to make it so difficult to cancel that people give up or have to call and talk to someone who will try to talk them out of it - again breaking both state and federal law.

  Business Response

  Date: 05/19/2025

  We understand your frustration with our cancellation policy. Please be assured that our policy aligns with all ************************ (***) guidelines, which require us to allow customers to cancel using the same method they used to place their order.

  Since you made your purchase over the phone, our agents are available to assist you with the cancellation process or address any other technical issues you may be experiencing. Please call us Monday through Friday between 9:00 AM and 5:00 PM Mountain Standard Time. We're here to help!

• Initial Complaint

  Date:03/16/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  These people really should be ashamed of theirselves! I downloaded an app on my first stick . Immediately I saw this was cartoons and not actual adult Christian movies. I canceled immediately and was still charged! I wrote them to plz cancel and my issue. They told me I had to cancel, which I had no idea how to do and was charged again the following month regardless of me contacting them! I want a FULL REFUND OF BOTH MONTHS! I TOLD THEM IM A SENIOR ON SSI, NO CHILDREN! THEY DID NOT UNTIL I CONTACTED ****** AND ****** WITH MY COMPLAINTS!!! I WANT MY MONEY BACK I DID NOT WATCH 4 SECONDS OF THEIR APP!

  Business Response

  Date: 04/01/2025

  Thank you for contacting us regarding your subscription and your request for a refund. We understand your concern about the charges.

  
  We have reviewed your account and confirmed that you subscribed to our monthly service on 7.26.2024 and successfully canceled on 9.6.2024. During the sign-up process, you acknowledged and agreed to our terms and conditions, which stipulate that cancellation must occur before the next billing cycle to avoid incurring a monthly charge.

  
  The cancellation instructions were sent on 9.9.2026 in reply to your email from 9.7.2024. The cancellation instructions included our phone number and business hours if assistance was needed with the cancellation.

  
  Our library has clean entertainment for all ages and over 5,000 titles. We also have an option to filter out kid content so it is easier to see all our Christian content for adults.

  
  While I am not able to process the refund, we would be able to offer you 30 days of free streaming so you could try out the "remove kid content" filter.

  
  

• Initial Complaint

  Date:12/03/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm trying to cancel my free trial and all of this writing to yous is difficult and yous are not easy at all when trying to cancel subscription ??Just stop it now because I'm getting a headache and sick just trying to cancel.not happy customer I wish I didn't go through with your free trial as it comes with a whole lot of BS.Remove me ??????

• Initial Complaint

  Date:11/15/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As a stay-at-home, mother of three I feel wronged by the unethical way Living Scriptures conducts business. I looked into living scriptures for kids' bible content. Seeing they did not offer what we needed I cancelled my free trial. No problem. I was told, "LS does not offer refunds, just like any other streaming service," by their customer service representatives. "It's the standard", "its policy." Let me tell you what is NOT standard? Other streaming services do not call you offering freebies after you have canceled (and followed procedures) to convince you and then hook you for the money you did not intend to pay to begin with. I was on the road pushing my stroller, with my 3 kids, when an LS representative called me to offer me a free access period. I said yes to get off the phone. After seeing my billing statement, I kindly asked them to issue a refund because we did not use their service once. And, not having income, this service was not in our budget. I asked them to consider making an exception. They did not claiming I was outside the 3-day, grace period (which I could not find anywhere). I have never had this type of issue before. Everyone knows you can return anything you don't use. And this has never been an issue with any other streaming service. My grocery bill is $150. I would have never carelessly paid almost $100 for a service to NOT use it. Do not sign up for a free trial. And if you do and cancel as I did, do not answer their harassing, sales phone calls.

• Initial Complaint

  Date:06/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid a total of ***** to be able to cancel my Living Scriptures account. I paid ***** to close and cancel my account. I paid 8.99 on May 24th. I was not told about a ***** cancelation fee when the representative signed me up. I was misled and then charged for the cancelation. I never used the service. I had called about not being able to use it on my ********* I was scammed.

  Business Response

  Date: 06/18/2024

  After reviewing the call, the $30 cancellation fee was mentioned at the 3 minute and 30 second mark.  The sales representative also mentioned that if she decided that she changed her mind about upgrading to the 36 month agreement, that she would be able to for free within 3 days.  ******* did mention she wasn't able to watch on her Vizio like she had hoped.  We were able to make sure she was able to use the product on her ipad.  We are also available for viewing on the web, *******TV, Roku, FireTV, ******TV, GoogleTV, AppleTV4, iPad, iPhone, ******* mobile, and ****** mobile devices.  In this case, we did apply the $8.99 monthly payment towards the $30 cancellation fee.  Typically, the $30 would be in addition to any payments made to cancel the agreement early.  We also allowed the customer to keep access for the rest of the month, until July 12, due to not having a native ***** app.   

  Customer Answer

  Date: 06/18/2024

   
  Complaint: 21841669
  
  I am rejecting this response because I didn't use the product. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:09/05/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to cancel my subscription within my trial ******- we only used the account once. That should be proof enough. But it clearly did not go through as I was then charged (no receipt or notice of charge coming through) for an annual subscription. I reached out to customer service within days of the charge and was told no refund would be offered because I inquired about my attempted cancellation just outside the grace ****** (literally a matter of a few days). In looking through the fine print, this company does indicate they will not tell you theyre charging you before your trial ends (shady practice, in my opinion) but the fine print also indicates the ability to refund at their discretion, for any reason.I thought it was strange that SO many people have had my same experience- indicated they tried to cancel, but cant prove it because no record was made from the company side. Then inquired shortly after and were denied a refund. So I started digging around and had a friend sign up for a trial and see if we could duplicate the results. Exact same outcome. They attempted cancellation, but it didnt show anything from the Living Scriptures side. So they had to try TWO other times before it worked. This is therefore an issue with Living Scriptures website- NOT the consumer and a refund should therefore be given for the numerous people in my same situation. I would like to be refunded the $89 annual fee I requested previously- especially having sifted through the fine print to see their response we are unable to issue a refund is not true- they are. Theyre just choosing not to because theyve got a good scam going. If we are unable to reach resolution, I think there are enough complaints even just here (never mind the other forums with 133+ complaints against Living Scriptures), I think there might actually be grounds for some class action since the issue is not on consumers after all. The sheer volume of this exact complaint should be a red flag.

  Business Response

  Date: 09/06/2023

  To whom it may concern:

   

  Chelsea Koochin subscribed to our streaming service online through our website on July 23, 2023. She signed up with a free 14-day trial for the annual plan for $95.88 with the first year discounted to only $85.00. When she subscribed to our service she also agreed to our terms of use. We offer our customers the opportunity to cancel within their free trial if they decide they don't want to continue streaming.  Cancellations are submitted online through the customers account portal, through email, or with a phone call to customer service. ***************************** first made contact with Living Scriptures regarding a cancellation on Sunday  August 13, 2023. This was seven days after her account was charged. Our streaming company is a subscription based company, we don't charge based off of usage. We auto-charge until a customer cancels their subscription just like every other streaming service. We also don't refund streaming. If we've made a mistake we will happily refund this and any account as long as we've been provided with a cancellation confirmation email showing the date the cancellation was submitted. We've asked ***************************** a few times to send us that receipt in order for us to process her refund and we've yet to receive it. We will not be able to refund her since she canceled seven days after she was charged. She will however, continue to have service through August 6, **** which is the cycle she's paid for. We encourage ***************************** to contact customer service at ************************* with her original cancellation confirmation email in order for us to provide a full refund. If she has any questions she can also call us at ************ during regular business hours. 
  

  Customer Answer

  Date: 09/06/2023

   
  Complaint: 20557919
  
  I am rejecting this response because:

  The issue is that the Living Scripture site is at fault and does not provide any refiero of the attempted and failed first cancellation (obviously). As we proven by the numerous people who have stated I tried to cancel, but it didnt work- same story here. I cannot provide proof of attempted cancellation of the Living Scripture site does not work.

  This is not unique to me and something we duplicated with a friend. YOUR site is the reason there is no proof of the first attempt. I believe its a great scamming model: people think theyve canceled, they go on, after a while they see the charge (outside the grace ******** and then they find out their first attempt didnt work so they seek a refund and are denied. 
  

  Again, if this was unique to me and something we didnt test and duplicate, wed accept this because it truly would be my own fault. 
  

  It is a site issue on YOUR end, Living Scriptures. Good scam if its intentional, or really terrible customer service/coding if its not. 

  
  Sincerely,
  
  *****************************

  Business Response

  Date: 09/07/2023

  To Whom It May ******************************************** receive cancellations every day through our website. Including *********************************. We are attaching a link where she can find and review our no-refund policy at her discretion  ****************************************************************** Koochin did not cancel her account during her free trial period. She did not cancel the day she was charged. ***************************** canceled successfully through  our website the same day she emailed us asking for a refund, that was on  August 13, 2023, seven days after we had already processed her payment. Unfortunately, we will not be able to refund her since she hasn't provided proof of cancelation prior to August 13, 2023. She will continue to have service through August 6, 2024.  

• Initial Complaint

  Date:07/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to cancel my Living Scriptures streaming subscription, but they are telling me that I cannot cancel because I have a 3 year commitment. I don't remember ever being told about a 3 year commitment. They said I have 30 months to go until I can cancel or I can pay a $30.00 cancelation fee. I find this ridiculous. It is a streaming service. I didn't buy anything that I am paying off. I would like my subscription cancelled without having to pay any more money to the company. I also think this is a shady way to do business.

  Business Response

  Date: 07/28/2022

  To Whom it may ******************* customer subscribed online to our streaming service on February 9, 2022. On February 22, 2022 she agreed over a phone call to upgrade her monthly streaming plan from $9.99 to the discounted rate of $8.99 per month for a total of 36-months. In this phone call she also agreed to pay a fee of $30.00 if she decided to close her account early. We have the recording ready if our customer wishes to listen to it as a reminder. Our customer currently has 30 months left to fulfill her commitment with us. She can continue streaming at $8.99 for 30 months, she can pause her account for two months if she's needing a short break, or she can pay the fee and close her account now. She can contact our customer service team for this arraignment during regular business hours at ************ or *************************.

   

  Thank you,

  Living Scriptures Management