Complaints

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• Initial Complaint

  Date:03/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 5, 2024, my daughter and I were involved in an automobile accident. After the accident, we hired Lowe Law Group to represent us for our injuries. My daughter, being a minor, was awarded compensation for her pain and suffering. By the end of October, we reached an agreement with the insurance company regarding the total settlement amount. However, Lowe Law Group did receive a significant portion of the awarded amount at that time. It took five months for them to submit a motion to the courts, which is much longer than the typical timeframe, as I have been informed by other attorneys. Finally, on February 11, we were given a court date. I was not aware that a restricted high-yield savings account would be required for my daughter’s awarded amount. My family is relocating out of the country at the end of April, so I requested an amendment to the order and a motion to be submitted for this purpose. There is a strict 14-day timeframe allowed for this motion to be filed. During those 14 days, I contacted Lowe Law Group approximately eight times to follow up and ensure that the submission was made on time. The motion was submitted on February 25, which was the final day for it to be filed. However, no court date was issued. I reached out to the court clerk and was informed that although the motion was submitted, no proposed order or request for a hearing had been filed. As a result, the judge will not address this matter. This situation is extremely unprofessional and has been unnecessarily prolonged. Given our upcoming relocation, it is critical that we bring this matter to the judge’s attention. The lack of follow-through and completeness in their work is disappointing. I’m left wondering if this negligence is due to them having already received their payment, which has led them to consider their job done. However, it is not complete.

  Business Response

  Date: 04/15/2025

  On October 9, 2024, we settled ****** Mendozas personal injury claim with *************************** Injury settlements for minors in ***** require approval from a judge. ******** hired **** ******** from *** Law Group to complete the necessary paperwork and schedule a court hearing for this required approval process. From October 10, 2024, through December 18, 2024, various members of our firm continuously attempted to contact Mr. ******** for documents and updates. During this time, we let Ms. ****************** know that Mr. ******** was being unresponsive, but that we were determined to reach him as soon as possible. On January 7, 2025, we finally received draft documents and within days confirmed our approval of the documents to Mr. ********* We then presented the documents to Ms. ****************** so that we could obtain her notarized signature on the documents. On January 23, 2025, we received the signed documents from Ms. ****************** and forwarded them to Mr. ******** for filing. On January 28, 2025, we received confirmation from Mr. ******** that the documents were filed on January 27, 2025 but that he was pending a hearing date for the judge to approve the settlement.

   

  Thereafter, we were able to get the court hearing scheduled for February 11, 2025, a date selected by Ms. ******************* Attorney **** ******** spoke with Ms. ***************** in depth prior to the hearing about the case and what to expect at the hearing. At no time did Ms. ***************** indicate that they were planning on relocating out of the country. On February 11, 2025, the court hearing occurred and the minor's settlement was approved. On February 13, 2025, Lowe Law Group received the signed order approving the settlement. Lowe Law Group sent the signed order and release to the Allstate adjuster, ***** ****, and requested them to release funds. On February 18, 2025, Ms. ****************** informed us for the first time that their family was relocating out of the country indefinitely at the end of April. After discussing several options with Ms. *****************, she thought it best to attempt to modify the court order to allow her to take the settlement funds with her to ******. As such, we filed documents on February 25, 2025 asking the judge to do just that. Initially, the judge denied the request due to certain technicalities. However, those were fixed and the judge has approved the request as submitted. 

   

  We vehemently disagree with any assertion that there was any lack of follow through or completeness on our end. First, since ******** hired their own attorney to ensure court approval of the minor's settlement, we were not in control of how long it took him to draft the appropriate documents but continued to follow up with them to speed up the process. Second, we were unaware of their plans to relocate until after the hearing. Obviously, we could have addressed that at the hearing had we known about it. Third, since we learned of her desire to relocate, we took steps to get her the requested relief and were successful in doing so. This is not an uncommon time frame to get a response from a judge.