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Business Profile

Window and Door Installation

Northern Utah Glass

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/19/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased windows and doors from Northern Utah Glass, (Andrew's Glass) and Andrew L******. I purchased 17 windows, 1 storm door, and 1 sliding glass door with screen, in July 12, 2021, paying Andrew $8709.50. I got the windows installed in October, 2021, but with only 3 screens for the windows because of the Co-vid Pandemic. I didn't want to pay the last half of the payment because the job was not finished, but Andrew wanted to charge interest on the unpaid balance. I paid the 2nd half of the payment, $8709.50. I finally got the screens for the windows, in April, 2022, after contacting the manufacturer, Amerimax Windows, myself, but no screen door for the sliding glass patio door. Amerimax was taken over by Cascade Windows. Cascade Windows apologized for the delay and within 2 weeks I had my window screens. The screen for the sliding glass patio door, however was a different story. Twice, Northern Utah Glass tried installing the sliding glass door, but both times, they said that something was wrong with the screen door, and could not be installed. to this day, I don't have a screen for my sliding glass patio door. I have called Andrew repeatedly and after promising to get the screen, even saying he would make a screen door on at least 2 occasions, still no screen door. This past summer was a very hot and it should've had my screen door to get fresh air into my home. Again, as of today, I have no screen door, and my calls to Northern Utah Glass have gone unanswered. I would appreciate any help with this matter. I have no animosity with Andrew L****** or Northern Utah Glass, I just want what I paid for.

    Business Response

    Date: 04/13/2023

    This customer has been satisfied, job has been fully completed. 

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