Reviews

This profile includes reviews for Alder's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Alder

  450 N 1500 W Orem, UT 84057-2829

• 

  Alder

  3135 Millbranch Rd Memphis, TN 38116-1917

• 

  Alder

  2009 Macarthur Dr STE 4 Bldg 8 Alexandria, LA 71301-3774

Review Details

• Review fromJanitza B

  Date: 10/27/2022

  1 star
  SCAMMER I literally got their equipment just before the hurricane and then I had to evacuate. Then they had the nerve to charge me about $45 for absolutely nothing. I sent them there equipment back in top condition (didnt even break the seal on the box) and with the initial payment to get started they owe me about $85. They said they had to charge me a restocking fee and did not even bother waving it due to the hurricane and all. So all in all THESE PEOPLE ARE HIGHLY AND EXTREMELY FRAUDULENT. ALL THEY CARE ABOUT IS TAKING YOUR MONEY AND NOTHING MORE. In my home $85.00 can do a lot especially for a single mom with 2 children.

• Review fromSherman M

  Date: 10/24/2022

  1 star
  They get a negative 1 star.This company is a scammer company. They prey on senior citizens and sick people. We move my elderly sick dad out of his house in 2019. On March 2, 2022 we boarded the house had all utilities disconnected & moved my dad to TN. This company is still trying to charge my father for service that he is not getting. I have emailed and called requesting that the services be cancelled/disconnected. Alder refuses to cancell his services. We need to file a class action lawsuit against this company.

• Review fromHarold C

  Date: 10/17/2022

  1 star
  This company is worthless..I have been trying to get our alarm repaired since the middle of September and the technician never showed up and no phone call from this company. I was on the phone over 2 hours this morning and finally got a technician to come out in November, been without an alarm since September. The customer service is beyond horrible,, cant get out of this contract,for whoever reads this and you sign a contract with this company, youre in for a horrible ride.

• Review fromPatricia H

  Date: 10/11/2022

  1 star
  I have called several times about my alarm not working and has been lied to when a technician can come to my address to fix it and constantly lied to over and over again I work everyday when you call them you are on hold for a long period of time their customer service *****.

• Review fromChristian G

  Date: 10/09/2022

  1 star
  The sales Rep took advantage of me. Very well trained in manipulation and very pushy tactics. They make sure, to say the least, possible regarding the fact that you are signing a 5-year contract that auto-renews without warning. The sales rep made sure to say 60 months instead of 5 years and when they say it, they make it sound like 6 months. They talk very fast and are only concerned with making the commission. Suppose you try to get out of the contract once you realize the mistake you made. You either have to transfer the service to someone who agrees or pay the contract off in full. On top of all that, my equipment does not work properly. The sensors will not connect to the panel and the service techs are never available to come out. SimpliSafe is a far better company and would have gone for them if I could.Spectrum recommended me to Alder when I was setting up my internet. My mistake for taking their word. At the end of this year, I am gonna bite the bullet and pay off my contract in full to get away from this horrible company.

• Review fromMichael B.

  Date: 10/06/2022

  1 star
  Anyone considering this company run the otherwise as fast as you can. I've had this system now 4 1/2 years. From day one has been nothing but problems. Detectors fail, you call to replace them, told would have them in **************** transit. Call again 21 days later they arrive. Main panel fails they say new one arrive in 10 days. Then call an told company would send tech to install. 90 days later no tech. Finally called me after 120 days saying tech was in area. Was replaced. With in 12 hours system failed. 1 week later all Detectors failed. Tried canceling contract . But no, have to pay remainder of contract. Even tho there product failed for almost 6 month of no service. 6 MORE payments and will be out from under there thumb. Again due your homework before considering this company

• Review fromMalcolm A.

  Date: 10/05/2022

  1 star
  This company is using false advertisement to lure customers into their misleading contract promises. Agreed to pay off existing alarm company to sign with Alder. Been waiting since July 2022 for buy out check. As of now, nothing. Each time I call, the check is in the mail. I need help with this matter

• Review fromChristine B

  Date: 10/01/2022

  1 star
  I am in a DISASTER ZONE due to Hurricane *** on *********************. I LOST MY HOME on *********************. I spent almost 2 hours yesterday (the day after the hurricane) being put on hold and explaining to "the first step" in the Alder call center that I have no home and need to cancel service. One woman asked for an "incident report." ARE YOU KIDDING ME? It's awful how I never got to anyone who would actually cancel my service. I have so many things to do during a disaster than to be put on hold. I had to cancel my credit card so that they would not get another dime from me. How terrible that I had to do that under the worst stress of my life.Everything other company I contacted to stop payment/service was great. Alder was the only one that is trying to hide so they could still take my money each month. I think it's terrible that I could ALWAYS get to a person to help me "start service" yesterday - I was desperate and trying to find any human to talk to me. But when I wanted to cancel service, I was on ENDLESS HOLD.

• Review fromNavpreet K.

  Date: 09/29/2022

  1 star
  Dont ever have elder they have no service they are just doing contract for over and over renewing automatically they just dont want to cancel the contract even being them fault

• Review fromDavis C

  Date: 09/28/2022

  1 star
  This company has terrible customer service, no one wants to take the next step solving customer complaint or issues.My cameras have been out since 9/5/22, I tried to reboot or reset with no results, I finally got too speak with someone after 3 days of trying, I was giving an appointment for a tech to come out on 9/27/22, the evening of the 26th I received a phone call stating the tech and my additional cameras won't be out until 12/14/22. In the meantime I am still paying my bill of $81.00 for the 3 additional cameras and signed up for 60 months. But I can't get no service to fix or replace my outside cameras. This is a scam !!I will share my experience about Alder to social media and BBB, This an outrage.