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Business Profile

Computer Repair

Total Tech Care 360, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Repair.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/27/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I canalled this company on 6-12-2024. The company billed me $200. 00 again which i do not want.

    Business Response

    Date: 01/27/2025

    John,

    We emailed you today advising you that we do not have any written record of cancellation from you.  We require written notice for cancellation of accounts.  

     

    Customer Answer

    Date: 01/29/2025

     
    Complaint: ********

    I am rejecting this response because:

     

    Message:  You will have tell Law  enforcement because they said you had the cancellation from me for six months and your being charged!!!!

    I reported it to everyone I said.  My police department and your police department both agree with me.  Also you will have answer to the

    FBI Department.  So, keep lying because you getting in deeper each day!!!!  You do not have the right to tell a customer they can not cancel.

    I am done with you and Total Tech and will not pay you.



    Sincerely,

    **** ******

    Business Response

    Date: 02/04/2025

    This has been resolved and customer has been credited.  

  • Initial Complaint

    Date:04/26/2023

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have paid Total Tech Care $400 on 10/12/2022 good until 1/224 for computer science. I have left numerous messages and emails for the last 2 weeks and get no response. I don't know if they are still in business

    Business Response

    Date: 04/27/2023

    Please call ###-###-####. We are most definitely open for business. We have technicians standing by ready to help you. We have also created a case for you where a technician will call you today.  

    Customer Answer

    Date: 04/29/2023


    Complaint: ********

    I am rejecting this response because:No one from the Company has returned my calls and or emails 

    Sincerely,
    ***** *********

    Business Response

    Date: 05/02/2023

    Hi *****, our technician has tried contacting you several times and sent you an email. Please also call our ###-###-#### for immediate assistance. 

    Customer Answer

    Date: 05/02/2023


    Complaint: ********

    I am rejecting this response because:

    Sincerely,

    ***** ********* I still can't reach them 

    I've gotten no call from them or emails. Don't know what to do?? They don't answer there phone or email 

     

    Business Response

    Date: 05/10/2023

    *****,

     

    Our technician has tried to contact you and is trying again right now. 

    Customer Answer

    Date: 05/11/2023


    Complaint: ********

    I am rejecting this response because:the Company has not contacted me either by phone or email? I have called them and emailed them still no response 

    Sincerely,

    ***** *********

    Customer Answer

    Date: 05/11/2023

    The phone number is *** *** **** The email is **************************** , ******************************* When you call the number it tells you they are very busy and to send them an email or wait on the phone, if you wait it then tells you to leave a message. 

     

  • Initial Complaint

    Date:01/10/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged for an auto renewal last year for $100.00. I called then and they said they could not refund the charge, but would remove the auto-renewal. They removed the software from my computer and I thought it was gone. I was just charged again on 1/8/2023 for another auto renewal for another $100.00. They will not return my calls or emails. Serious scam. Please let me know how to stop them.

    Business Response

    Date: 01/11/2023

    Hi *****,

     

    Our billing manager will be calling you to explain the charge. Thank you! 

    Customer Answer

    Date: 01/12/2023

     
    Complaint: 18715140

    I am rejecting this response because:

    I have left several (3) messages with my name and number to the "billing" department to return my call.  I was told by tech services that this was cancelled, but someone conveniently "forgot" to remove the Auto-Renewal and then was transferred to the "billing" department where I left a message.

    Looking back at my previous statements, I think the original cancellation date was actually in May, 2021 by Phone with a guy named *** Something?. I had contacted them after the $150 Jan 8, 2021 charge to cancel. They said they could not remove the charges up to that point. I did not know that they had started charging me monthly for a service that I didn't know I had. They said that I did not cancel the "security" part of this service and I told them then to just cancel everything and a guy got on my computer and "removed" all of their software. I was told then that someone "forgot" to cancel the Auto-renewal. Well, it seems that someone conveniently "forgot" to cancel it again and now I was charged another $100 for Auto-Renewal 1/8/22. I contacted them again and got the same answer that someone had "forgotten" to remove the Auto=Renewal, but all services had been cancelled previously. They then charged me again in Jan 08, 2023 for $100 for Auto-renewal of this same service that was cancelled. I never know what to believe with these guys and I don't know how to keep them from charging me more to this account. I don't remember giving them a check in the first place so it must have been on my Debit Card/CC.

    This has been a nightmare trying to remove their "authorization". They have odd business hours in mountain time (9-5) and this is supposedly a 24/7/365 service. I have left several messages every time I try to get in touch with them and get the runaround that I said to keep the "security" service which is a blatant lie. 


    Sincerely,

    *********************

    Business Response

    Date: 01/20/2023

    *****,

     

    Again please stop slandering our company with false info. You are mistaken on many accounts.  We have your account closed and wish to not have further communication. 

     

    ************

Total Tech Care 360, LLC is NOT a BBB Accredited Business.

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