Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/29/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’ve contacted Davidson Defense by phone and email with no answer regarding shipment of a charging handle I ordered on January 12th-it is now January 29th. My credit card was immediately charged. All I want is my merchandise or an explanation why it hasn’t been shipped.

• Initial Complaint

  Date:01/03/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid ****** on December 24 of 2024 and I have received nothing and cant even get an email back

  

  Business Response

  Date: 01/13/2025

  We appreciate your patience and feedback! Our agents have been in contact and provided more information about the shipment of the order. Our agents are happy to give their support and wish to provide everyone with a wonderful support experience!

  Our teams are working hard to help all in a timely manner and once again, we appreciate all the patience and feedback!

• Initial Complaint

  Date:12/10/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order placed 2 weeks ago. My credit card was charged immediately. Order has not been shipped yet per Davidson Defense policy statement. I have reached out 2x through e-mail and no response by Davidson Defense. A simple response would have been helpful and would have avoided this complaint. They apparently do not care about their customers or customer service. Fulfilling an order, after payment, should not take this long. Failing to respond to a customer inquiry after payment has been received is inexcusable.

  

  Business Response

  Date: 12/11/2024

  Thank you for your feedback and we appreciate everyone's patience during the holiday season! We have reached out to answer any questions and the order has been shipped as well.

  We are working hard to get all order shipped quickly and reach back out in a timely manner, so we appreciate this being brought to our attention!

  Customer Answer

  Date: 12/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:11/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Filed clame on November 10th because the wrong gas block was sent with my order. I received an auto response email requesting pics and more information. I submitted the information requested. Waited a couple days with no response so I called. Sat on hold for quite some time with no acknowledgement. Tried again after an hour. No response. Filed another claim 2 days later on the 14th. No reply. Called twice this week and left all my information, email, name, phone, claim #. All i would like as some kind of acknowledgement and an eta on the correct part. I don't know how else to get a response.

  

  Business Response

  Date: 11/26/2024

  Thank you for your feedback and for bringing this to our attention! We are working hard to get back to everyone in a timely manner during this busy season!

  We have reached out to resolve any issues, and are happy to provide our best!

• Initial Complaint

  Date:11/18/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for a grand total of $685.85 (with shipping and tax). It has been almost 2 weeks, and still the package has not been shipped! Davidson Defense sucks! DD was happy to immediately charge my credit card, but moved at a snail's pace to deliver. Their turnaround time is ABSOLUTELY INEXCUSABLE!Here is the sequence of events:1) On November 7, order was placed, 2) On November 13, I called (spoke to ***** *.) and was told that my order was "in process"., 3) On November 14, I called (spoke to ******* *.) and was told my order was "in process"., 4) On November 15, I called (spoke to ****** *.) and was told my order was "packaged" and ready to ship. But for some reason it did not ship. 5.) On November 18, I called and was told the the order was "packaged" and that it would ship that day as soon as the carrier picked it up. I was told specifically that the carrier actually does work on Mondays and would in fact pick it up that day. Needless to say, the order did not ******* I supposed to believe that the carrier didn't drop by on Monday or did they lie to me? I am a repeat customer. If this is how they treat repeat customers, then my advice is STAY AWAY! There are many other places where you can buy the same stuff for roughly the same price. I just want my stuff delivered in a timely manner. Is that too much to ask?! Nearly all online stores ship within 1 to 2 days.

  

  Business Response

  Date: 11/21/2024

  We appreciate your feedback and our warehouse is working hard to get orders shipped quickly! The order has been shipped and an email with tracking information sent as well. We are happy to answer any additional questions and provide what we can for our clients. We are also always working to improve shipping and support times, and invite your feedback so we can better our company for you!

  Customer Answer

  Date: 11/24/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ****

• Initial Complaint

  Date:11/14/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered the wrong items and have been trying to cancel my order.i was told that it was cancelled but I haven't been reimbursed yet

  

  Business Response

  Date: 11/21/2024

  Thank you for bringing this to our attention! Our team is reaching out to provide further information regarding the status of the refund. We are working hard to respond to all inquiries and if there is anything else you need assistance with, please feel free to give us a call!

• Initial Complaint

  Date:10/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to get my order cancelled for days after they placed it on hold and they will not respond to my emails or answer the phone.

  

  Business Response

  Date: 10/23/2024

  We appreciate your patience with us as we are working hard to get back to all our customers in a timely manner!

  We have reached out to the customer and fulfilled the request! We are very grateful for the customer reaching out and working with us. Our agents will always give their best and are happy to assist you!

• Initial Complaint

  Date:09/27/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered an upper that said was in stock. Credit card was immediately charged. Later, received an email saying it was out of stock. Called ******* Defense but you get an automated voice that say press 1 to talk to someone. Pressed 1 and waited. Then automated message says press 1 to talk to continue to wait or press 2 for callback. I pressed 1 and it went beep then a pause and it hung up. I called 3 more times and it did the same thing. Finally, I pressed 2 and left my information. Surprisingly, I never received a call back and Im still out the $390. STAY AWAY from Davidson Defense, my experience tells me they do not care about customers or repeat business. STAY AWAY from them.

  

  Business Response

  Date: 10/02/2024

  Thank you for your feedback! Our agents are working hard to get back to everyone in a timely manner, and we love to provide the best support we can! We have reached back out to the customer regarding their order and are happy to provide any more information or assistance that may be needed. We appreciate you reaching out!

  Customer Answer

  Date: 10/02/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  The item was shipped the day I filed the complaint and I received an email response from Davidson Defense the day after it was delivered. 
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:03/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase two charging handles on 2/6/24. The items shipped on 2/8/24. It is now 3/13/24. I have contacted them numerous times and keep getting the back and forth excusses. My package has jumped from shipping locations in Georgia 38 times in the last month and a half. I'm being told to wait a little longer to see if it arrives, if not, they will file a missing items request with USPS. I have filed a USPS missing request on my end twice!! For some reason i have a tracking number (the reason i see my item bouncing around Georgia) but USPS can't find it!!!!! I don't know what's going on, but with DD's reputation I can only assume it's something on their end that has this package in limbo. The last time i looked, it was transfered to Decatur, Georgia for the 9th time. I feel they should call it a loss and ship out a new package overnight at their cost. If they are not willing, i want my money returned ASAP and i will shop elsewhere.

  

  Business Response

  Date: 03/14/2024

  Thank you for your feedback!

  We have been working with this customer to help with their shipping issue. Since we are not the carrier, we do not have control over the package once it leaves our warehouse. We have spoken to USPS and they had run into some processing issues and the package was placed on the wrong truck. The shipment was delayed, but is now on it's way to the customer and receiving updates. We have contacted the customer again to provide them with this and more information regarding shipping. If the package does not arrive, we are happy to assist them in filing a claim with the carrier. We thank the customer for their patience and for working with us on this issue!

  Customer Answer

  Date: 03/16/2024

  
  Complaint: ********
  
  I am rejecting this response because:
  USPS has already sent me a refund check. This is because I had to contact them twice about my shipment. I believe this is something DD should have done for me the first month and roughly 40 trips between post offices. 
  Sincerely,
  
  ****** ********

  

  Business Response

  Date: 03/18/2024

  Thank you for this additional information!

  We would love to further assist the customer, and we are currently awaiting their response to our email. We strive to provide the best support we can and have offered to help this customer with their claim. Per our terms and conditions that the customer agreed to at checkout: "Because carriers are no longer offering delivery guarantees without shipping insurance, it is highly recommended that you purchase package protection from us with your order. If you choose to forego our shipping insurance the risk of loss passes to you. If a claim is needed to be filed and you elected to not purchase insurance from us, we will be happy to assist you with your claim filing if you would like, but as a reminder, because you elected to not purchase package protection from us, we are not responsible for replacing the lost or stolen items, or payment for such."

  Despite our terms we were and are still more than willing to help this customer in any way we can. We are awaiting their response and hope we can provide them with a positive resolution to their shipping issue!

• Initial Complaint

  Date:03/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My problem?I'm using up my valuable personal time contacting a company that had no problem taking my money, electronically, within moments, but have a problem with responding to my request to return an unwanted /terrible product.Tried contacting them on these dates, via email:2/1 2/11 2/15 3/1 As of 3/9 no response.Please help.order #DD-314174

  

  Business Response

  Date: 03/14/2024

  Thank you for bringing this to our attention!

  We apologize for any inconvenience our delayed response may have caused. We have reached out to the customer to resolve any issues and are beginning a return for order DD-******. *************, we will proceed with a credit or refund as the customer would prefer. We are taking steps towards improving our response times so we can take care of our customers in a timely manner, and we greatly appreciate the customer's patience!