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Complaint Details
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Initial Complaint
02/15/2025
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Purchased an FRT during their Christmas sale for 499.99. Along with a charging handle. Packages arrived opened and retaped with the FRT missing. I contacted them via email and phone immediately, receiving the run around and after 2 solid months of begging for a replacement or refund, was told it isn’t their problem and to take it up with usps because they didn’t insure the package. Now I’m out over $500 on an item and was lied to for 2 months waiting for this to resolve. I sent dozens of emails, made at least a dozen phone calls to them, even if I were to be able to file a claim with usps it is too late now because it has been 72 days since it “shipped”. The crooks need put out of business and Patricia or whatever her name is that is in charge is the biggest problem. These people are crooks. Do not purchase anything from them
Business response
02/27/2025
We appreciate you taking the time to reach out so we could address this issue. It looks like we dropped the ball on this one. While the customer chose to decline the package protection option at checkout, we still insured the package due to the cost of the order, however, we failed to file a claim on our end and didn't provide the best assistance to the customer in order for them to successfully file a claim either. We have had some management changes and it appears this issue in particular was lost a bit in the shuffle and was not properly addressed. This experience does not reflect the level of service we have worked to provide for all our customers.
We have reached out to the customer today and were able to find an agreeable solution to the issue. We apologize for the delay in resolving this matter and look forward to another shot in the future at assisting the customer with their shopping needs. Thank you for your time.
Initial Complaint
02/06/2025
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Purchased a complete SCT lower frame and a DTT G19 upper. The pistol has not functioned properly with the parts they sent it with or with stock glock factory parts. I basically have a useless pistol now. They don’t answer the phone, it takes you straight to voicemail. They don’t have an email address listed. I’ve been an armorer for a long time, this thing is a piece of junk and dangerous.Business response
02/25/2025
Thank you for reaching out so we could take a look into this issue. We apologize for the issues with our phone system as it sounds like the customer reached out for help unsuccessfully. We have reached out to the customer via our email support system as it appears we never received an email with the required/necessary pictures and video of the issue with the product.
We have provided links to all the relevant support systems we have available for all our customers and are just waiting on an email response so our gunsmith can take a look and attempt to diagnose and help troubleshoot the issue. Once we receive that information, we will get this addressed and the customer taken care of as quickly as possible. Thank you for your time.
Initial Complaint
02/05/2025
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I attempted to purchase firearm parts on January 22nd, 2025. They charged my card then cancelled my order and withheld 3%. The parts I ordered are legal in my state. They have a policy not to sell those parts to **********, yet they let my order go through knowing it would not be fulfilled. They've created a situation where they charge you, won't fulfill the order, then they retain a portion of the refund. This is blatantly illegal. They refuse to give me a full refund, yet the didn't ship anything, nor did they ever intend to. I have issued a chargeback with my credit card company as well.Business response
02/26/2025
Thank you for reaching out so we can address this issue. It looks like the customer placed an order that contained restricted items that we cannot ship to **************** due to the assault weapons ban. Per our terms and conditions, we can ONLY issue a full store credit.
In this instance the customer was upset with that resolution so we offered a refund minus the 3% fee our merchant charges US to issue any refund. This is common with any card processing system. Most companies charge this on the front end but we only keep the 3% in instances such as this where the cancellation was not due to any issue on our end. As it states on our site, it is the customer's responsibility to know the laws and regulations in their area as our system currently does not have the capability to block these restricted orders. So basically, we offered a courtesy refund minus the fee WE are charged, rather than issuing the full store credit that was offered.
We notified the customer of the 3% merchant fee prior to issuing that refund as well so there would be no surprises with the refund amount. For all future orders that are cancelled due to restricted or illegal items, store credit will be our only option. Thank you for your time.
Customer response
02/27/2025
Complaint: 22901920
I am rejecting this response because:The items in questions are not banned by WA state. They can be readily purchased at local retailers. It was Delta's decision to not fulfill the order. Their policy that these items would not be shipped, due to their self-imposed restriction, to WA state were not made clear before the purchase was made.
Sincerely,
***** ********Initial Complaint
01/25/2025
- Complaint Type:
- Product Issues
- Status:
- Answered
They are trying to make me pay for an item I never received and they no longer have in stock.Business response
02/25/2025
We apologize for the delayed response in this matter. This is a complicated and all around unpleasant issue for both parties. We were notified by the customer that the package was received from USPS with an empty padded envelope but they stated that the contents were not in the envelope.
We provided the tracking info and signature confirmation that we obtained from USPS that does not show any shipment/delivery issues and that the package was signed for by the customer.
Unfortunately, it appears the customer declined the package protection service at checkout that we offer for this exact instance where an issue with the carrier arises. In doing so, they agreed to the terms and conditions "By opting out of package protection, I assume liability for any potential loss or damage sustained by the package or its contents during the shipping process."
Even with that package protection having NOT been paid for, we strive to do our best to ensure that all steps are taken such as filing a USPS claim, etc. to assist the customer as best as possible. In this instance however, we received a chargeback dispute from the customer so it gets a little bit tricky at that point.
It appears that we won that dispute due to the fact the package was signed for by the customer and the dispute was not contested by the customer during the 30 day review period after we responded to said chargeback. We emailed the customer to try to resolve the issue before submitting our response to the chargeback. Our system shows that the email was read 5 minutes and 20 seconds after it was sent but we never received a response and therefore had to proceed with the facts that we had.
At this point, since the dispute has been settled, our hands are a bit tied unfortunately. We will include documentation regarding the shipment to this email as well. Thank you for your time.Initial Complaint
12/21/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I ordered an ar15 pistol build kit. It was stated as a complete kit, minus the lower receiver. I was trying to get it built out by Christmas to take my son with it. I have built a number of them in the past. As I got into it I found that it did not have a barrel nut. I contacted the company and have gotten slow responses, 5 days between messages. I have uploaded the pictures that they requested, and each time they want more pictures. I just want the $10 part that was supposed to be included. I have decided to just buy the part locally and not wait for this awful companys customer awful customer service. Buyers be ware!Business response
01/02/2025
We appreciate this issue being brought to our attention and for everyone's patience! Our team has been in contact to help resolve any issues and wishes to provide all we can.
Please continue to reach out and provide feedback as we always want to provide you with a reliant and enjoyable experience!
Initial Complaint
12/13/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
I placed an order on 5 Dec 2024. I received an order confirmation immediately. Their website site states that they will ship orders in 2-5 business days. I can't check my order status and when I email the company I get automated responses and NO answers. I would really LOVE to know when my order will ship. When I can expect it to arrive. If I need my FFL to contact them. Even more importantly, I'd really like them to contact their customers and and answer their concerns.Business response
12/18/2024
Thank you for bringing this to our attention! Our agents are working hard to improve response times during this season and we greatly appreciate your patience!
We have been in contact with the customer and provided updates on the order. It is ready to go and tracking information will be provided via an email from the carrier!
Once again, we appreciate this being brought to our attention and for all your patience! Please let us know if there is anything else we can do and Happy Holidays!
Customer response
12/19/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** ****Initial Complaint
12/10/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I paid for 2 day shipping they offered it I paid 49.71 it was ordered on 12-2 did not ship till 12-4 and I received my product on the 6th have the shipping information it was received on the fourth at 1:43 in the morning at a dropbox somewhere. So they did not fulfill their obligation after they said that they could have two day shipping. I paid an extra $50 or 4971. I did not get what I paid for and they’re telling me to take it up with UPS well I did that and I got all the tracking information if that is needed, please contact me and I can provide it.Business response
12/11/2024
Thank you for reaching out and for your feedback! We have reached out to answer any questions and clear up any confusion regarding the shipping timeframes. We are always happy to help and are working hard to get all orders shipped during this season! We appreciate your patience with us!Initial Complaint
12/02/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Ordered on 11/22 and have yet to even hear from Delta Team Tactical. It has been 10 days and I have yet to receive any sort of update from Delta Team Tactical concerning my order. I have called 3 times on different days throughout the week and sat on hold for over 10 minutes each time. I have also sent 4 emails without any sort of response either. There is a complete lack of care or attempt at any sort of customer service at this company. Still don’t know if this is a real company or if they are a scam website?Business response
12/11/2024
Thank you for bringing this to our attention! We have reached out to resolve any issues and answer all questions, and we greatly appreciate your patience!
We are always happy to help and have a great team working to better your experience!
Initial Complaint
11/23/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a *********** from this company. I received a completely different trigger after long wait. I contacted the company and was told that I would not be able to return it. I am now disputing it with **** and this is the biggest mistake shopping with them. I have spent thousands in the past with them but they really dropped the ball on this one. stay far away from the headache I'm dealing with now!Business response
11/26/2024
Thank you for your feedback! Our agents are here to assist you and answer any questions you may have about your order or the product. The order has been received back by the company and we have reached out to help answer any questions. Please let us know if there is more we can do!
Customer response
11/27/2024
Complaint: 22597511
I am rejecting this response because: No substance.
Sincerely,
******* *****Initial Complaint
11/07/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Company accepted my order for items shown in stock. When I asked for status they could not tell me when they could ship. When I asked for a refund they demanded a restocking fee. You can't charge a restock fee on items you haven't even shipped!Business response
11/12/2024
Thank you for your feedback! We strive to provide the best support and to ship orders as quickly as we can during the Holiday Season.
We have been in contact with the customer to assist in shipping their order out, but a refund was the solution we came to. We are more than happy to further help this customer and would love to provide all we can through the company!
Once again we thank you for the feedback and hope to provide you with satisfying support and resolutions!
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Contact Information
Customer Complaints Summary
133 total complaints in the last 3 years.
24 complaints closed in the last 12 months.
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