Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/09/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  These scum bags 6 months after I made a purchase charged a $39.99 fee as of the other day thinking I wouldn’t notice but I did! I have reached out to them on everything and NO reply, NOTHING! This unethical company is illegally throwing in charges to past customers thinking they can fraudulently steal from us and us not seeing it! This is 100% fraud and illegal and theft, as matter of fact the amount they are doing in total to each customer is probably grand theft which should put them in prison! This company is fraud and needs to be not only out of business but a class action lawsuit needs to be filed and take these thieves to court! I have already started a dispute with my bank, these guys are beyond criminal!

• Initial Complaint

  Date:11/18/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased one of their clippers on Thursday 9/26. I purchased the iFade 2.0 with the upgrade to the 4.0 version. I received the clippers in early October and noticed that I did not get the upgraded version. I sent an email to them on October 13 confirming that they had sent me the upgraded version, and they confirmed they did NOT. I asked for the refund for the upgrade, which was $64.99. I received an email on Saturday 10/19 saying that my refund was being processed, but I have not received it yet. I also requested that I receive a refund for the $39.99 VIP membership that I did not sign up for and also have an email from them stating that they would refund me this membership fee as well on 11/4. So far, none of my refunds have been processed. I am past due a total of $104.98 from iFade.

• Initial Complaint

  Date:11/13/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The product is counterfeit and the upgrade to the 4.0 does not exist. They promised refund and wound up charging me two more times. I am now fighting with my bank. Everyone on here is telling the same story. This is criminal.

• Initial Complaint

  Date:10/28/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/5/24 I made an online purchase at ifade.com for hair clippers that were being sold for $49.99 while placing my order a customer service rep asked if I would like to upgrade the product to the newest model the ifade 2.0. I was told the upgrade would cost $59.99 additional for a total of $109.98. I received the product but unfortunately it was the original version of the product and not the 2.0 update version that I was supposed to receive (the one I paid the additional $59.99 to purchase). I contacted the company through the only communication means that they have available which was email. I told them my problem inform them of the issue and they responded back but unfortunately we're not able to give me any information as to why I did not get the correct product. I made three additional attempts to contact them through email about the problem and received replies but unfortunately none of their replies addressed the situation pertaining to my purchase issue. They were giving me one excuse after the other without acknowledging the error. Further attempts to communicate we're not reciprocated on their part. I could get no further replies from them. 13 days after my original purchase order was placed I received a charge on my banking card for $29.99 from this same company. No explanation as to what the charge was for in the sub context of my statement of charge with my card. I have been unable to get any information regarding the charge due to the fact that communication emails have been and are continuing to be met with no response from the company ifade. Failure to find a another form of communication with the company but there is nothing listed anywhere online that I can find other than the email for customer service listed on their website. I'm not quite sure what BBB can do to help but hopefully what the company has done to me will at least be exposed for information purposes for others to be made aware of. This company has stolen my money. Thank You

• Initial Complaint

  Date:10/22/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went online to Ifades website , to purchase the IFADE 4.0 hair clipper . Bought it , as the site is processing my card . A NOTICE * pops up. Saying , “ your current purchase of our Ifade 2.0, is a prototype, and gives bad fades, success rate of 35-40% good haircut. Upgrade to our IFADE 4.0 , success rate of 95-100% good haircut , for an additional $39.99.” 1st I purchased the 4.0, they did a “ bait and switch” I emailed immediately, and said these are predatory tactics, false advertising. I want full refund . They said , do t worry we’ll send you the 4.0 , to make things right . I said no full refund . They say ok , we’ll refund you . Then sends me a tracking number , for the 2.0. I said , I don’t want any scam products from you , send refund . No response , then they charge my card again for $39.99. So 1st charge $49.99, 2nd charge $39.99. This was Oct 3 rd , the fake tracking info shows that today Oct 22nd the “package” is still in China . This was the worst retail experience I’ve ever had, in my life . Biggest sleazy scam vibe I’ve ever gotten before . I’ve read reviews , and people said , same thing , some people’s got charges 3 times , for they’re faulty clipper . I’m want them to pay for this illegal business activity. American consumers , should not have to deal with this China company , with a USA , address . *****

• Initial Complaint

  Date:10/22/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i made a purchase for clippers and faders, i was charged 3 times and only recieved part of my order. i have tried to reach out to the seller. the email does not work nor does the phone number. i have been unable to communicate with them to get my items or a refund. At this point i do not trust them as a seller and i want a full refund.

• Initial Complaint

  Date:10/15/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the ifade 2.0 on 9/28/2024 (order #*******) upon checking out and after paying the initial $49.99, I was asked if I would like to upgrade to the 4.0 for a limited time offer of $64.99. I chose to upgrade and received a second confirmation email with the receipt and a second order number of *******. I received the package and it is the iFade 2.0. I’ve attempted to call the company and the number is not a valid number. I’ve emailed several times with no response and sent a message through the website, again, with no response. I sent a message through Instagram to try and get ahold of someone, anyone, and alas, no response. The company also charged a fee of $39.99 which evidentially is written somewhere in the fine print that this will be charged monthly until “canceled”. I emailed their cancellation template provided on their website and again did not hear back.

• Initial Complaint

  Date:10/09/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased some hair clippers on the 23rd of September at 12:34pm MT. They sell the ifade2.0 model for $39.99, then offer to upgrade to the the ifade4.0 model for $49.99 instead of $39.99 at checkout. Seems like a $10 upgrade, but if you decide to get the ifade4.0 model instead of the ifade2.0 model, which I did, they charge for both the 2.0 and 4.0 models (39.99+49.99) but only send 1 product!! As soon as I saw multiple transactions on my bank’s app for the 1 item purchased, I reached out to ifade support, [email protected], requesting a cancellation and a refund. This was exactly 2 hours after buying the item by the way, the 23rd of September at 2:34pm MT. They ignored my request and shipped the item the very next day. I reached out again asking them to stop shipping item(s) and to process my refund. The first thing they tried to do is to tell me I was past the 12 hour cancellation window. After I send them screenshots of my initial request, showing that the request happened exactly 2 hours after purchasing, well within the 12 hour cancellation timeframe, they ask me to ship it back to China out of my own pocket for a refund. I refused telling them that it was their negligence and lack of action that led to the item being shipped. Therefore, paying for the return is their responsibility as well. They agreed and told me a refund for the transactions would be processed right away, and that they would send a prepaid label so that I could return the item once received. Fast forward 2 and half weeks later to October 9th… I have yet to receive any sort of refund or notification that it’s being processed. I have not received the item, ifade2.0 or ifade4.0, AND for some odd reason, they decided to charge my card once again, without authorization, 2 days ago ($39.99 on October 7th)!! I reached out yesterday October 8th at 12:24pm MT to follow up on everything, and once again today, October 9th at 9:31am MT. I have not heard back from ifade.co since September 30th at 9:42pm

• Initial Complaint

  Date:10/09/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for a product I never received which was my order number ****** and they will refuse to refund me and now they stole another $56.07 from my account. I want my refund and I want my that was stolen from my account my account.

• Initial Complaint

  Date:10/05/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The original date of the transaction was September 14th. I had purchased the iFade Pro Package for $69.99. When completing my purchase the website then instructs the customer that they can “upgrade” to the “new” 2.0 clipper. The deceiving part is that if you choose to upgrade like I did, the business then charges you an additional $59.99. Once I was aware of this I initiated a cancellation because iFade had already charged my bank account $69.99 plus $59.99. The cancellation process was horrendous because the orders didn’t get canceled until September 20th. That’s when I received an email stating that my cancellation had been processed and I would be receiving the $119.98 returned to my account within 5-10 business days. Lo and behold September 30th I received another charge from iFade for $39.99 for being part of their Membership. I again emailed the business to correct the issue because I canceled the original transactions I shouldn’t be considered a Member of whatever Membership they offer. I received an email last night stating the $39.99 would be returned to my account in 2-10 business days. It’s been past the 10 business days for the initial return of $119.98 and I still haven’t received it. A big issue as well is all communication is via email. This is due to the fact that the number they have on their website is not a valid number. I have all email correspondences between myself and iFade that shows from gross negligence to straight up lies. As a consumer we should be protected against companies as such. They have literally taken $169.97 from my account and I have yet to be refunded for the original cancellations as well as that absurd monthly charge which was unauthorized due to me canceling the original order/s.