ComplaintsforVASA Fitness

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Initial Complaint
09/10/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Have a balance because I am experiencing a financial hardship right now. Was requesting to freeze the membership because I love the gym but I really cannot afford it right now- and was wanting to come back as soon as I am financially able they were not willing to work with me whatsoever. What else is new. They are a huge corporate company that doesn't care about their members even willing to loose your membership over it.
Business response
09/12/2024
Hello,
As a resolve, I have adjusted your balance so you are no longer past due and placed your membership on a 3 month hold. When your hold ends, you will be responsible for any payments owed.
Customer response
09/12/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 22267164, and find that this resolution is satisfactory to me.

Sincerely,

Molly Fielding
Initial Complaint
09/09/2024
Complaint Type:
Customer Service Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I lost my job and tried to cancel vasa membership. But they would not let me cancel until I paid the monthly dues. Like I said, lost my job upon many other life altering events. I tried several times to get them to cancel my membership. Now I just received a letter from a law firm for almost $500. What kind of business doesn't let you cancel then continues to charge you for a membership you are denied because you can't pay the monthly fee. Tell me how this isn't illegal. I have no problem paying back the 1st month I missed payment. After that Vasa became sharks smelling blood in the water. Tried to drain an already struggling family man, like a bunch of corporate leeches. You want money for services denied.
Business response
09/12/2024
Hello,
As a resolve, we would be happy to pull your membership from collections and have you pay us directly for $109.96. Please reach out to us at 385-295-8588 to make this payment.
Customer response
09/12/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 22262798, and find that this resolution is satisfactory to me.

Sincerely,

Don Bauer
Initial Complaint
09/08/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
In November, we canceled our vasa fitness membership. Attached is the email exchange. In January, vasa fitness started charging us again. Attached is all the charges I am seeking refunds for. Vasa Fitness did not have our permission to charge us and we had canceled our membership. I called vasa Fitness regarding this. I was told that my membership was not cancelled due to a billing issue. I was also told they cannot refund me anything. When I asked for them to cancel my membership. They proceeded to tell me they can’t cancel my membership and I have to go online to do it. Attached is a photo of me trying to cancel my membership. It’s giving me an error when canceling. In summary. Vasa fitness will not allow me to cancel my membership. Vasa has Fitness is continuing to take money without my permission. If I cancel my card, they continue to charge me a $25. This is very unethical and not a good business.
Business response
09/10/2024
Hello,
I sincerely apologize for the misunderstanding! We have cancelled the membership, *************** for Chrishaunna Trowers and refunded the payments back to November 2023. The membership has been cancelled and will not be charged moving forward.
Customer response
09/10/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 22256995, and find that this resolution is satisfactory to me.

Sincerely,

Jaden Hirschi
Initial Complaint
08/29/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I called to cancel my membership a few months ago after attempts to close it through the app would not work. On the phone they told me it was canceled and I was good to go. However, I kept getting charged for months. I tried to cancel the membership in the app and I kept getting charged after that too. When I called today to try to figure out what was going on. They tried to charge $46 to cancel the membership because of late fees that were acquired when I closed my bank and the payments stopped going through as well as fees to close the account. I refused to pay the late fees and they agreed to only charge me $20. I agreed to pay those fees so I didnt keep getting charged. However, I payed membership fees for months after they told me I wouldnt be charged anymore and I feel that I was lied to and cheated out of money.
Business response
08/30/2024
Hello,
I would be happy to look into this for you, but I am having a hard time locating your membership with the information provided. Can you please provide your membership number and date of birth so I can locate your membership? There are multiple people in our system with your name.
Initial Complaint
08/28/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I paid my monthly fee and it went through on my america first account but said my payment method was declined on ***** app.
Business response
08/30/2024
Hello!

Thanks for reaching out. That is odd, I see that the payment declined but am not showing that your account is past due. Can you confirm if your app is still showing delinquent?
Initial Complaint
08/26/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I recently joined VASA Fitness for the sole reason that they provide childcare for members during workouts. About three weeks into my membership there, all of their daycare staff seems to have quit and so the service is no longer offered. They are still advertise daycare on the outside of the facility and on their website despite the fact that they are not providing this service. I called to request a reduction in my monthly membership cost or a cancellation due to the lack of this advertised service, and thus my inability to use their facility, and was told that I could cancel if I wanted to pay around $140, and that **** could decide they werent going to offer childcare at any point.
Business response
08/27/2024
Hello,
I apologize for any inconvenience! The membership you are on does not include KidCare, so you likely were paying the daily check in fees. We are unable to lower the price of your monthly membership dues. However, I would be happy to post a one month credit to your account as a resolve. I understand your frustration regarding this!
Customer response
08/27/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********. I appreciate your response and find that this resolution is satisfactory to me.

Sincerely,

*******************************
Initial Complaint
08/22/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
YOUR ACCOUNT NUMBER: ******* Agreement with: VASA Fitness Current Balance: $250.84 I did not sign any contract with vasa at all or opened account with them. I called vasa multiple times and emailed them about my concern and my bank account misuse but vasa kept saying i owe money. I never been t vasa or gym one day also so this collection is false so please take off my account.
Business response
08/27/2024
Hello,
It is possible that you were the responsible party on an account that was written off to collections. Did the statement you received from Aldous give the name on the account that was written off?
Business response
09/11/2024
Hello,
As a final resolve, we have pulled the membership from collections with no payments owed.
Customer response
09/11/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 22180745, and find that this resolution is satisfactory to me.

Sincerely,

Shyamala Devi Selvaraj
Initial Complaint
08/16/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I purchased a gym membership in June 2023. I wanted to cancel a couple months later but was informed there would be a hefty $50 charge on top of the $25 fee to cancel if I did so before six months. So I waited until month seven or eight and tried to cancel again. Same exact thing. They would not remove the $50 charge even though it was outside the first six months. Eventually I got ahold of someone who helped me cancel for the regular $25 fee, but suddenly Im being bombarded by a collection agency telling me Im several months overdue for payment, close to $200, when each month was only ~$27. I discovered that someone had sent an email to my old inaccessible account stating my balance was overdue and I needed to pay it before it was sent to collections, regardless of the fact that I had completely cancelled my account and have not visited this gym in well over a year after having cancelled within the first few months of this year, 2024. However I cannot access that account anymore, hence my new email, so I never received notification of this mistake on ***** behalf. The gym is also unwilling to correct said mistake.
Business response
08/19/2024
Hello,
Thanks for reaching out! I apologize that this has been your experience. It is our member's responsibility to ensure their contact information on file is up to date in case we need to contact you. I am not seeing a previous request to cancel your membership. The membership agreement does state that we need a written request to process a cancellation. After months of unpaid dues, your membership was written off to collections. At this point, you would be responsible for reaching out to them to pay off this balance.
Initial Complaint
08/14/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have a past due amount. That I'm unable to pay at the moment due to financial hardship. Rather than continuing racking up bills i cant pay. I tried to cancel and they will not let me till the bill is paid. So more is going to a bill i cant pay. Is this not illegal?
Business response
08/19/2024
Hello,
I apologize for any inconvenience this may cause. The membership agreement does state that memberships must be up to date on payments in order to cancel. You can reach out to our billing company at *************, and they can assist you with setting up a payment plan.
Initial Complaint
08/09/2024
Complaint Type:
Customer Service Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
wouldn't let me quit without a 60 day notice. then required me to pay a FEE for price guarantee, when I am quitting.
Business response
08/12/2024
Hello,
I apologize for any inconvenience. The membership agreement does state that we require a 30 day notice to process a cancellation. This means that any payments set to draft within 30 days of request to cancel are owed. Since your Rate Guarantee Fee was owed within the next 30 days, it was required to cancel. However, as a courtesy I have gone ahead and refunded the Rate Guarantee Fee back to you. You still have access to the facility until 9/15/24.
Customer response
08/14/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************

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