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Business Profile

Healthcare Management

Nomi Health, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Healthcare Management.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/16/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    THIRD PARTY PAYMENT CENTER FOR INSURANCE COMPANY UNWILLING TO CHANGE METHOD OF PAYMENT.

    Business Response

    Date: 10/24/2024

    Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience and frustration experienced by the provider during this process.

    At Nomi, we are committed to delivering the highest standard of customer service and efficient payment solutions for healthcare providers on behalf of our customers. We understand that clear and effective communication is vital in achieving this goal.

    Upon reviewing the complaint, we discovered that the provider's attempts to reach us were routed through our technical support center rather than directly to our contact center payment operations team. This misdirection led to unnecessary back-and-forth communications, making the experience cumbersome for the provider.

    We have since assisted the provider in changing their payment method. To prevent similar situations in the future, we have reviewed and enhanced our customer feedback and complaint channels. These improvements include better routing of inquiries to the appropriate departments and streamlining our communication processes to facilitate more efficient interactions.

    We value the provider's feedback as it helps us identify areas for improvement. Should there be any further concerns, we encourage the provider to contact me directly at *********************************** and I will be more than happy to assist.

  • Initial Complaint

    Date:02/05/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, In November, I noticed that my Cigna Health insurance had two charges for $220 each that were rejected by my insurance. I processed one payment, thinking it was related to my recent doctor's visit since bills don't appear immediately. As I was going to process the second payment, I realized that the charge was instead for 2 COVID tests conducted in 2022/2023. These tests were taken onsite at my previous employer, the ********** ****** government, covering all COVID costs for employees and residents during another COVID peak. For whatever reason, Nomi Health decided to charge my health insurance outside of the 180-day window of submission. I immediately contacted Nomi Health to request a refund for the $220 and remove the second charge. They said they would refund me as I should not have been charged for the $220. After several emails back and forth, they stated that I needed to reach out to Cigna because that is where I processed the payment. I contacted Cigna, and they connected me with InstaMed, who confirmed that the refund would need to be processed by Nomi Health since they had received the money in their account. InstaMed shared instructions and a number for NoMi Health to call to process a refund. Again, I followed up with Nomi Health for my refund with this new information. They told me they needed to contact the billing team and would contact me once they heard back. I have followed up several times since then and have not heard anything. I want your assistance with this matter, as it has been three months. Attached are my email back and forth with Nomi Health, documents from InstaMed, and my payment confirmation. I appreciate your time and assistance on this matter. Best regards, *** ****** ###-###-####

  • Initial Complaint

    Date:10/03/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 6/22/22 I underwent COV**-19 testing at a location sponsored by Miami-Dade county. Although the service was offered as being free, patients with insurance were asked to provide it, in order to attempt to receive reimbursement from the the insurance companies. Just today, I received an Explanation of Benefits (EIB) advising the entire amount was disallowed as the claim was not submitted within the appropriate timeframe. The Nomi portal is not designed to promote easy access to contact methods. Furthermore,I am homeless. The address listed in the ** I furnished is not one where I can receive correspondence. Rather, the ** Box listed in this complaint can be used to send any mail, as can the email address listed.While it would have been very easy to simply advise that I did not have insurance m, I acted appropriately and offered support for the success of the system. It is my concern that at this point the denied claim *** actually generate a bill, which would be sent to collections. This is a disservice to me as no money would have actually be due, in the absence of insurance. Kindly reply and advise the status of this matter. It was not my first visit to NOMI and I underwent tests, in part, to support the process. Thank you.

    Business Response

    Date: 10/05/2023

    Nomi Health attempted to reach the patient on 10/04/23 by telephone with no answer.  Nomi Health also sent an email to the concerned on 10/04/23 advising that he received an Explaination of Benefits and it is not a bill, invoice or otherwise.  Under the Cares act, the patient's insurance was billed for the balance of the service and this will result in an EOB being issued, however it is not intended to be a bill.  The patient has no out of pocket obligation nor is it implied as such in the EOB.  Please close this complaint as resolved without any implication to Nomi Health's BBB record.

    Customer Answer

    Date: 10/05/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

Nomi Health, Inc. is NOT a BBB Accredited Business.

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