Complaints

This profile includes complaints for Havenpark Communities's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Havenpark Communities

  51 W Center St Ste 600 Orem, UT 84057-4605

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  Havenpark Communities

  750 Technology Ave Bldg F Fl 2 Orem, UT 84097-6204

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live in the Meadow Lane Community in Traverse City, MI. On July 4,2022, I had a water leak from the hose bib on the outside of my home. I called the phone number of the community office multiple times before it was answered. Ashley was rude and when I described my problem - that I need someone to come and shut off my water at the main line so I could repair the hose bib, she told me that no one was available, and what did I expect her to do. Yes, it was inconvenient timing. For myself as well. Ashely said she'd see if she could get anyone and call me back. No call back. What did I expect her to do? Her job. Pretty simple. July 5, 2022, I called the office again. As usual, no one answers before 9:30 during the week, even though the office opens at 9am. Amanda finally answered and told me that the maintenance guys were busy and someone would call me back. No call back. I'll have to hire someone to come and turn off the water - if they even can - and I would like a full refund of those charges. I searched google far and wide and there is no phone number for Havenpark Management. The only number I did come across was for a young lady who was pretty new and it was her personal cell number. Outrageous. I would really appreciate a contact from Robbie P**** to discuss other issues with the office and maintenance personal of this community. Everyone wants a safe and decent place to live, and no one should have to put up with the inappropriate and rude comments that come out of that office.

  Business Response

  Date: 07/11/2022

  Thank you for reaching out to us about the issues regarding the leak at your home. We truly apologize for the mis-communication regarding this issue and the problems it has caused you. I have researched this issue, and found that due to an emergency our maintenance were not available to assist. When a homeowner has a leak, it is the responsibility of the resident to be able to fix it. We are always willing to help when possible, but in this instance because of lack of maintenance staffing, we were not. We apologize for the lack of communication regarding this issue and will be in touch to see if there is anything in addition that we can do to assist you.
  
  Again, we apologize for the this not being taken care of sooner. Please contact [email protected] or the community directly, if you have any further questions or concerns.

  Customer Answer

  Date: 07/12/2022

   
  Complaint: ********
  
  I am rejecting this response because:

  I was told by the community manager, who didn't answer until my second call and when she did she was rude, that the maintenance men were both out of town.  There was no emergency at that time. One of us were lied to by the community manager.  Not surprising.  She could have, and should have, come out herself to assess the situation.  The previous manager would have.

  I only needed them to come and turn off the water at the main so that I could make the fix.  They were unnecessarily rude and unhelpful over the course of three days, and it cost me $135 to hire someone to take care of it.  I Would like to be reimbursed for this as it should have been an easy fix with zero cost, which it was not due to incompetent community management.  This place has gone straight downhill under the current management.  

  
  
  Sincerely,
  **** *****
  

• Initial Complaint

  Date:05/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a handicapped veteran and have contacted Hey haven park on many occasions many occasions about a dangerous situation with my driveway and and garage floor which which they own.. It is cracked and heaved all over the place And it is dangerous for me to even try and get to my car. I have been told in the past that they would correct it but nothing has ever been done.. They have a very high turnover rit's turnover rate for local representation and The corporate level completely ignores my request and inquiries.

  Business Response

  Date: 06/01/2022

  Thank you for reaching out to us about the issues surrounding the repairs needed to your garage floor and driveway. We truly apologize that this has not been addressed prior, and the undue stress and problems it has caused you. I have researched the complaint,and the Regional Vice ********** **************** is working directly with the new Community Manager, *****, to ensure this is taken care of promptly. We have reached out to multiple vendors to complete a bid for the work that is needed.The Community Manger and Regional Vice President have reached out to you (*****************) several times to better understand the issues. Once we are able to make contact, the team will ensure the vendors are scheduled and issues are resolved promptly.  
  
  Again, we apologize for the this not being taken care of sooner. Please contact ************************************************* or the community directly, **************, if you have any further questions or concerns.
  

• Initial Complaint

  Date:05/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Several of the street lights are out in Havenpark's ******, **** community. We have had residents fall because of no lights and several vehicles are being broken into in the dark areas of the community. We have addressed this issue for the last six months with the mobile home park managers and the district manager. Calls have been placed with Havenpark corporate office, but nothing is being done. This is just one of several matters we are dealing with in ******'s *********************** mobile home park. The street lights are causing a safety hazard so are at the top of our list. Thank you for your time.

  Business Response

  Date: 05/06/2022

  Thank you for reaching out to us about the issues surrounding the street lights that are currently not working at ***********************. We truly apologize that these lights are not operational and the issues that it has caused. I have researched the complaint and have been able to confirm that the Community team has multiple vendors scheduled to come evaluate and fix the lights next week. Again, we apologize for this not being taken care of sooner. Please contact ************************************************* if you have any further questions or concerns.