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Business Profile

Used Car Dealers

Avanesyan Motors, LLC

This business is NOT BBB Accredited.

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Complaints

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Complaint Details

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  • Initial Complaint

    08/01/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I purchased a car from Avanesyan Motors on July 13th 2024. I was told it had no issues & the test drive displayed that. I went ahead with the purchase paying close to 7500 in cash. I was happy I hadn’t had a car in months my kids and I were ubering everywhere ! That happiness quickly went away when I realized driving home not even 5 minutes from the dealership that the car had some major issues. It would rev up and the engine was extremely loud. The check engine light came on. I got home parked it and turned it off. It never turned back on. I contacted the dealership in texts showing a code reader and everything and they said to bring it into their shop they would look at it. I was unable to immediately because of my health issues I’ve been dealing with while being a single mom of autistic children. So when I was able to bring it in. I had the car towed to their shop that cost me 75$ on 7/29/24 I haven’t been told anything about what’s wrong with it or what we will do moving forward as of 8-1-24. I’ve asked several times to speak to the manager or owner I’ve been lied to about where he is and his name. This has been a nightmare. I do not have money to fix the car especially if it’s major. I spent almost all of my money on a car for my kids. I need help resolving this. I’d like either everything to be repaired for free. The car exchanged or a full refund. I have documented everything. I will upload some here. Please help me.

  • Initial Complaint

    06/06/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I traded in my vehicle on April 1, 2024 and purchased a vehicle from this dealer. Contract stated they were to payoff the current loan of the trade in. -As of June 6, 2024 (today) the vehicle has still not been paid off. I have received multiple calls from my bank regarding the “late payments”. I have incurred late fees and “bad marks” on my payment history. I have informed the bank that I traded it in, and gave them the dealers information. -As of today the vehicle is still registered to me. - My plates were not returned to me by the dealership. - All attempts by phone and text to get a manager to call me and/or my husband back have failed. The manager never seems to be there when we call. - DMV advised me to fill out a TC 451 report and turn back in to them. I will do that this evening. - I filed a police report today to have a record of the issue so I can give that information to the bank. - I was able to get the license plate number from the officer, so I can now inform the DMV officially that I no longer have the vehicle. -On a side note. The vehicle was listed online for a cheaper price than it was on the lot. They would not honor the online price.

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BBB Rating & Accreditation

F

This business is not BBB Accredited

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Years in Business: 8

Customer Reviews are not used in the calculation of BBB Rating

Reasons for BBB Rating

Contact Information

1745 S State St

Orem, UT 84097-8008

Visit Website
(801) 513-6629

Customer Complaints Summary

2 total complaints in the last 3 years.

2 complaints closed in the last 12 months.

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