About
Overview
BBB Accredited Since: 1/16/2020
Years in Business: 18
Payment methods:
We encourage all of our travelers to pay by way of bank transfer through our secure and online invoicing system (ACH transaction or eCheck). This method along with payment by check (via snail mail) do not incur any additional costs or fees.
We also accept all major credit cards and PayPal. The payments are accepted with special arrangements based on the individual client's situation. You will be able to use these options in our online invoicing system.
BBB Accreditation & Rating
About This Business
travel organization for families, honeymooners, groups of friends.
Products and Services
Business Details
- Local BBB:
- BBB Mountain West
- BBB File Opened:
- 1/10/2020
- Business Started:
- 7/11/2006
- Business Started Locally:
- 7/11/2006
- Business Incorporated:
- 7/11/2006
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Names:
- Costa Rica Explorations, LLC
- Business Management:
- Mr. John Rabenau
- Ms. Molly Alden Rabenau, Co-Owner
Additional Contact Information
- Principal Contacts
- Mr. John Rabenau
- Customer Contacts
- Mr. John Rabenau
- Additional Email Addresses
- Sales: Email this Business
- Technical Support: Email this Business
- Customer Service: Email this Business
Additional Information
- Refund and Exchange Policy
- Costa Rica Escapes recommends that our travelers purchase travel insurance to protect their investment. Having a policy like this can make a complicated situation, like a last-minute cancellation, very simple. We've dealt with many situations where our travelers have to cancel and due to an insurance policy, they received a refund. We can make recommendations for travel insurance policies.
We handle each cancellation policy on a case-by-case basis. Our "official" umbrella-cancellation policy indicates that within 35 days, your trip is non-refundable; however, there is much more that goes into this when the rare case of a cancellation presents itself.
Costa Rica Escapes is a small travel organization, and we understand that if someone if having to cancel a trip to Costa Rica it is usually not for a good or happy reason. Our philosophy is not to make an already bad situation worse; therefore, we do every thing possible to get your money back in order to refund (or credit) it back to you.
In the case that you have to cancel your trip, we ask that you inform us right away. The more time that we have to recover funds and deposits, the better our chances. Costa Rica Escapes has well-established relationships with the providers that we partner with; therefore, more often than not our partners understand these unique cases and are willing to work with us in providing refunds or credits. In turn, we provide this to you. In the very rare case that a deposit or refund can't be given, funds are lost; however, we are almost always able to get at least a note of credit to use at a future date. - Business Categories
- Travel Agency, Online Travel Agency, Travel and Tourism Education
Industry Tip
More Resources
Featured Content
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.