We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Vitamins and Supplements

The Spa Dr., LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

Customer Complaints Summary

  • 14 total complaints in the last 3 years.
  • 9 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/08/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company enrolled me in a subscription without my knowledge. I bought a product, nowhere did it say it was a subscription. I never consented to a subscription. I called and emailed and you can’t reach an actual person.

    Business Response

    Date: 04/16/2025

    Hi *******, thank you for bringing this to our attention, and we're truly sorry for any confusion or frustration this experience has caused.
    Please know that your subscription was canceled as of April 9, and we have processed a full refund of $52.44. This amount should already be reflected in your account.
    We appreciate your feedback and are continuously working to improve our communication and customer experience. If you have any further questions or need additional assistance, please don’t hesitate to reach out to us at *******@thespadr.com or call us at +1 (361) 310-****.

  • Initial Complaint

    Date:03/25/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I order once from them to TRY and the product gave me a severe rash so I never ordered from them again. Now they have made deductions from my debit and credit card accounts and say they are shipping me additional product. I tried to call them but no one answers. I emailed them at least four times and one response said they will not refund my money and said I signed up for reoccurring shipments, which is FALSE. I never do that with anyone one. I am 78! They are taking advantage of me.

    Business Response

    Date: 03/26/2025

    Hi ******, were truly sorry to hear about your experience and any discomfort caused. Weve already canceled your subscription as of March 22, and no further orders will be processed. A full refund of $48 has also been issued to your ****** account and should reflect within 2448 hours. If you need any further assistance, please feel free to reach out to us at *********************************** or call *****************.

  • Initial Complaint

    Date:02/14/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I only signed up to try their product as a trial run. It said nothing about them charging my credit card. When I finally found out what was going on I immediately tried getting a hold of them with no one answering the website chat. It wouldn't let me change my password to login to cancel this subscription I never agreed to. Cancel my subscription immediately and refund me the money. You know, I probably would have bought more from you if you hadn't signed me up against my will. Shame on you.

    Business Response

    Date: 02/17/2025

    We don't have any record of this customer contacting us. Please reach out to customer service at [email protected].  

  • Initial Complaint

    Date:02/03/2025

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Again my first order was made on Dec 20th and mailed after that. When I got the message that you were sending another order it had not been 30 days. I have emails showing that I contacted you Jan 20th which would of been before the 30 day return policy. I ordered your Product on Dec. 20th and it was sent a few days later. When you emailed me that you were sending out another ordered i asap let you know I didn't order another product and didn't want it. The product is unopened and I ask for a refund which you are refusing to do saying refunds are only for the first order if I wasn't satisfied. Your company says 100 satisfaction! This customer service is very disappointing. I will be contacting BBB with a complaint. I have several emails. I just don't know how to send them without copying each one at a time.

    Business Response

    Date: 02/17/2025

    Customer was offered a partial refund but has not responded back to customer service yet. 

    Customer Answer

    Date: 02/18/2025


    Complaint: ********

    I am rejecting this response because:
    This company says that I have not responded to their offer of Half of a refund. However, I have not received any email directly from them. I expect a full refund and willing to send the unopened product back to them.

    Sincerely,

    ******* *****

  • Initial Complaint

    Date:01/05/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company charged my credit card without my agreeing to the charges. They charged $60.00 every month for 3 months. I did not realize they were doing this and I have tried many times to talk to them, but no one answered. I finally got a hold of someone on a chat on their site. I told them I only signed up to try their product as a trial run. It said nothing about them charging my credit card. When I finally found out what was going on I immediately tried getting a hold of them with no answering the phone. When I finally got a hold of someone on the chat they only offered me 20% back of only one charge and not the other 2 months they have been charging me. I told them I want a complete refund because the product did not work and I did not sign up for this. They kept sending me products and I tried to send them back and they refused. I was stuck with this unopened product that I did not want or authorize them to ship to me. I can't believe this company is still in business, but now I know how they are in business and that is because they scam people. Horrible business and I hope more people read the many complaints about The Spa Dr.

  • Initial Complaint

    Date:12/22/2024

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    DON'T ORDER FROM THIS COMPANY. This company I purchased one time from and confirmed it before/when I ordered in October 2024, and they assured me it was a one time purchase as I told them I did not want any subscriptions. Then they billed me in November 22, 2024 for $48 for a subscription that I had not authorized or known about. I have no email of the order but it was delivered and I refused it on 12/2/2024. I have filed a dispute with credit card company but the merchant will not issue a credit because they say the dispute has not been reversed. These people are fraudulent. They should not be allowed to sell products when they falsely advertise. I have no email from them but they assembled an order and placed it in November which I did not authorize. I will fight this and I am not paying and I have tried several times and you cannot get a voice on the phone and just different people emailing you back saying they can't fix it.

    Business Response

    Date: 01/03/2025

    A refund was offered but we are unable to process it since the customer has filed a dispute with the bank. 

    Customer Answer

    Date: 01/03/2025


    Complaint: ********

    I am rejecting this response because:

    My bank closed the dispute and this company would still not issue a credit. I tried for several days contacting them and they keep telling me they can't issue a credit. It's a joke. It's a scam. I reopened the dispute with my credit card company as I have sent back the product and I still do not have a credit for $48. This was an UNAUTHORIZED charge by this company and I had no prior knowledge of this charge. 

    Sincerely,

    ****** ******

  • Initial Complaint

    Date:11/15/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Complaint Description: I purchased a product from The Spa Doctor through their website. During the checkout process, I made a one-time purchase and did not select or agree to a subscription option. However, the company charged my bank an additional $90 without my authorization and claimed that I had enrolled in a subscription plan. When I contacted their customer service to dispute the charge, they insisted I had selected a subscription (which I know I did not) and informed me that the product had already shipped. They offered to refund only 50% of the $90 and let me keep the product. This resolution is unsatisfactory as I never agreed to recurring charges in the first place. Desired Resolution: I am requesting a full refund of the $90 and the cancellation of any unauthorized subscription. I also ask that The Spa Doctor improve their checkout process to ensure customers are fully aware of subscription agreements, as this situation feels deceptive.

  • Initial Complaint

    Date:08/29/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been charged three times for product I have not received, May *****, June *****, and August *****. I emailed them one time and told them. I did not sign up for a subscription. I haven't gotten one product yet. What is this company trying to just take your money!I would like a refund and taken off their subscription.

    Business Response

    Date: 08/30/2024

    **************** reached out to the customer on 6 separate occasions via phone. There was no answer. A voicemail was left on each of those calls. Customer did not return any of the calls. DHL tracking confirms that all packages were delivered to the address in the orders. **************** will attempt to reach out to customer today to confirm subscription cancelation. 

  • Initial Complaint

    Date:04/17/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    April 16th I received an email stating a shipment was on its way from the Spa Dr, with whom I had not placed a second order. I looked into it, and realized they had put me on a subscription which I had never authorized. I immediately cancelled it and I called the company to tell them to refund my account the $79.99 and cancel the order that they had processed without my consent. They then proceeded to tell me how I was outside of the 30 day original purchase window to receive a refund. The company used tricky and misleading business practices as the original advertisement from social media claimed you could try this product risk free for the $39.99 I was willing to pay for the first order. Nowhere did it state you would be signed up for an automatically recurring $79.99 to keep getting sent products. All I need is a paid postage stamp to return this product when it arrives and refund sent to my original payment.

    Business Response

    Date: 04/24/2024

    Customer was unaware that she signed up for a subscription. Agent followed protocol and advised about the return and cancellation policy. Upon consulting with a supervisor indicating that the customer did not receive the shipment, the agent was approved to cancel the subscription and process a refund for the customers last order. 

    Customer Answer

    Date: 04/24/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    Date:04/15/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Avoid this company at all costs. I received notification that this was a subscription and my next order was being shipped. I contacted them immediately and asked them not to ship and to cancel. They stated "they were sorry to see me go but, they would lower the subscription to $39.99 if I stayed" I did not respond because I was not interested in the product for $39.99 either. They charged me $79.99. I contacted them asking what this was all about that I had canceled. Then they issued a credit. I thought that was the end of it. Then I received a box in the mail. I didn't even open it assuming they would be sending me a return label to send it back. I just set it aside and forgot about it. Now today they reversed the credit. I don't know what is going on with this company but, unless you want to waste a ton of time dealing with this I'd avoid it.

    Business Response

    Date: 04/17/2024

    The first interaction with this customer shows that the agent acknowledged the customers wish to cancel subscription. A retention offer was provided and the subscription was paused awaiting a reply. What wasnt known at the time was that another order processed before the subscription was paused. A refund has been processed and the subscription was canceled. Agent will be trained. 

The Spa Dr., LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.