ComplaintsforThe Spa Dr., LLC
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Complaint Details
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Initial Complaint
08/29/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I have been charged three times for product I have not received, May *****, June *****, and August *****. I emailed them one time and told them. I did not sign up for a subscription. I haven't gotten one product yet. What is this company trying to just take your money!I would like a refund and taken off their subscription.Business response
08/30/2024
**************** reached out to the customer on 6 separate occasions via phone. There was no answer. A voicemail was left on each of those calls. Customer did not return any of the calls. DHL tracking confirms that all packages were delivered to the address in the orders. **************** will attempt to reach out to customer today to confirm subscription cancelation.Initial Complaint
04/17/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
April 16th I received an email stating a shipment was on its way from the Spa Dr, with whom I had not placed a second order. I looked into it, and realized they had put me on a subscription which I had never authorized. I immediately cancelled it and I called the company to tell them to refund my account the $79.99 and cancel the order that they had processed without my consent. They then proceeded to tell me how I was outside of the 30 day original purchase window to receive a refund. The company used tricky and misleading business practices as the original advertisement from social media claimed you could try this product risk free for the $39.99 I was willing to pay for the first order. Nowhere did it state you would be signed up for an automatically recurring $79.99 to keep getting sent products. All I need is a paid postage stamp to return this product when it arrives and refund sent to my original payment.Business response
04/24/2024
Customer was unaware that she signed up for a subscription. Agent followed protocol and advised about the return and cancellation policy. Upon consulting with a supervisor indicating that the customer did not receive the shipment, the agent was approved to cancel the subscription and process a refund for the customers last order.Customer response
04/24/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
04/15/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Avoid this company at all costs. I received notification that this was a subscription and my next order was being shipped. I contacted them immediately and asked them not to ship and to cancel. They stated "they were sorry to see me go but, they would lower the subscription to $39.99 if I stayed" I did not respond because I was not interested in the product for $39.99 either. They charged me $79.99. I contacted them asking what this was all about that I had canceled. Then they issued a credit. I thought that was the end of it. Then I received a box in the mail. I didn't even open it assuming they would be sending me a return label to send it back. I just set it aside and forgot about it. Now today they reversed the credit. I don't know what is going on with this company but, unless you want to waste a ton of time dealing with this I'd avoid it.Business response
04/17/2024
The first interaction with this customer shows that the agent acknowledged the customers wish to cancel subscription. A retention offer was provided and the subscription was paused awaiting a reply. What wasnt known at the time was that another order processed before the subscription was paused. A refund has been processed and the subscription was canceled. Agent will be trained.Initial Complaint
04/01/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I wanted to cancel my recurring order subscription. I tried to log into my account, but the website said my password expired. It was supposed to automatically email me a link to change my password. However, I never received the email, so I started a virtual chat with customer support. I asked to have my password reset and for my future orders to be canceled. They confirmed my future orders would be canceled. One month later (3/29/24), I was automatically charged for another order. I tried to log in, but I had an error message saying my password had expired. Yet again, the system failed to send the email to reset it. So I went back to the customer service chat and they told me I had to create a new account. I asked for a refund for my last order since they confirmed it was canceled, but still charged me. However, they could only give me 25% back. In the chat, they confirmed that they had canceled my account, and my orders were canceled. I asked to get email confirmation of my refund and my account being canceled, which they said would arrive after she closed the chat. However, I never received any confirmation emails. The customer service rep's name was ******* and my chat confirmation number was *******Business response
04/05/2024
******** service agent made a mistake and didn't cancel the subscription when it was requested. Agent has been coached. Subscription has now been confirmed as canceled and a full refund of $149 was issued.
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Customer Complaints Summary
6 total complaints in the last 3 years.
6 complaints closed in the last 12 months.