Business ProfileforAllstar Service and Repair

We had a very serious problem with this contractor, who was hired by our neighbor to do a liner/insert to restore her again sewer system, kind of like a "pipe within a pipe." In the course of doing that job, All Star failed to identify that this neighbor's sewer line joined the line from my home where they enter the street, and they ran the liner right over our inlet to the line, thereby cutting us off fully from the city sewer. The result was flooding of my home, and tens of thousands of dollars in damages and repair work to sort out their error. One would expect them to be apologetic and in a rush to help fix the problem. However, when presented with the information of what they had done, All Star instead denied that it was their fault, and instead pointed the finger at the city, saying that the inspection should have caught their (All Star's) mistakes. The city has reviewed and very clearly stated that the fault was, in fact, All Star's, a sentiment shared by two other plumbing companies who have become involved in this mess. All Star further had the audacity to tell us that they'd be happy to give us an estimate to come back out to fix their mistake, on our dime! Really shady, and honestly pretty shocking. I've read a number of reviews on Yelp showing a consistent pattern of behavior like this - people should be very wary of using this company.

We provided a sewer repair service to ***** neighbor as **** is not our customer. All city required permits and inspections were pulled. Multiple technicians as well as city employees were communicated with and viewed our customers line with a camera and no one saw or was aware that the neighbors line tied into our customers line due to the poor condition of the pipe. **** chose to most likely call his home warranty provided company to come assess the drain. For some unknown reason they decided to unnecessarily dig in the road to find the sewer line- not even where the problem was, but just the sewer line. only to find out that there was a liner in it. they than had to dig another spot to tie the line back in at the proper connection. My question is, if the other contractor was so *******************, why when they pulled the city records and found out the line was shared, why not go ask the neighbor if she was backed up? She could have told you the pipe was lined and it could have been addressed. Instead the other company wanted to take you for a ride and your expectation is that we cover their bill for the mistake of digging up a road that didn't need to be dug up in the first place. The service that we provided to our customer was done correctly and to city standards.