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Business Profile

Home Warranty Plans

5 Star Home Warranty Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Warranty Plans.

Complaints

This profile includes complaints for 5 Star Home Warranty Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

5 Star Home Warranty Inc. has 3 locations, listed below.

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    • 5 Star Home Warranty Inc.

      2846 W 2025 N Plain City, UT 84404-9237

    • 5 Star Home Warranty Inc.

      PO Box 223 Roy, UT 84067-0223

    • 5 Star Home Warranty Inc.

      14884 S Heritagecrest Way Riverton, UT 84065-4840

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/20/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a dining room table from ****** Furniture in September of 2022, during which a 5-year warranty was offered to us and we decided to move forward with it. Within this warranty it clearly states that Bubbling, Peeling, or Cracking of a finish are covered. Recently we had an incident where the finish peeled off from the table on a small area. We called and filed a claim. The claim was denied, company is stating that the finish dissolved and "color loss" is not covered yet I have the layer that "peeled" off in my hands. This is clearly a case where a company is trying anything to get out of their contractual commitment when its not a $5 fix. Repairman even said before departing that he'd expect it to be replaced as it was clear it had peeled off and failed.

    • Initial Complaint

      Date:10/20/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On oct 7th 2022 I file a claim , claim #******* for ink mark and discoloration on my love seat. According to my protection plan I am covered for 5 years against stains, ink, crayon, paint, rip, scratch, burns, cracking, break of mechanical. Calm was denied, reach out to the company and was told what’s on the service protection is not accurate even though it clearly state wants included. I sent pictures to the company they didn’t sent anyone out to look at the sofa, try reaching out to a manager and was told they won’t answer my calls.

    5 Star Home Warranty Inc. is NOT a BBB Accredited Business.

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