Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

CCBANK has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • CCBANK

      3280 N University Ave Provo, UT 84604-4405

      BBB Accredited Business
    • CCBANK

      49 W University Pkwy Orem, UT 84058-7333

      BBB Accredited Business
    • CCBANK

      1909 W State Rd Pleasant Grove, UT 84062-4081

      BBB Accredited Business
    • CCBANK

      9080 S Village Shop Dr Sandy, UT 84094-7721

      BBB Accredited Business
    • CCBANK

      549 N State Road 198 Salem, UT 84653-6201

      BBB Accredited Business

    Business ProfileforCCBANK

    Bank
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 7 Customer Reviews

    Customer Complaints

    42 complaints closed in last 3 years

    19 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 8/9/2023

    Years in Business: 31

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Local community bank services including commercial lending, home equity loans, construction loans, lot loans, deposit services and rate products.

    Business Details

    This is a multi-location business.

    Find a Location

    CCBANK has 6 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • CCBANK

        3280 N University Ave Provo, UT 84604-4405

        BBB Accredited Business
      • CCBANK

        49 W University Pkwy Orem, UT 84058-7333

        BBB Accredited Business
      • CCBANK

        1909 W State Rd Pleasant Grove, UT 84062-4081

        BBB Accredited Business
      • CCBANK

        9080 S Village Shop Dr Sandy, UT 84094-7721

        BBB Accredited Business
      • CCBANK

        549 N State Road 198 Salem, UT 84653-6201

        BBB Accredited Business
      Location of This Business
      3280 N University Ave, Provo, UT 84604-4405
      BBB File Opened:
      12/5/2006
      Years in Business:
      31
      Business Started:
      7/29/1993
      Business Started Locally:
      7/9/1992
      Business Incorporated:
      7/9/1992
      Accredited Since:
      8/9/2023
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Alternate Business Name
      • CC Flow
      • CC Connect
      • Today Card
      • Capital Community Bank
      • CCBank
      • Capital Community Bank, Inc.
      Business Management
      • Mr. Michael Watson, President/CEO
      • Mr. Matt Field, Financial Officer
      • Mr. Lee Lamb, Vice President of Marketing
      Contact Information

      Principal

      • Mr. Michael Watson, President/CEO
      • Mr. Lee Lamb, Vice President of Marketing

      Customer Contact

      • Mr. Lee Lamb, Vice President of Marketing
      Additional Contact Information

      Phone Numbers

      Email Addresses

      Website Addresses

      Industry Tip

      BBB Tip: How to choose a new bank or credit union

      Customer Complaints

      42 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      05/01/2024

      Complaint Type:
      Billing Issues
      Status:
      Answered
      Borrowed money from company and paid them off last year only to find they say I still owe them and now it’s on my credit report.
      Read More

      Customer Reviews

      7 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Brenda H

      1 star

      07/16/2024

      They are crooked charging 2.50 interest after the account was paid in full and then a late fee of 397 on to the interest and then another late fee tried to talk to them but they will not do anything but argue with you .

      CCBANK Response

      08/01/2024

      To Whom It May ********** are in receipt of the review filed by ************************* with the Better Business Bureau. Please be aware Capital Community Bank (CCBank) is a Utah state-chartered bank with the ************************************* (FDIC) as our primary federal banking regulator. Consequently, both federal banking laws and the laws of the State of Utah govern agreements with CCBank. We have contracted with third parties to provide certain services on behalf of CCBank.We performed a search of our records, and we were not able to identify an account matching the information provided in this review. Because we cannot confirm an account, we are unable to resolve the concerns further. We encourage **************** to communicate directly with the bank at *************************************** with information to assist in identifying an account so we may work toward a resolution.We strongly recommend that consumers do not share their private personal or financial information with non-regulatory third parties or in any public forum.Sincerely, ************* ********************

      Local BBB

      BBB Mountain West

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.