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Find a Location

United Insurance Group has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • United Insurance Group

      4956 N 300 W Provo, UT 84604-6134

    • United Insurance Group

      PO Box 971000 Orem, UT 84097-1000

    Business ProfileforUnited Insurance Group

    Insurance Companies
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    Auto, Home and Commercial Property, and Liability Insurance Company

    Products & Services

    Auto, Home and Commercial Property, and Liability Insurance

    Business Details

    This is a multi-location business.

    Find a Location

    United Insurance Group has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • United Insurance Group

        4956 N 300 W Provo, UT 84604-6134

      • United Insurance Group

        PO Box 971000 Orem, UT 84097-1000

      Location of This Business
      4956 N 300 W, Provo, UT 84604-6134
      BBB File Opened:
      1/16/2003
      Years in Business:
      26
      Business Started:
      3/3/1998
      Business Started Locally:
      3/3/1998
      Business Incorporated:
      3/3/1998
      Type of Entity:
      Corporation
      Business Management
      • Mr. James Reynolds, Underwriting Department
      • Ms. Lynn Connelly
      Contact Information

      Principal

      • Mr. James Reynolds, Underwriting Department

      Customer Contact

      • Mr. James Reynolds, Underwriting Department
      Additional Contact Information

      Fax Numbers

      • (801) 226-2662
        Primary Fax

      Phone Numbers

      Customer Complaints

      4 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      06/03/2024

      Complaint Type:
      Order Issues
      Status:
      Answered
      ON JAN 19 2024 ************************. BOUGHT A *** FROM US AT PREMIER AUTO OUTLET WE DELIIVERY THE WITH ***** OF INSURANCE BY UNITED AUTO GROUP. TWO WEEKS LATER CUST GOT INTO ACCIDENT. AT TIME WITH TALK TO *************** BASS. HE SEND A AN APPRAISEL PERSON. AFTER FEW MONTHS STALKING WITH **********************. WE SEND ALL THE ***** THAT HE ASK. FOR IT SHOW HIM EVIDENCE THAT THE *** WAS INSURANCE AT THAT TIME. AT THE END ********************** REFUSED TO ****. *************. BASS AVOID TO HELP. ********************** EMAIL ADDRESS IS *******************
      Read More

      Customer Reviews

      5 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Toni C

      1 star

      03/03/2024

      I agreed to purchase homeowners insurance on 11/30/2023 for $995 for a condo I had just purchased good through 6/7/2024. I should have had an HO6 Policy insuring the sheetrock walls in and personal contents. We then received a notice to pay an additional $1,089.81 from UNITED INSURANCE GROUP in Orem/Provo or our policy would cancel on March 1, 2024 despite that fact that we paid for 6 month. We feel this company is unethical. Nowhere in our documents does it state we are required to buy a 1-year policy. This company lack transparency. And, on top of this, one cannot cancel the policy and receive a refund. THIS IS HIGHWAY ROBBERY! What insurance group is not willing to refund if you cancel a policy? The state insurance department regulators need to shut this company down. We did purchase another policy with Travelers at a substantially reduced rate of $316.00 for a full 12 month period. I expect a 100% refund. The State of Utah needs to sanction them or put them out of business.

      Local BBB

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