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Business Profile

Online Dating Services

Top Local Singles

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Dating Services.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/14/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I just became aware that my credit card has been charged on an average 0f 40.00 dollars per month since 10/2024 for a total of 400.00 dollars from ****** ******** I did not approved this charges on my credit card and have never used their services. I called the ****** at the number listed on your BBB page 1-800-861-3002. A call center girl in ASIA answered my call asked me many questions relating to my credit card and wanted an email which I don't have. nothing was resolved.

    Business Response

    Date: 03/16/2025

    Hello,

    Thank you for your message. First of all, we would like to address the fact that the information provided in the complaint is not entirely accurate. While there has been charges placed on the users card for the account maintenance fee, which is clearly indicated in the T&C, the amount in total charges is several times lower than what had been indicated by the user. All charges as of now have been refunded back to the user's card to ensure that this situation is resolved as soon as possible. 

    Customer Answer

    Date: 03/24/2025


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** *******

  • Initial Complaint

    Date:11/19/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Nov. 19th 2024. $39.99 I spoke to them and was informed I was charged a non refundable "maintenance fee" for not logging into my account for over **************************************** ***************** I had them delete my account.

    Business Response

    Date: 11/21/2024

    We have reviewed the case and the refund was processed back to the users original card

  • Initial Complaint

    Date:11/14/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company claims that the women are local but they are not. Some of the women seem to be AI generated responses and designed to get money out of their customers with long winded conversation! Nothing says this is a legitimate company !

    Business Response

    Date: 11/19/2024

    Thank you for your message. We are happy to review the user's complaint and consider potential refund, if user claims are indeed correct, however no active user account was located under the email that this complaint was sent from. We kindly ask the user to reach out to the support email using email ID that was used on the site so that this case can be appropriately investigated. Thank you

  • Initial Complaint

    Date:09/13/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business puports to be a site for connecting with locals. My brother (***** ********** age 67 and not mentally competent) found his way to this site. He has been engaging with a person claiming to be from his town (*************, **) and shown a picture of an attractive 30 year old woman. She has told my brother that she is very excited to meet him and wants to get to know him better prior to meeting. We discovered thru credit card records that they have talked dozens of times over the last month. Each call costing him 40 to 60 dollars. She has yet to set a meeting. It's always,"maybe this weekend." I believe her profile to be fake. She is employed by the business to string my brother along and bill him as much as possible. The company is taking advantage of a gullible, schizophrenic person who is not capable of seeing the ruse.Please make other people aware that the "local" profiles on their site are fake. The business puports to be a match making site; but the advertising is false and misleading.

    Business Response

    Date: 09/26/2024

    Thank you for raising this concern. We would need additional information on the user mentioned in the complained so this case could be investigated further as we do not collect personal information of the users and cannot identify the user mentioned in the complaint. Users can be identified either by their username or email id and we would kindly request to provide that information for further checks. 

    Also, since this concern is raised not by the user himself but by another person (brother), we would need documents proving that the person who submitted the complaint is a legal guardian of the user mentioned in the complaint to ensure that we can proceed and suspend the users account on the guardians request. Alternatively, it is also advised that the guardian limits the users exposure to the internet or to the website so there are no further charges incurred while this case is being looked into. 

    P.S. since the complaint contains sensitive personal information of the user, we appreciate that it is not made public to protect the privacy of the user. 

Top Local Singles is NOT a BBB Accredited Business.

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