ComplaintsforRedstone Residential, Inc.

• Initial Complaint

  02/01/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I moved in to a property managed by this company. I graduated last December and did not need a full year lease; however, I was informed that there were "No more 6-month leases left". This made it so I was stuck in a yearlong lease despite me needing to move in December for an internship. I was required to find someone to sublet the apartment AND pay them $400 dollar transfer fee in order to be completely off of my lease. This left me with $1362.23 as a security deposit refund. I moved out officially December 13th. Conveniently, the company has yet to send me my check. It is now Feb 1st. Jan 27th was the last day that they could mail the check without being in breach of the 45-day period they have as stated in the contract agreement. I called the company multiple times. I was told that it had been "printed and sent" on the 10th of Jan when I called on the 15th. I informed them I still had not received it and they told me to call back the next week. When I called them the next week, I was informed that the check "must have gotten lost in the mail, and I would need to speak to the regional manager in order to be written a new one. I was transferred to a voice mail. I left a VM. I then sent an E-mail requesting proof of when they sent out the first check due to possible violation of my contract agreement. Not only have I not received an email back with the requested info or explanation, but I am also not unable to get any person on the phone when I call. I am always sent to VM. I have not received a phone call back. I have contacted my legal team for next steps in this process as I am reading that this is a common thing that the company does. As a tenant I am required to pay anything owed on time. Why are they snail paced and irresponsible when returning me my own money?? To anyone reading this, go ahead and call your attorney now. And continue to contact them. I am sure they are hoping you will give up so that they can pocket the money. Obnoxious.

  

  Business response

  02/11/2024

  Hi *****,
  
  Which property is this in reference to?
  Please let us know so that we can help address this situation.
  
  Thank you

• Initial Complaint

  01/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have lived in a Redstone property for the last 6 months. Problems include but are NOT limited to: The apartment we moved in to looks nothing like the show apartment (Some examples include the fact that there are no lights anywhere in the apartment other than the kitchen, the ceiling fan is in the kitchen not the bedroom, cabinets tile and fixtures are different, the layout of the living room, and much more)We had to delay our move in by over two weeks, resulting in us having to pay for another place to stay for all of that time and storage for our belongings The apartment was not even remotely ready for move in once we finally were told it was finished. Below is a list of some of the things that were not in working order Garbage disposal Closet doors Balcony door handle Fireplace Kitchen drawer Toilet Sink Washer/Dryer Vents AC We did not have access to wifi for months. As someone with a hybrid work schedule, I lost a huge amount of income over this time and was almost fired from my job over this We did not have access to a mailbox for months, due to management not having the key We were told upon move in that all utilities are billed through conservice, and nothing is supposed to be in our name. After being charged many fees, we learned through the newest property manager that they ARE supposed to be in our name, and that is the issue. Upon learning this, we immediately tried to put them in our name but were told that we needed the gas meter number from the office to do this, as there was a problem with our address. I have been requesting this number from the office for over a month, a few times a week since November. I am either ignored each time or told that they will get back to me right away, and then we start the conversation over again I have had to reach out and have my monthly rent bill corrected every single month since I have arrived. I have been double charged for things, billed for things not in my lease, been told to pay vacancy fees, etc

  

  Business response

  01/19/2024

  Hi *****,
  
  We are sorry to hear that you were dealing with this issue. Have you had a chance to visit the office in person to speak with the staff regarding a resolution?
  If so, let us know, and we will be more than happy to escalate this message to the Regional Manager in charge of the property.
  

  Thank you

• Initial Complaint

  12/03/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I used to live at **** ***** ***** **** **** in Austin, TX. I moved out 2 months ago and I still haven't received my security deposit back. I'm owed almost $400. I haven't heard back from management in months.

  

  Business response

  12/11/2023

  Hi *******,
  
  We are sorry to hear that you are experiencing this delay. Have you had a chance to visit the office in person to speak with the on-site team regarding this issue?
  If so, let us know and we will be happy to escalate your message to the Regional Manager in charge of the property.
  
  Thank you

  Customer response

  12/11/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  I have already contacted the manager of Summit Hyde park. She said that she was contacting the accounting office and sending my check. That was more than a month ago and I still haven't seen received my deposit back. 

  
  Sincerely,
  
  ******* ******

  

  Business response

  12/19/2023

  Hi *******,
  
  We're sorry to hear that you have not been updated on the situation.
  We've escalated your concern directly to the Regional Manager in charge of the property in an effort to expedite a resolution.
  They will work with the on-site team to address this issue and you should be hearing from them shortly.
  
  Thank you

  Customer response

  12/23/2023

  
  Complaint: ********
  
  I am rejecting this response because: It's been almost a week and I still haven't been contacted by anyone regarding the refund. It's about to be 3 months since I moved out from Summit. 
  
  Sincerely,
  
  ******* ******

  

  Business response

  01/04/2024

  Hi *******,
  
  Per the Regional Manager, we are pending client approval and then we will get that sent to you.
  

  We apologize for the delay. Please let us know if there is anything else that we can do in the meantime.

  Thank you

  
  

  Customer response

  01/09/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  Although I appreciate you've been responding to this claim, it's been around 3.5 months since I moved out of Summit and 3 months since I've received the refund statement saying I'm owed 400 DLLs. This should've been processed a long time ago and not be going through "client approval" just now. Since I never heard from the regional manager, can you give me a date for when I should expect the check to get to me?

  Sincerely,
  
  ******* ******

  

  Business response

  01/17/2024

  Hi *******,
  
  We apologize again for the delay. We just followed up regarding client approval and will continue to push to ensure that this is resolved.
  
  Thank you

  Customer response

  01/20/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  What is taking so long? Redstone residential is the one in charge of writing the checks, you know the amount you owe, you know my address and information. It shouldn't take 4 months to write a check.  You sent me the statement of what I'm owed 4 months ago, why didn't you start processing the check then? At this point I'm owed 3 times the original amount according to Texas laws.

  
  
  Sincerely,
  
  ******* ******

  

  Business response

  01/29/2024

  Hi *******,
  
  Your check was cut on 12/28. 

  Thank you for your patience with this process.

  
  

  Customer response

  01/30/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  You say it was cut a month ago. Where is the check? I haven't received anything.

  Sincerely,
  
  ******* ******

  

  Business response

  02/06/2024

  Hi *******,
  
  The check was originally sent to the office which was not received.
  
  Can you send a new mailing address so we can reissue the check?
  
  Thank you

  Customer response

  02/06/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  I received the check yesterday. It was forwarded from the office. 

  
  Sincerely,
  
  ******* ******

• Initial Complaint

  10/26/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I would STRONGLY advise prospective tenants to exercise caution when considering this company for their housing needs.I am writing this review on behalf of my son, who has been facing immense challenges with Redstone Residential. As a concerned parent, it is troubling to see him have to deal with a situation that should have been straightforward.Despite the legal requirements of local law which mandates the return of security deposits within 45 days, my son has been waiting for over 75 days to get his deposit back. The staff at the complex, ownered by Redstone Residential, have shown a disconcerting lack of consistency in their responses. One week, they claimed to have sent the deposit to an incorrect address, the next, they alleged not having an address on file, and on other occasions, they seemed to be oblivious about the whole situation.It's distressing to witness such a clear lack of professionalism and responsibility. To make matters worse, his attempts to communicate with Redstone Residential directly, hoping to find a solution have only been met with unreturned voicemails.Given the prolonged duration and the apparent disregard for the law, we are left with little choice but to consider taking this matter to small claims court. Additionally, I believe it's high time the State Attorney General or local District Attorney looked into Redstone Residential's failure to abide by the laws they are bound to respect. Time to get ********!Note: His early complaint shows "Answered" but no check.

  

  Business response

  11/03/2023

  Hi ***,

  Which property is this in regards to? We would be happy to help expedite a resolution for this.

  Thank you

• Initial Complaint

  10/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My apartment has been without hot water for a full week now. (Since Thursday 10/12/2023).I called the site management office to notify them; they said they were aware of the problem. But they did not give steps, nor time frame to fix the problem. In the past week, I have contacted them 5 times and their response is the same, "we are working on it". I am a single mom with a 11 year old son and cannot shower, do dishes, or anything that requires hot water. I work full time and it is embarrassing to go to work unclean, as well as for him in school. Plus, it could become a health problem. PLEASE HELP!! I don't know which direction to take this. Signed, *************************** 10/19/2023

  

  Business response

  10/27/2023

  Hi ******,
  
  We are sorry to hear that you are experiencing this issue. Have you had a chance to speak with the office staff in-person?
  If so, let us know and we will be happy to forward your message to the Regional Manager in charge of the property.
  
  Thank you

• Initial Complaint

  10/09/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I moved out on August 12th. Aside from the completely unprofessional way that the Omni property was managed by Redstone Residential, the lack of communication, the lies, the upcharges, and the lack of promised amenities throughout the 12 months I lived there. All I want is my deposit back. I received the statement of how much I should be receiving and have yet to receive it 60 days since moving out. And I also have gotten brushed off each time I am asked about it. This is the worst experience I have had with a company.

  

  Business response

  10/17/2023

  Hi *****,
  
  We are sorry that you are experiencing this issue. Have you had a chance to visit the office to speak with the staff regarding this issue?
  If so, let us know and we will be happy to forward your message the the Regional Manager over the property in an effort to escalate a resolution.
  
  Thank you

• Initial Complaint

  10/06/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I have been ask not to renew my lease- since then my request for help/maintenance has been very slow and my landlord *************************** has stopped replying to my emails and Maintenace request. I understand he is busy , but he really should f/u with me on my request and not be ignored all the time- I fell its because I'm leaving end of the month and he doesn't want to deal with me anymore. My address is ************************************************************** ********************** . I shouldn't have to go in each time I need help and he never picks up the business phone either.

  

  Business response

  09/29/2023

  Skyline Management Group does not manage this property, and hasn't managed the property since November of 2022.  Your complaint should be against RedStone Residential, who is the management company, or DB Capital Management, who is the owner.  Skyline has nothing to do with this property and should be removed from all communications in relation to it.

  Thank you.

  

  Business response

  10/17/2023

  Hi ******,
  
  We are sorry that you are experiencing this issue. Have you had a chance to visit the office to speak with the staff regarding this issue? If so, let us know and we will be happy to forward your message the the Regional Manager over the property in an effort to escalate a resolution.

  Thank you

• Initial Complaint

  10/06/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I had a lease from August 15, 2022 through July 31, 2023 with this company who manages Capri Apartments Isla Vista. Prior to move-out, my roommate and I both thoroughly cleaned the apartment and left no damages. However, on August 14, 2023, I received only a partial refund of $227.00. On August 22, I emailed the Capri Apartments property manager inquiring about the reason for the partial refund. The manager, Jenn, responded that it was an estimated charge, and once she received the invoice from the cleaning company she would send it to me, as well as upload photos for my review. This never happened. Jenn also stated in writing that she would respond to me either later that same day with the actual amount, or she would reach out the following week. This also never happened. I sent another email on September 27 inquiring again about the invoice and photos and never received a response back. Since the company has failed to either mail a full refund or the required statement of itemized deductions within 21 days as is required by law, I understand they lose the right to keep any of the security deposit and must return the entire deposit amount of $550. The company still has not replied as of October 6, 2023. I am requesting help with a refund of $323.00, which is the difference of what was already paid out.

  

  Business response

  10/13/2023

  Hi *****,
  
  We are sorry to hear that you are experiencing this issue. Have you had a chance to visit the office to speak to the staff in person and discuss a resolution?
  If so, let us know and we will be more than happy to forward your message to the Regional Manager in charge of the property in an effort to escalate a resolution.

  Thank you

  Customer response

  10/19/2023

  
  Complaint: ********
  
  I am rejecting this response because: I have not received any response from the property manager, Jennifer P******, despite multiple subsequent attempts to contact her by email and by phone. She has not returned any of my messages (emailed on Oct. 13, left voicemail on Oct. 16, another email on Oct. 18). Additionally, the Conflict Solution Center of Santa Barbara reached out to Jennifer by phone and email on Oct. 17 and again on Oct. 19 and she has not responded to any of those messages either. I've been trying to settle this dispute amicably but she has been unwilling to cooperate.
  
  Sincerely,
  
  ***** **

  

  Business response

  10/26/2023

  Hi *****,
  
  We have forwarded your message to the Regional Manager in charge of the property who will reply within the next few business days.
  Please let us know if there is anything else that we can do to assist.
  
  Thank you
  

  Customer response

  10/31/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. We have come to an amicable resolution and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** **

• Initial Complaint

  10/03/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I have been waiting for my security deposit for over 64 days now. ******* law dictates that a landlord must return a deposit if one is due within 45 days; however I have been waiting for over 45 days. I contact the office on a weekly basis just to be lied to. They change up their story to we sent your security deposit to another address to we never had an address to we do not know what is going on. There is a highly incompetent staff at the *************** in ************. Then when I follow up with Redstone Residential, who own the complex, they do not respond to my voicemails. I just wanted my security deposit back.

  

  Business response

  10/11/2023

  Hi ******,
  
  We are sorry that you are experiencing this issue.

  I have forwarded your message to the Regional Manager in charge of the property to escalate a resolution.

  They will work with the on-site staff to contact you regarding a resolution.
  
  Thank you

• Initial Complaint

  09/25/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  **************** is refusing to return my security deposit $250.00 and overpayment of rent ,appr. $158.00. Walk thru done, all fine per manager, *********** damage to property. Normal wear and tear. Just received notice that I will only get $259+!!!!They are angry because I moved. I lived there for over 22 years. Different owners, office staff, etc.

  

  Business response

  10/03/2023

  Hi *****,
  
  We are sorry to hear that you are having this issue. Have you had a chance to visit the on-site office to speak with the staff regarding this issue?
  If so, let us know and we will be happy to forward your message to the Regional Manager in charge of the property to escalate a resolution.
  
  Thank you

  Customer response

  10/03/2023

   
  Complaint: 20655640
  
  I am rejecting this response because: I have proof of overpayment and walk through done and fine. Summit is retaliating because I didn't stay after living there over 22 years.  NEVER a problem,  until now. 

  GREED
  
  Sincerely,
  
  ***************************

  

  Business response

  10/10/2023

  Hi *****,
  
  I've forwarded your complaint to the Regional Manager in charge of the property who will work with the on-site team to contact you shortly.
  Please let us know if there is anything else that we can do to help.
  
  Thank you

  Customer response

  10/10/2023

   
  Complaint: 20655640
  
  I am rejecting this response because: I still have not received my refund.  $250 deposit and  3 days overpayment of rent I should have rec"d no later than 09.28.23. Now it's 3X the total amount.  Thank you, 
  
  Sincerely,
  
  ***************************

  

  Business response

  10/17/2023

  Hi *****,
  
  Your security deposit was only $250 and you are receiving $294.78.
  
  You are getting a little bit over the $250 because you paid more than your utilities and rent were the last month you were still living at *******************.
  
  Your utilities and last water bill hit which was taken out of the $158 overpayment which is why you are not receiving the full $408. The Property Manager and the Regional Manager have both explained this to you in great detail and we even sent a copy of your ledger.
  
  Also, we are not upset that you moved out as people move in and out all the time.

  For any further requests, please respond to the Property Manager and Regional Manager directly so as to expedite a resolution.

  Thank you

  Customer response

  10/17/2023

   
  Complaint: 20655640
  
  I am rejecting this response because: Still have not rec'd ANY refund that was due on 09.28.2023. Now it's X3, according to ***** Renters Righ Rights. 
  
  Sincerely,
  
  ***************************

  

  Business response

  10/25/2023

  Hi *****,
  
  We are sorry to hear that you have not received this yet.
  I've reached out to the Regional Manager to ensure that it has been sent and to verify the delivery date.
  
  Thank you

  Customer response

  10/25/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩