ComplaintsforBrio Energy, LLC

• Initial Complaint

  08/05/2021

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  On June 9th they installed 14 solar panels and most of the electrical equipment required. It is missing the meter reader.. Since then, after multiple attempts to reach out to them, they have responded with, "we will look into what the hold up is and get back with you". But they never get back with me. It has become increasingly frustrating because before the system was installed they responded quickly and answered my questions. Now it seems, since they got paid through the finance company, they are avoiding me or are just not in a hurry to finish the job. Their is no way for me to check where the process is in getting the final inspection and my system operational.

  Business response

  08/12/2021

  *******, I apologize for the delay in response. We've done a deep dive into your account to make sure we're getting things done. There are a few items that need to be addressed before inspection. We will be sending a team over this next week to take care of everything. For any follow up, please email ****************** for the quickest response. 

  Customer response

  08/13/2021

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

  Customer response

  09/13/2021

   
  Complaint: 15732323
  
  I am rejecting this response because:

  I filed a complaint against this company back in August. They responded by saying they would take care of the issue of finishing my solar job within a week. It's been over a month and nothing has been done. I tried contacting them with the email provided in the response but it was kicked back saying it was non-deliverable. I am now paying for a system that is not hooked up to the grid.

  Sent from ***************************** (********************)

  
  

  
  
  Sincerely,
  
  *****************************

  Business response

  09/21/2021

  It appears as though we just need the final inspection completed. I have sent this to our inspections team and should have everything sorted within the week. 

• Initial Complaint

  08/02/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had Solar Panels installed on about May of 2017. I also had a new roof put on at the same time. My complaint is that some of the solar panels have lifted out of the tracks and now my roof is leaking. I went on Briosolarenergy.com 3 weeks ago to bring it to their attention and still have not only NOT received a response, the complaint does not even appear to have been read. Brio Energy contracted the roofer.

  Business response

  08/03/2021

  ****, Thank you for bringing this to our attention. I have notified the appropriate people who will be contacting you soon. I will also email you with contact information so that you have an easy way to contact us to get your roof fixed. Thank you!

• Initial Complaint

  07/30/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Brio installed our solar system in April, 2021. In May they supposedly activated the system, but through the summer months we have gotten high electric bills and it has become clear that the system doesn’t work. We emailed customer service and they did confirm that our system is showing an error and they would send someone to look at it. That was a month ago and we have tried calling and leaving messages, as well as emails. We have not been contacted since they confirmed that our system is not working. All the while we are paying for the solar, as well as our electricity bills.

  Business response

  08/03/2021

  According to our notes, we were able to get the system working properly. Please let us know if you have any further issues. Thank you for bringing this to our attention. We hope you have a wonderful day!

  Customer response

  08/04/2021

  
  Complaint: ********
  
  I am rejecting this response because:that response is just not true and we will have to leave it at that. It ended up being a simple fix that took a month for anyone at Brio to do anything about. The one positive thing I will note is that the person I talked to yesterday, which I had to be the one to call and thankfully finally got ahold of someone, said that our electric bills will be reimbursed. 
  
  Sincerely,
  ***** ******
  

  Business response

  08/04/2021

  I'm glad we were able to get everything resolved then. The number we have on file is different than the number you have listed here, so I will add this number into your file to avoid any confusion in the future. We hope you have a wonderful day!

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩